4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
Clients use 4me for IT, Human Resources, and project management.
I am comfortable with their features. I like their request management as well as their project management.
They can do more with their asset and configuration.
It would be beneficial in the next release if they could make it more localized so that clients could brand it with their own colors. As things currently stand, you can only brand the service portal.
It would be fantastic if they could revisit the option to customize or allow clients to localize and brand the back office forms or background forms. Currently, we can only brand the customer portal.
We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people.
I have been implementing this solution for the client, for the past six weeks.
4me provides Software as a Service and gives you access to their private cloud.
4me is a stable solution.
The scalability of 4me is good.
Our client has approximately 250 IT, and HR users.
We had interaction with technical support through the reseller. The reseller deals directly with the OEM. The process is very fast, it's excellent.
I have also worked with BMC Helix ITSM.
If you don't want to do complex integrations and workflow automation, I believe 4me is the tool to use.
When compared to BMC Helix ITSM, the 4me setup is much simpler and less complicated.
I would rate them a four out of five.
It is easy to configure, and easy to deploy everything.
It is dependent on the client's access and the availability of resources. You should be able to finish it in two to three weeks.
4me has the best price. It is the most affordable because it is priced per month per user.
BMC Helix doesn't have it, and if you don't use your license, they usually don't reserve it for another month, you can use 4me to manipulate your licenses however you want.
4me has a flexible licensing model.
I would rate the pricing a three and a half out of five.
I am a user of this solution, as well as an integrator.
I would rate 4me an eight out of ten.
