Workato Reviews

In my previous organization, I worked with Workato for around two years and I've got the chance to use Workato for almost a year, integrating some of the sources with our product.

Our main use case for Workato was that we were getting some data from an API from our customer and pushing that data into our product, integrating Workato to pull in the real-time data.

We also wanted to trigger some kind of real-time notification with the exact count or data we were sending by email, and it was great to get a live report on email.

The best features Workato offers are the variety of connectors that allow you to connect to various sources and communicate with the sources, which stand out in my opinion.

Having so many connectors was valuable for my work because you get to rely on one tool to connect to multiple sources, so it's great to see one tool having a variety of connectors which help you stay in one ecosystem to connect to various sources.

Workato has positively impacted my organization by improving processes overall, as it has saved time because it was easy to connect through the UI without needing technical, detailed coding experience.

The time saved by integrating Workato has changed our team's workflow significantly, as we used to rely on our application development team to configure a Kafka connector for real-time data, but instead, we integrated Workato to push the data directly into our data warehouse, which saved a lot of time for our overall team.

I'm not aware of any improvements needed for Workato; whatever I have used so far has been really effective.

I don't have any comments now on how Workato could be better since I don't currently have any use cases for it.

I have been working in my current field for more than three years.

Based on the kind of work I've done, I find Workato to be stable.

From what I've experienced, I feel Workato's scalability could be great; even though we haven't processed huge data, the performance and speed seem scalable.

I don't know about the customer support for Workato since I have never reached out to them.

We haven't used any other solution before Workato, so it was the first tool to ease our work.

I don't remember if we purchased Workato through the AWS Marketplace; our DevOps team might have handled that.

I don't know about evaluating other options for Workato; the decision might have been made at a higher level, possibly by the DevOps team or business team.

My advice for others looking into using Workato is to check the Workato marketplace for available connectors if you have multiple sources to connect; it's an easy tool to work with, with a user-friendly interface and a variety of options for customizations.

In my previous company, we were just a customer of Workato.

I haven't been offered a gift card or incentive for this review.

I think Workato is a great tool.

On a scale of one to ten, I rate Workato a seven out of ten.

Private Cloud

Amazon Web Services (AWS)

My main use case for Workato is to do the maintenance of some BPA automation processes, building a recipe for everything in the process to make everything go smarter and faster. It works better than themselves.

One of those weekly automation processes uses a lot of approvals in the process, and I use Workato to define these approvers, set them, and check if everything goes well.

In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened.

The best features Workato offers, in my opinion, are the easy integration with many different types of tools.

The Workato interface is so easy to use.

Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them.

Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.

At this moment, I do not remember anything I would see as an improvement.

I chose this number, 8.5, because if I would give a higher score, Workato should improve in some areas.

I have been working in my current field for one and a half years.

I think it is easy to scale up in Workato because you can build flows with many actions and steps, allowing you to create big processes with many phases. I think that is very easy to scale up.

I have never had to contact customer support, so I do not have any experience with them.

Negative

Before Workato, I used the native solutions of the platform called Pipefy.

My experience with pricing, setup cost, and licensing was a bit challenging in the past because the client I was working for did not have an unlimited license to use unlimited tasks and could not create many different processes and flows in Workato. However, today, it is a good experience because the client has an unlimited license, allowing me to do everything I want in Workato, creating many different types of flows and complex processes.

I did not evaluate other options before choosing Workato. Workato is very stable, and I would like to keep using it.

My advice to others looking into using Workato is to read the documentation of the platform to know how to use the actions, how to use the tasks, what to input, and what comes in the output. I think that by reading this documentation, you can understand faster how the platform works and do many different things more quickly.

At this moment, we are a reseller of Workato, but we do not have close contact.

I was not offered a gift card or incentive for this review, and I have no additional thoughts about Workato before we wrap up.

On a scale of 1-10, I rate Workato an 8.5.

