IT Service Management (ITSM) Users Have Shared Their Experience With Us
Updated April 2026
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Freshservice review
Raja Farrar
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support...
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to...
ServiceNow review
Hemanthreddy Vakiti
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized...
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for...
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