Workato Reviews

I am using Workato for integrating and automating solutions for finance, HR, and IT. Specific use cases include onboarding and offboarding for HR, handling invoices for finance, and creating tickets for customers.

When compared to other tools, Workato is a low-code solution with a user-friendly drag-and-drop UI. It comes with pre-built connectors, eliminating the need to write APIs. Workato ensures data encryption in transit and at rest, and offers built-in error monitoring with alerting capabilities through Slack, email, or external monitoring tools. It also facilitates role-based access.

One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment. Though it has a recipe life cycle management, it does not automatically integrate with a GitHub-like facility. Additionally, the cost for high volume integrations could be reduced, as Workato uses task-based pricing, which can become expensive with higher usage.

I have been using Workato for more than four years.

Deployment is straightforward, requiring the creation of a manifest that contains all the necessary logic and files. This manifest is then migrated to higher environments.

Workato is generally stable, although there are some limitations, such as a hard limit of 50,000 records for CSV file processing. To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.

Workato's support is robust, featuring first and second-level support. Minor issues can be addressed through the chat feature in the UI. For complex issues, the response may take a day, and tickets can be opened for follow-up. Customer Success Managers help expedite issue resolution.

Neutral

While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.

I would recommend Workato because everyone is moving away from writing extensive code. In the current trend of AI, tools that integrate systems easily are valuable. Overall, I would rate the solution a 9.5 out of 10.

Other

My main use case for Workato is to do the maintenance of some BPA automation processes, building a recipe for everything in the process to make everything go smarter and faster. It works better than themselves.

One of those weekly automation processes uses a lot of approvals in the process, and I use Workato to define these approvers, set them, and check if everything goes well.

In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened.

The best features Workato offers, in my opinion, are the easy integration with many different types of tools.

The Workato interface is so easy to use.

Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them.

Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.

At this moment, I do not remember anything I would see as an improvement.

I chose this number, 8.5, because if I would give a higher score, Workato should improve in some areas.

I have been working in my current field for one and a half years.

I think it is easy to scale up in Workato because you can build flows with many actions and steps, allowing you to create big processes with many phases. I think that is very easy to scale up.

I have never had to contact customer support, so I do not have any experience with them.

Negative

Before Workato, I used the native solutions of the platform called Pipefy.

My experience with pricing, setup cost, and licensing was a bit challenging in the past because the client I was working for did not have an unlimited license to use unlimited tasks and could not create many different processes and flows in Workato. However, today, it is a good experience because the client has an unlimited license, allowing me to do everything I want in Workato, creating many different types of flows and complex processes.

I did not evaluate other options before choosing Workato. Workato is very stable, and I would like to keep using it.

My advice to others looking into using Workato is to read the documentation of the platform to know how to use the actions, how to use the tasks, what to input, and what comes in the output. I think that by reading this documentation, you can understand faster how the platform works and do many different things more quickly.

At this moment, we are a reseller of Workato, but we do not have close contact.

I was not offered a gift card or incentive for this review, and I have no additional thoughts about Workato before we wrap up.

On a scale of 1-10, I rate Workato an 8.5.

Hybrid Cloud

Other

I am an integration consultant, and I use Workato for integration. Recently, one of my clients wanted to migrate from using Workato to another platform, so I started exploring Workato to understand why it's attracting big clients. The focus has been on cost efficiency since the cost of other platforms is quite high. I noticed Workato is less expensive and offers similar integration capabilities.

I appreciate Workato's job reporting feature, which consolidates recipes and jobs for easy management. I also like the control over performance, cores, etc., and the simplicity of creating recipes. Workato has around 100 connectors, allowing anyone, even without an IT background, to work with them. Additionally, the platform resembles Salesforce in presenting both solutions and their benefits.

Currently, Workato is a low-code platform without native programming capabilities. I would appreciate having a dedicated programming language for tasks like transformations and functional programming. Although the drag-and-drop framework is easy, incorporating a coding language could enhance functionality.

I have been using Workato for at least three months.