Hybrid Cloud

Other

I am an integration consultant, and I use Workato for integration. Recently, one of my clients wanted to migrate from using Workato to another platform, so I started exploring Workato to understand why it's attracting big clients. The focus has been on cost efficiency since the cost of other platforms is quite high. I noticed Workato is less expensive and offers similar integration capabilities.

I appreciate Workato's job reporting feature, which consolidates recipes and jobs for easy management. I also like the control over performance, cores, etc., and the simplicity of creating recipes. Workato has around 100 connectors, allowing anyone, even without an IT background, to work with them. Additionally, the platform resembles Salesforce in presenting both solutions and their benefits.

Currently, Workato is a low-code platform without native programming capabilities. I would appreciate having a dedicated programming language for tasks like transformations and functional programming. Although the drag-and-drop framework is easy, incorporating a coding language could enhance functionality.

I have been using Workato for at least three months.

Deploying Workato was easy and clear. Although the components are good, I would like an IDE or similar tool to test recipes locally. Considering AI integration with agents in future releases would also be beneficial.

I have not observed any stability issues, but it should be tested with large files or data sets to determine its latency performance.

Workato lacks manual control over scalability. Their cluster management automatically calculates the necessary resources like VCores.

I have used other solutions previously but explored Workato when my client wanted to switch due to the high cost of those solutions.

The initial setup was straightforward and fast. Connecting components took some time depending on the authentication method, such as OAuth 2.0 or JWT, but overall, it was easy.

Compared to integrators like Boomi or MuleSoft, Workato is priced reasonably. While Workato was a target for acquisition by Salesforce, its CEO declined the sale, but Salesforce is one of its investors.

Solutions evaluated include Boomi, MuleSoft, and Workato.

For new users, having an IT background simplifies using Workato, especially regarding aspects like schedulers and connections. Those without an IT background should acquire basic IT knowledge. My overall ratings are eight for user experience and courses, ten for simplicity, and eight in terms of cost. I suggest creating academic projects or exercises for better learning. Although Workato is new in Europe, it shows potential for being cost-effective and time-saving. I rate the overall solution as eight.

Public Cloud

Other

I use Workato as middleware for cloud integration within my organization. It is employed to integrate systems such as ERP and customer planning systems. The automation capabilities are particularly useful for onboarding a new employee, allowing for their access to be automatically set up across approximately twenty systems such as payroll, training portals, Salesforce, and SAP ERP.

The main benefits of Workato for me are that everything is cloud-based, eliminating the need for installation or maintenance. It allows app-to-app and real-time integrations, which significantly enhance process efficiency. When an employee joins, accounts are automatically created. Moreover, AI automation simplifies integration development by understanding requirements from prompts and creating the necessary automation.

The Electronic Data Interchange (EDI) capabilities could be improved.

I have been working with Workato for about five years.

I find Workato stable.

In my experience, it is scalable.

I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.

Positive

I am working with a Boomi solution alongside Workato.

The initial setup process is straightforward for me as there is no need for extensive setup, allowing direct development.

In my experience, we have seen a return on investment, with results visible within a week.

Workato is a SaaS product, and its pricing depends on usage.

I also work with a Boomi solution.

I recommend Workato for even small customers who may not have a large IT firm, as it can be used as an integration product to automate business processes. Overall, I rate it nine out of ten.

Public Cloud

Other

We use Workato for our G&A across finance, accounting, procurement, audit and compliance, HR, GTM which covers sales, marketing, customer success, as well as IT.

Wherever we need process automation, APIs, reverse ETL, event-based automation, intelligent document processing, or need to build AI agents, that's where we are using Workato.

Currently, I cannot share the exact count of users, but it includes the COE (Center of Excellence) and several lines of business including the marketing and HR departments.

There are several features I find best about Workato, with the first being its ease of use, reduced time to market, and their customer support.

It serves as a one-stop shop where you can maximize coverage on both the automation and AI side.

