BMC Helix Client Management pros and cons

4.3 out of 5

7 reviews
100% willing to recommend

Pros & Cons summary

BMC Helix Client Management offers valued features like patch management and excellent BMC Client Management support, managing endpoints across multiple platforms, though its integration and vulnerability assessment capabilities need improvement. It provides scalable remote control for diverse node counts. However, it only supports iOS among mobile devices, lacks Android support, and misses comprehensive remote access and command execution features. Customers frequently request whitelisting functionality.

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Prominent pros & cons

PROS

Patch management and software license management are considered the most valuable features.

BMC Helix Client Management offers excellent support.

The scalability accommodates deployments ranging from 3000 to 300,000 nodes.

Remote control during the pandemic was especially valuable for managing remote workers' desktops.

It is praised for managing multiple operating systems within one platform, including iOS, Android, Linux, Unix, and Windows.

CONS

BMC Client Management supports only iOS devices and lacks support for Android.

BMC Client Management could improve integration capabilities.

Vulnerability assessment scanning should be included within BMC Client Management to avoid relying on third-party tools.

BMC Client Management requires an agent for discovery, which can sometimes malfunction, complicating accurate environment assessment.

BMC Client Management is missing comprehensive endpoint management hierarchy and command execution features like those required for SAP.

BMC Helix Client Management Pros review quotes

Ahmad ADNAN

Senior Account Executive at FDS

Dec 6, 2022

One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request.

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Cristian Testa

Presales Manager Product Manager - Latin America Region at tdi

May 21, 2024

BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution.

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reviewer1727625

Senior Consultant at a tech services company with 51-200 employees

Nov 25, 2021

The most valuable features of the solution are patch management and software license management.

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Mobile Device Management (MDM)

September 2025

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Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Feb 24, 2023

The inventory and patch management tools are very valuable.

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Sagar Talreja

Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd

Oct 3, 2023

The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time.

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SiddharthSinha

Chief Executive Officer at Kinsfolk Technology Private Limited

Nov 11, 2022

It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes.

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Syed Abu Owais Bin Nasar

Software Consultant at ibl-unisys

Jun 9, 2022

The support from BMC Client Management is very good.

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BMC Helix Client Management Cons review quotes

Ahmad ADNAN

Senior Account Executive at FDS

Dec 6, 2022

The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool.

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Cristian Testa

Presales Manager Product Manager - Latin America Region at tdi

May 21, 2024

In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial.

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reviewer1727625

Senior Consultant at a tech services company with 51-200 employees

Nov 25, 2021

BMC Client Management supports only iOS devices. It would be good if they would support Android as well.

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Buyer's Guide

Mobile Device Management (MDM)

September 2025

Download Free Report

Find out what your peers are saying about BMC Helix, JAMF, Cisco and others in Mobile Device Management (MDM). Updated: September 2025.

DOWNLOAD NOW

870,697 professionals have used our research since 2012.

Shirish Kamalapurkar

Solutions Architect at Kinsfolk Technology Private Limited

Feb 24, 2023

The solution needs to add whitelisting because many customers request it.

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Sagar Talreja

Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd

Oct 3, 2023

The solution does not offer the functionality of remote access to users.

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SiddharthSinha

Chief Executive Officer at Kinsfolk Technology Private Limited

Nov 11, 2022

It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one.

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Syed Abu Owais Bin Nasar

Software Consultant at ibl-unisys

Jun 9, 2022

BMC Client Management could improve in the area of integration.

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