Deploying Workato was easy and clear. Although the components are good, I would like an IDE or similar tool to test recipes locally. Considering AI integration with agents in future releases would also be beneficial.

I have not observed any stability issues, but it should be tested with large files or data sets to determine its latency performance.

Workato lacks manual control over scalability. Their cluster management automatically calculates the necessary resources like VCores.

I have used other solutions previously but explored Workato when my client wanted to switch due to the high cost of those solutions.

The initial setup was straightforward and fast. Connecting components took some time depending on the authentication method, such as OAuth 2.0 or JWT, but overall, it was easy.

Compared to integrators like Boomi or MuleSoft, Workato is priced reasonably. While Workato was a target for acquisition by Salesforce, its CEO declined the sale, but Salesforce is one of its investors.

Solutions evaluated include Boomi, MuleSoft, and Workato.

For new users, having an IT background simplifies using Workato, especially regarding aspects like schedulers and connections. Those without an IT background should acquire basic IT knowledge. My overall ratings are eight for user experience and courses, ten for simplicity, and eight in terms of cost. I suggest creating academic projects or exercises for better learning. Although Workato is new in Europe, it shows potential for being cost-effective and time-saving. I rate the overall solution as eight.

Public Cloud

Other

I use Workato as middleware for cloud integration within my organization. It is employed to integrate systems such as ERP and customer planning systems. The automation capabilities are particularly useful for onboarding a new employee, allowing for their access to be automatically set up across approximately twenty systems such as payroll, training portals, Salesforce, and SAP ERP.

The main benefits of Workato for me are that everything is cloud-based, eliminating the need for installation or maintenance. It allows app-to-app and real-time integrations, which significantly enhance process efficiency. When an employee joins, accounts are automatically created. Moreover, AI automation simplifies integration development by understanding requirements from prompts and creating the necessary automation.

The Electronic Data Interchange (EDI) capabilities could be improved.

I have been working with Workato for about five years.

I find Workato stable.

In my experience, it is scalable.

I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.

Positive

I am working with a Boomi solution alongside Workato.

The initial setup process is straightforward for me as there is no need for extensive setup, allowing direct development.

In my experience, we have seen a return on investment, with results visible within a week.

Workato is a SaaS product, and its pricing depends on usage.

I also work with a Boomi solution.

I recommend Workato for even small customers who may not have a large IT firm, as it can be used as an integration product to automate business processes. Overall, I rate it nine out of ten.

Public Cloud

Other

We use Workato for our G&A across finance, accounting, procurement, audit and compliance, HR, GTM which covers sales, marketing, customer success, as well as IT.

Wherever we need process automation, APIs, reverse ETL, event-based automation, intelligent document processing, or need to build AI agents, that's where we are using Workato.

Currently, I cannot share the exact count of users, but it includes the COE (Center of Excellence) and several lines of business including the marketing and HR departments.

There are several features I find best about Workato, with the first being its ease of use, reduced time to market, and their customer support.

It serves as a one-stop shop where you can maximize coverage on both the automation and AI side.

The initial setup of Workato is easy to use, and the customer support team ensures proper adoption of the Workato platform, helping us solve the right problems. We are getting benefits from it, adding business impact and value.

While there are still a few areas where Workato has room for improvement, they’re making impressive strides in advancing their AI capabilities and enhancing their RPA features. Their recent conference showcased significant progress in this direction and was truly a remarkable experience.

I have been using Workato for almost three years now.

The stability of the product is quite stable.

Their customer success team, support team, leadership and account executives are amazing.

I have used different solutions before.

I have experience in the automation space for more than 18 years, and I have worked on multiple integration platforms including JCAPS, Oracle SOA Suite, Oracle Service Bus, BPM, MuleSoft, Boomi, and SnapLogic.

With Workato, you can automate any use case, but before implementing your use cases, I suggest understanding your processes better.

Try to optimize the processes and make sure you have good data quality because with Workato, you can automate any complex process, but if you do not optimize your processes or work on your data quality, it will be garbage in, garbage out.