The initial setup of Workato is easy to use, and the customer support team ensures proper adoption of the Workato platform, helping us solve the right problems. We are getting benefits from it, adding business impact and value.

While there are still a few areas where Workato has room for improvement, they’re making impressive strides in advancing their AI capabilities and enhancing their RPA features. Their recent conference showcased significant progress in this direction and was truly a remarkable experience.

I have been using Workato for almost three years now.

The stability of the product is quite stable.

Their customer success team, support team, leadership and account executives are amazing.

I have used different solutions before.

I have experience in the automation space for more than 18 years, and I have worked on multiple integration platforms including JCAPS, Oracle SOA Suite, Oracle Service Bus, BPM, MuleSoft, Boomi, and SnapLogic.

With Workato, you can automate any use case, but before implementing your use cases, I suggest understanding your processes better.

Try to optimize the processes and make sure you have good data quality because with Workato, you can automate any complex process, but if you do not optimize your processes or work on your data quality, it will be garbage in, garbage out.

I would recommend this product to other people. I rate Workato an 8 out of 10. I believe if they offer RPA capabilities, it will become a Swiss army knife to solve all automation use cases.

Work on the process, data quality, and then focus on the automation.

Public Cloud

Other

The main use cases include API-related scenarios, sales cycle processes, and invoicing operations. This primarily involves the purchase journey of the company, where Workato serves as an integration tool for transferring customer data, invoicing information, and orders between systems.

Their UI interface is very strong compared to other tools, allowing even non-coders to perform basic data transfers between systems effectively. When it comes to complex scenarios and customization, our team faces challenges in Workato. When we encounter issues and reach out to the Workato support team, they have limited ability to assist, leading us to implement temporary solutions and workarounds.

Maintenance requires minimal effort on our end as Workato handles most maintenance tasks themselves. We only need to retest major flows if there is a significant release. Regarding stability, it performs adequately without major issues. There are occasional refresh and cache issues, but it functions properly 90-95% of the time.

The customization capabilities could be enhanced significantly. Having used other integration tools such as Boomi and MuleSoft in the past, the features in Workato appear to be at a primitive stage. The support team has limited ability to assist when issues arise. Workato should improve their customization capabilities for complex scenarios that cannot be handled through drag and drop options. While they offer options for writing Ruby scripts, the functionality is not advanced enough. They should implement functions or internal mechanisms that allow users to write custom code for complex scenarios that cannot be accommodated by drag and drop features.

The deployment process in Workato is complex because new versions require copying rather than overriding, forcing users to perform numerous manual steps to maintain the latest code.

I have been using Workato for one year.

The stability is adequate with no major issues. There are occasional refresh and cache issues, but the system functions properly 90-95% of the time.

Scalability depends on the requirements we receive. It can be challenging due to the GUI development structure. Adding code between existing segments is difficult for developers. With effective design, it can be scalable, though not completely. The scalability rating would be approximately 60% to 70%.

We contacted Workato's technical support several times last year. With an advanced support model, the speed and response time were good. However, exact resolutions took time due to their need to understand issues and hand them over to other team members, along with time zone challenges. The support was good but not excellent.

The support rating is eight out of ten.

Positive

I have used other solutions such as Boomi for many years. Being an IPaaS tool, it accommodates all scenarios. I have also used MuleSoft.

Boomi is a better fit compared to Workato. Boomi offers drag and drop features similar to Workato but provides more extensive customization options. It enables advanced API management and has more adapters than Workato, which is newer in comparison. Boomi provides better management of multiple development teams working on the same code and has a superior deployment cycle.

We currently use both Workato and Boomi in different areas as needed.

Boomi is more expensive than Workato. Workato is recommended for small to medium-sized companies, while Boomi is more suitable for larger companies with extensive data needs. The choice depends on company budget and size. For simple integrations and limited budgets, Workato is recommended. For large-scale companies with substantial data and budget, Boomi or MuleSoft would be more appropriate.

