IT Service Management (ITSM) Users Have Shared Their Experience With Us
Updated June 2025
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ServiceNow review
Nikhil Gohil
Solution Engineer - Digital Platform | Mobile at British American Tobacco
Enables effective incident management and seamless workflow automation with...
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
ManageEngine ServiceDesk Plus review
Waleed Omar
Information Security Specialist at Arab Open University
Incident reporting streamlines processes while GUI and change management...
The GUI can be improved. In terms of functionality, the change management part could be improved significantly due to limitations in that area. For instance, when assigning a ticket to a person or technician, we cannot edit terminologies inside the system, like changing 'technician' to 'specialist' or 'engineer'. Additionally, I recommend...
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