I would recommend this product to other people. I rate Workato an 8 out of 10. I believe if they offer RPA capabilities, it will become a Swiss army knife to solve all automation use cases.

Work on the process, data quality, and then focus on the automation.

Public Cloud

Other

I am working as an integration lead, and we had a project where we implemented an integration for one of our clients. The use case in our project was to bring data from a source system, Shopify, where we transfer all dimensions and fact data to Snowflake. This integration was achieved through Workato.

The most valuable features of Workato include event streams that enable loosely coupled APIs and maintain reusable flows in the platform. We can bind multiple subscribers to them and have the same data supplied across multiple channels and multiple subscribers.

Another valuable capability I am currently exploring is Intelligent Document Processing, which allows us to read PDFs and images and extract those details. This is especially useful for invoices and purchase order receipts.

The recipe-driven automation in Workato is very impressive. For the same client project, we extracted purchase orders from emails and pushed them into the file system. The automation worked as expected, and we didn't face any issues with the Workato email connector.

Regarding connectors, I have used approximately 20 to 30 connectors. The most useful was the Ruby connector, which allows us to run Ruby scripts and get the required output. This was particularly helpful during our integration when we extracted and implemented business logic for multiple complex transformation scenarios. Similarly, we can run Python scripts and JavaScript as well, making these useful tools for data transformation.

There are storage limitations in Workato. The event streams come with a limitation of only 512 KB. If the payload size is huge, those payloads cannot be published into the event stream. We have to use storage and split the data. It would be beneficial if Workato could improve these size limits on event streams.

The Ruby connectors also come with a memory size limitation of around 45 MB, which could be increased to around 100 MB.

Regarding stability improvements, the memory capabilities need enhancement. Additionally, there was an action missing for inserting data into Snowflake tables. It would be advantageous to have the ability to insert records in batches. This is a missing point and an area for enhancement.

I have been working with Workato for the last six to eight months on a project for one of my clients, Sempra.

We haven't moved our APIs to production yet, but it has been stable across all the connectors and versions we are using. I don't see any major issues at all, so whatever versions we are using are stable.

For the stability rating, I would rate it a 7.

Workato demonstrates good scalability. We can scale as much as possible according to our plan, whether it involves recipes or connections.

I would rate the scalability of Workato an 8.

I interacted with technical support regarding an issue where we needed help with a memory limitation. We reached out, and they informed us about the maximum memory limit for our connector. We were looking to increase the memory size, but that wasn't possible. I'm looking forward to how they can improve this size limitation for higher volume integration.

Based on my experience with the technical support, I would rate them a 9.

Positive

The initial setup of Workato was straightforward, and I didn't face any challenges. This was due to the training materials shared by the Workato team, which were really helpful.

I work with the client through conference calls, so our architect handled the purchase. I haven't utilized real-time data synchronization in my project.

For metrics and KPIs regarding AI-driven insights, I check dashboards where I monitor task usage and dependency graphs.

I haven't utilized any AI capabilities in my project yet.

I cannot comment on Workato's compliance with industry standards.

I haven't been working with anything else other than Workato in the last 12 months. I can confirm my availability over call or email.

Overall rating for Workato: 8 out of 10.

The usual use cases for Workato include real-time data processing from either SFTP or SAS, and we have implemented multiple use cases for our clients in the past 3.5 years. For example, the employee data processing, where they use Workday to hold employee details, is the source for us to integrate data from Workday to multiple target systems, such as communications through Slack or meetings via Zoom. We also utilize ITSM tools such as remedy force services and several other core systems, syncing employee master data on a daily basis for onboarding, offboarding, and data changes.

Another use case includes the security systems, where we implement badge access for new onboarding or visitors coming to the office. We have integrated various systems, from Workday to JumpCloud to Genentech and ITSM tools such as Freshservice. As a middleware, Workato helps us automate business workflows and reduce manual work, thus enhancing productivity and efficiency. Additionally, we have another client for whom we implemented financial transaction data integration from SAP to Kupa and different systems, showcasing Workato's role in data integration and business workflow automation.