We collaborated directly with the Workato team for purchase, not through any reseller or store. Deployment requires the entire team as every developer needs to know the latest code and coordinate with the person handling deployment. For large teams, the development team lead is essential.

I need to verify partnerships with Workato as we work with different clients in a service-based company, resulting in various setups where some have partnerships and others use subscriptions.

Overall rating for Workato: 7 out of 10.

Public Cloud

Amazon Web Services (AWS)

When I was at HighRadius, I was leading the integration team, and we were using Workato to integrate customer data from their systems to our systems. We needed to integrate data from various data points and bring it into HighRadius systems for client projects. This was the main use case for Workato.

Workato reduces total development time as it generates code seamlessly and integrates with SQL databases or APIs through configuration. This automation facilitates efficient integration of customer data from their systems into our systems. It effectively handles real-time data integration with moderate volumes, and development time is significantly reduced by its automation capabilities, which are beneficial for both SQL databases and APIs.

The data flow and debugging processes need improvement, especially for tracing issues. Additionally, Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads. While it works well with moderate volumes, it requires enhancements to handle larger data volumes more efficiently.

I have been working with Workato for about one and a half years recently. However, I had used it previously when I was at Saeronlabs.

For daily runs, Workato is stable and there is no latency issue. However, during the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.

There are scalability limitations with Workato. The solution could not handle high data volumes during initial loads for one of our clients, which required us to break the data into smaller chunks for processing.

The customer service and technical support from Workato were good. Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.

Positive

Overall, I would rate Workato an eight out of ten. 

While it has a lot of potential, there are areas like scalability and debugging that require improvement.

I am working as an integration lead, and we had a project where we implemented an integration for one of our clients. The use case in our project was to bring data from a source system, Shopify, where we transfer all dimensions and fact data to Snowflake. This integration was achieved through Workato.

The most valuable features of Workato include event streams that enable loosely coupled APIs and maintain reusable flows in the platform. We can bind multiple subscribers to them and have the same data supplied across multiple channels and multiple subscribers.

Another valuable capability I am currently exploring is Intelligent Document Processing, which allows us to read PDFs and images and extract those details. This is especially useful for invoices and purchase order receipts.

The recipe-driven automation in Workato is very impressive. For the same client project, we extracted purchase orders from emails and pushed them into the file system. The automation worked as expected, and we didn't face any issues with the Workato email connector.

Regarding connectors, I have used approximately 20 to 30 connectors. The most useful was the Ruby connector, which allows us to run Ruby scripts and get the required output. This was particularly helpful during our integration when we extracted and implemented business logic for multiple complex transformation scenarios. Similarly, we can run Python scripts and JavaScript as well, making these useful tools for data transformation.

There are storage limitations in Workato. The event streams come with a limitation of only 512 KB. If the payload size is huge, those payloads cannot be published into the event stream. We have to use storage and split the data. It would be beneficial if Workato could improve these size limits on event streams.

The Ruby connectors also come with a memory size limitation of around 45 MB, which could be increased to around 100 MB.

Regarding stability improvements, the memory capabilities need enhancement. Additionally, there was an action missing for inserting data into Snowflake tables. It would be advantageous to have the ability to insert records in batches. This is a missing point and an area for enhancement.

I have been working with Workato for the last six to eight months on a project for one of my clients, Sempra.

We haven't moved our APIs to production yet, but it has been stable across all the connectors and versions we are using. I don't see any major issues at all, so whatever versions we are using are stable.

For the stability rating, I would rate it a 7.

Workato demonstrates good scalability. We can scale as much as possible according to our plan, whether it involves recipes or connections.

I would rate the scalability of Workato an 8.

I interacted with technical support regarding an issue where we needed help with a memory limitation. We reached out, and they informed us about the maximum memory limit for our connector. We were looking to increase the memory size, but that wasn't possible. I'm looking forward to how they can improve this size limitation for higher volume integration.

