Alfresco Reviews

What is our primary use case?

I mainly use Alfresco for content management, workflow, integration to scanning solutions, and reduction.

What is most valuable?

The most valuable feature is the flexibility of the searching elements of the metadata. Other good features are that it's open-source and allows a lot of customization.

What needs improvement?

I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen. Alfresco also needs to be well-integrated with Microsoft, as it's currently a nuisance for customers who rely on Microsoft's Office 365 solutions. There's a pretty obvious gap in the overlap between SharePoint when customers go to O365 and are presented with the SharePoint license and storage to start with, which Alfresco isn't taking advantage of.

For how long have I used the solution?

I've been using Alfresco for two years.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and support?

Alfresco's technical support is average.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is straightforward as it's deployed by the vendor or integrator. It took about three weeks to get it set up and running.

What's my experience with pricing, setup cost, and licensing?

The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly.

What other advice do I have?

In order to leverage Alfresco, you have to have a very large dataset. So if you're just working on a couple of million documents, it's probably not worthwhile installing it. Also, if you're looking for a look of customization, go with Alfresco, but if you're just going to use standard, out-of-the-box connectors, I would go with a different solution. I'd rate Alfresco six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)