Real-time data synchronization is being used for multiple clients, where many SAS applications have real-time triggers. In Workato, we have triggers to receive data from sources, whether from an ERP system or any other system, and we have successfully implemented that real-time data sync.

We use many of the pre-built connectors in Workato on a daily basis. There are numerous connectors that enhance our interaction with Workato. The number of connectors we typically use depends on the use case; for complex use cases, more connectors are required. It entirely depends on business requirements and specifications, so we cannot define a specific number of connectors.

The most valuable feature of Workato is that billing is based on task actions; whatever actions we take on the Workato platform will determine the task consumption and billing for each workflow. More optimized workflows lead to less billing for clients. Furthermore, they have introduced a Copilot feature for automation, helping build recipes and code with simple prompts. Additionally, they are developing AI solutions for clients. These are some top features, along with various others implemented per client specifications, such as CICD implementation and runtime connection changes.

The benefits of using Workato for our customers include automating business workflows and data integration. By addressing their manual efforts, which are time-consuming and prone to errors, Workato helps clients reduce costs while increasing productivity. We implement solutions that enable seamless data integration between different systems, minimizing time-consuming manual processes. A positive impact we see is cost reduction, as manual efforts are significantly lowered. For example, in production support teams, manual processes are streamlined through CICD implementation, allowing for a seamless integration of different environments with minimal errors and faster deployment.

In Workato, there are some limitations regarding very high transactional data in file formats. For instance, we have a 90-minute job timeout, and queues larger than 10,000 size will be purged. Additionally, processing large files requires chunking them into smaller sizes. The team is actively working on customizing the platform per client requirements and is rapidly releasing features to address these limitations.

I have been currently using Workato and implementing the solution for the clients for more than 3.5 years.

Workato is quite stable, and they are continuously improving the product's stability by implementing various connectors that are already available.

I am not sure about Workato's scalability, as that falls under the Workato team's expertise. We focus solely on implementation.

We have communicated with Workato's technical support in the initial days. I would rate the technical support from 7 to 7.5; it may also depend on the different people we interact with, but I would rate it up to 8.

Positive

The initial setup for Workato is relatively straightforward because it is a cloud application. The Workato team provides the necessary support for setup; we just need to specify our requirements, and they will create the access for us.

I have been working with clients for Workato implementation, focusing on consulting and implementing solutions for their business needs. We automate basic workflows and handle various complexities to seamlessly integrate different SAS applications and other applications. Regarding the pricing of Workato, I don't have much knowledge because I haven't purchased it; that information primarily comes from their implementation team that handles client solutions. My overall rating for Workato is 8 out of 10.

Public Cloud

Amazon Web Services (AWS)

When I was at HighRadius, I was leading the integration team, and we were using Workato to integrate customer data from their systems to our systems. We needed to integrate data from various data points and bring it into HighRadius systems for client projects. This was the main use case for Workato.

Workato reduces total development time as it generates code seamlessly and integrates with SQL databases or APIs through configuration. This automation facilitates efficient integration of customer data from their systems into our systems. It effectively handles real-time data integration with moderate volumes, and development time is significantly reduced by its automation capabilities, which are beneficial for both SQL databases and APIs.

The data flow and debugging processes need improvement, especially for tracing issues. Additionally, Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads. While it works well with moderate volumes, it requires enhancements to handle larger data volumes more efficiently.

I have been working with Workato for about one and a half years recently. However, I had used it previously when I was at Saeronlabs.

For daily runs, Workato is stable and there is no latency issue. However, during the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.

There are scalability limitations with Workato. The solution could not handle high data volumes during initial loads for one of our clients, which required us to break the data into smaller chunks for processing.

The customer service and technical support from Workato were good. Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.

Positive

Overall, I would rate Workato an eight out of ten. 

While it has a lot of potential, there are areas like scalability and debugging that require improvement.