Based on my experience with the technical support, I would rate them a 9.

Positive

The initial setup of Workato was straightforward, and I didn't face any challenges. This was due to the training materials shared by the Workato team, which were really helpful.

I work with the client through conference calls, so our architect handled the purchase. I haven't utilized real-time data synchronization in my project.

For metrics and KPIs regarding AI-driven insights, I check dashboards where I monitor task usage and dependency graphs.

I haven't utilized any AI capabilities in my project yet.

I cannot comment on Workato's compliance with industry standards.

I haven't been working with anything else other than Workato in the last 12 months. I can confirm my availability over call or email.

Overall rating for Workato: 8 out of 10.

There are workflows available to integrate with other systems and automate the process. One of the typical use cases is on order processing. It's an eCommerce-based system connecting with the VTEX as the eCommerce platform and the backend as SAP. The solution is integrated with Slack, and some approvals are required through Slack. Once you receive an order from the portal or the mobile app, it goes for approval directly on the Slack channel. It then goes to the next level for an SAP check for quality or approvals, and then it moves to the actual processing and submission for delivery to the customer. This workflow is nice, and we worked with it recently.

The automation in Workato is very good. Their automation and workflows are very strong, and you can build the workflows very easily and quickly. You can still have your complete workflow defined, and they call it a recipe. You can build a recipe very quickly and easily.

However, their API management is not very good, and their EDI pieces are not strong. The API Management needs to be matured. They have the major connectors available, but they still need to improve them.

A limitation is that their cloud presence is only in North America and Europe. They don't have anything in the Middle East or India. So they need to expand their base for companies that don't want to leave their country or region.

We have been using this solution for one year, and we are using the latest version. It is a pure iPad solution, and it is deployed on cloud.

We haven't faced any issues with stability.

It has good elasticity and is scalable. I am unsure how the solution performs during the festive seasons when our orders are multi-fold. We only need about two people for maintenance once it is in production. It will also depend on the business hours and what the business needs.

We get good support from Workato, and they help with the initial setup. As soon as you purchase the Workato licenses, you get a credit based on your requirements and the package you purchase. You can get 80 or even 120 hours of professional service support from Workato, which is helpful. I rate the technical support a nine out of ten.

Positive

The initial setup is quite straightforward. When connecting Workato with your on-premises system, you have to install the Workato agent on your network. It was not complex but a long process to configure and settle. Workato has not gone live for us yet, so only the developers are currently using it. But in terms of users, we will have close to 250 and maybe 30 additional direct users.

We are seeing a lot of different use cases where we can add new recipes because we started small, and there are many different areas where we can implement Workato for automation.

We have seen a return on investment.

It's recipe-based pricing. You have base pricing, and then you have recipe-based pricing. They sometimes have different kinds of pricing for commercial enterprises.

If you are going with a commercial price, it is cheap at around 50K per year. However, if you go with enterprise pricing, the price will be more at about 120k-130K. And for every recipe you add, it makes a price difference.

We evaluated MuleSoft because of the use cases at the time that MuleSoft did not have. The first feature we wanted was workflows, and we found that developing workflows in a Workato recipe was easier than in MuleSoft. Secondly, the price of MuleSoft was high, and Workato was cheaper. Thirdly, because we had a limited number of use cases, there was time sensitivity in choosing a solution. But now, if I had to choose between MuleSoft and Workato, I would choose MuleSoft.

I rate this solution an eight out of ten. Regarding advice, before proceeding with Workato, evaluate the product and understand your use cases. If you want to do batch processing or workflows that aren't heavy, Workato is good. However, Workato is not the best choice if you have heavy EDI.

In the next release, we would like to see more connectors. They are still evolving on many connectors, and EDI support is needed. In addition, many customers may not want to use Workato because they are on AWS Cloud, and those who use Azure Shop or GCP Shop may feel the transaction has a cost. They have to go with a cloud-agnostic platform. Workato plans to provide its services on different clouds, not only on GCP or AWS.

