Workato Reviews

Organizational users experience significant productivity improvements with Workato, integrating apps efficiently and quickly. The return on investment is observable, with enhanced cash flow and operational efficiency. Replacing legacy systems with automation leads to substantial cost reductions. Users appreciate the time-saving potential as manual tasks are automated. By optimizing recipe usage, particularly callable ones, costs are managed effectively, further boosting the ROI. Overall execution and deployment felt straightforward, with visible results emerging promptly.

Enterprise users find Workato's pricing model flexible yet potentially costly, depending on usage and connection steps. Its pay-as-you-use structure differs from others like Boomi and MuleSoft. Costs range from recipe-based fees to overall subscription plans, sometimes reaching $120k-$130k annually for enterprise pricing. Organizations appreciate negotiated deals for value and flexibility, finding the tool cost-effective due to customizability. Pricing may escalate with advanced features or increased organizational usage.

• "Workato is an expensive solution."
• "Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
• "On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Workato is primarily used for integrating various systems such as Salesforce, NetSuite, and SAP. Key applications include automating processes like quote-to-cash, customer onboarding, HR, and finance operations, enhancing data synchronization in real-time. It facilitates data migrations, API-related tasks, enterprise integrations, and business process automation across different sectors, with specific uses in vendor management, billing, order processing, and employee access setups. Its flexibility aids companies in connecting legacy systems with modern platforms.

Workato's customer service and technical support earn high marks. Many users highlight responsive and helpful teams. Immediate assistance is available through chat and a robust customer success team aids complex issues. Professional services offer significant setup support hours. While support quality is generally praised, users note better availability during specific hours could enhance service. Ratings often fall between eight and ten, with room for improvement in handling complex inquiries efficiently.

Users found Workato's initial setup simple and user-friendly. It involved entering credentials and building connections through a drag-and-drop interface. Support was available, helping many teams understand the process quickly. Some users mentioned the ease of access via a web interface, but noted that connecting complex environments required more effort. Assistance from partners and transparency from the Workato team contributed to a smooth configuration, aiding in compliance and operational needs.

Workato is cloud-based, supporting scalability with elasticity and dynamic resource allocation. Users report it manages regular demands well, handling multiple users and applications. Challenges arise with high data volumes and sudden transaction surges. Licensing adjusts based on organization size and transaction count. Some find it seamless, while others cite limitations during initial data loads. Effective design enhances scalability, though GUI complexity can hinder it. Maintenance typically requires minimal personnel. Scalability rating varies among users.

Users find Workato generally stable, noting it operates on AWS, leading to a reliable setup. Downtime is minimal, although high-volume initial data loads can cause issues. CSV processing is capped at 50,000 records, but scripting can handle more. Some experience occasional connector failures and report delays. Regular fixes are improving stability. Many rate it nine out of ten, noting zero downtime but acknowledging instances needing restarts or redeployments.