I have used Workato for almost six months in my company to integrate different platforms using this Workato tool.

The main use case of using Workato is that Workato is an integration platform, whereby if I want to integrate one platform with another, such as integrating SAP with Freshworks, I have to use Workato as a tool to integrate these two platforms with each other.

The process of integrating SAP with Freshworks using Workato is pretty straightforward, and I really appreciate Workato in terms of integration because it is very simple and user-friendly when it comes to coding, and most of the part is a non-coding part. When there is complexity in functionality for one system, we have to do the coding on Ruby, which is also a fun part. I have used many integration tools other than Workato, and I find Workato quite easy to understand and fast compared to Integration Hub of ServiceNow, which is quite detailed and a little complex. Therefore, I found Workato easy and the speed is quite good.

The best feature of Workato is the ability to create a flow, and the majority of the things are already available in the module, which I find valuable. Additionally, if we have a demand for a specific tool, we can connect with the support team, and they can provide us what we need. Another valuable aspect is that there are many things publicly present in their library to use, and if I need to create an integration for a particular system to another, there might already be something available created by other users in public repositories.

The public repository helps me significantly because when I know the PRD document of the customer and understand their use case, I can look first in the public repository for something similar instead of creating everything myself, thereby saving my time. If I find something similar, I can take it as an example, utilize it in my personal flow, reduce my work on that particular task, and incorporate that chunk of flow into my own flow. Hence, the presence of numerous flows in public repositories is quite helpful.

Workato has positively impacted my organization, depending upon the customer's preference for which tool to use. While some customers prefer Workato due to its good customer support, it's ultimately based on the customer's needs, and we can perform integration using various tools available in the market. Personally, I enjoy using Workato, and my company feels that it results in significant time savings since it is easy to understand and allows new team members to onboard quickly. My superiors appreciate it as it enhances speed and accuracy, allowing QEs to understand and test completed tasks easily.

The positive impact on my team's speed and accuracy is evident whenever we start a new project, as new team members face challenges understanding how we use Workato. However, the best thing about Workato is the amazing and detailed documentation available on their website, which makes understanding and using the tool easy and fast. Even individuals without a coding background can contribute to projects quickly, as we have had freshers join with limited exposure to coding who can still catch up and integrate with projects swiftly.

Regarding improvements for Workato, there was an incident when we wanted a specific feature implemented, and the process was quite lengthy as we had to raise a ticket, track the ticket, and wait for the team to address it. Given the millions of users of Workato, when a customer has a specific requirement, it reflects a possible shortcoming in team resources. However, it's understandable given the high volume of tickets, and I believe Workato may be working on this aspect by leveraging AI tools in the future, which points to this being more of a manpower issue than a critical flaw.

I believe the process is already efficient, and I don't think I'm in a place to suggest improvements since I find Workato very amazing and well-kept.

I have been working in my current field for over one year and nine months, approximately.

We have never faced reliability or downtime issues with Workato; it is very stable.

Workato is very scalable, and we can scale any project using it, so scalability is not an issue.

I would say customer support is good, but I cannot classify it as very good as my personal experience varies.

Neutral

I have used multiple tools for the same integration before Workato, but it was not a personal choice; it was driven by my organization's requirements based on customer needs. I prefer using Workato because it's user-friendly while other tools tend to have much complexity due to being very detailed integration tools suited for large systems Oracle and SAP. Each tool has its own strengths and weaknesses, depending on the customer's requirements and our development needs.

I have definitely seen a return on investment from using Workato, notably in time saved and the reduced need for employees since it requires less time to understand and a handful of people can manage much larger integrations with this tool compared to others.

My advice for others looking into using Workato is to thoroughly review the Workato documentation, as it is very detailed, good, and easy to understand.

I think we have covered almost everything regarding Workato.

On a scale of 1-10, I rate Workato a 9.

Public Cloud

Other