Workato Reviews

We use the solution for enterprise integration, integration between applications, and enterprise data layers via IPR.

The valuable feature of the solution is its ease of use of its basic features.

The management dashboard in the solution is an area with shortcomings that needs improvement.

I have been using Workato for about eighteen months. My company has a partnership with Workato. Also, I am using the solution's latest version. My company has a partnership with Workato. We are also customers of the solution.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a ten out of ten. Speaking about the users is one thing, but considering applications, it's used for about 300 different applications. So, you can pull out around 300 applications to a user.

I had contacted the support, but it's more around connecting to different technologies and the actual technology itself.

The initial setup was extremely easy. We have deployed the solution on the public cloud as well as connectors on-prem connections.

Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require.

I would ask those considering using the solution to sign in and understand the market and what it's meant for so that they know what it is not meant for while understanding its capabilities.

I rate the overall solution a ten out of ten.

We use Workato as an iPad solution and a platform as a service. We take a subscription and build services on top of it. The services communicate with various enterprise applications. Some examples are Salesforce, NetSuite, and Workday, for billing, HRMS, and financing applications. So when we try to create a centralized integration environment, we use Workato as a platform service.

It's a no-code platform, so all the activities we create are drag-and-drop and very intuitive. It's easy to understand, makes flows and is efficient. It's less hassle regarding the code when we move the service we created from one environment to another. In addition, it has a user-friendly interface.

Since it's been promoted as a low-code and no-code platform, it is tedious to make a tailor-fit function. Trying to extend the customization limit becomes a challenge as the platform is not code-friendly. It is a challenge to make tweaks and create custom features.

We have been using this solution since 2018. It is deployed on AWS cloud and is updated automatically.

Stability is one of the main focus points, and we have seen fewer failures in terms of platform stability. They basically have zero downtime and even if there is, they ensure they pick up all the events that failed and reprocess them. I rate the stability a nine out of ten.

It's fairly scalable and they have multiple versions of their licensing. Depending on the organization's size and requirement, they can charge based on the number of transactions happening on a given interval or the number of services built and running on their platform. So depending on the usage and the organization's requirement, we can tweak it.

The technical support team is pretty responsive, and I rate them an eight out of ten.

Our choice of Workato was based on the cost and the users. We figured out an excellent balance between these two things, which was a good fit. So with the number of transactions happening currently, we are fairly comfortable with the license cost.

The initialization was relatively easy because they provided us with all the training materials on the kickstarter front. It's mostly a drag-and-drop to create the services and the business flows. I rate the setup a seven out of ten.

Most of the features in Workato are already active once you get the license. However, when you try to create a connection between your internal applications, it takes time. In addition, creating the business flow is also time-consuming. Aside from that, other actions are fairly easy and take minimal effort and time. For example, deployment, making services live and disabling certain services can be done with just one click. We did not need professional services for the deployment.

The cost is dependent on what kind of agreement an organization goes with. There are multiple licensing versions, and a company can choose depending on what kind of license a company is comfortable with. I am unaware of the exact costs. It is an excellent tool for small to medium-scale organizations.

I rate the solution a seven out of ten. Regarding advice, if a person is already into the enterprise integration and domain and if they have knowledge of how the business processes and the business flow, it would be fairly easy to understand Workato.

Regarding additional features, we would like to see a feature where we can expose certain data in terms of dashboards to an external viewer. It would be good if they didn't require access to log into Workato and send all the data. At least the dashboard features should be available in an external environment so all stakeholders know what happens with transactions.

We are using Workato for three main use cases:

• Quote-to-cash automation: Automatic invoice creation in an accounting system based on opportunity status updates in CRM (Salesforce). Implementing bidirectional sync to ensure CRM (Salesforce) is updated when invoices are paid. 
• Lead cleansing: Cleansing our lead data using a third-party tool to validate contact email addresses. 
• Business insight reports: Building multiple data feeds (real-time, scheduled, and batch) into a centralized data repository, which is used for building reports and dashboards for business insights.

I find it very empowering that our account reps now get almost instant visibility into the payment status of their accounts. The bidirectional sync from the accounting system back to Salesforce allows for much faster cash inflow.

We initially had a lot of Salesforce leads and contacts that have gone stale and had no idea how to solve this problem. Workato helped us cleanse our database literally within minutes by making calls to an external third-party service.

With the confidence of a clean database, we can focus on executing marketing strategies to grow the business.

The improvements in our business workflows allowed us to focus on building our product and getting more customers, instead of worrying about integrations.

Our developers can now focus on building our core product, instead of worrying about building and maintaining integrations.

Ease of use: We had a very aggressive timeline to implement, therefore were looking for solutions that required minimal training to learn and use effectively. The trigger/action paradigm is fairly simple to understand. Additionally, the app connectors make it easy to get data from and post data to apps. I did not have to read any API documents or write any code. It was as simple as authorizing access to the app with my username and password. 

I could quickly build automations for some complex business processes by setting up a trigger event, followed by multiple steps which map to the sequence of logical actions in the business process. 

Even though I can write code, the recipe framework gave me the power and control I can get with code using an intuitive UI. The recipe also allowed quick iterations and testing to validate. In the end, the recipe reads like a series of simple sentences in English that describe what operations were being executed by the recipe. It was refreshing to see the combination of simplicity and power.

Speed and Agility: We evaluated other solutions and services to fit the schedule and budget. However, the other solutions either required an architectural overhaul of our systems, which was expensive and not viable or it was building custom integrations by writing code which would have taken several months. With Workato, we could easily connect to our existing CRM and accounting apps in minutes. The ability to quickly connect to apps, build basic integrations, and validate flows was very empowering for the team. Further, as we iterated on the integrations to implement addition business rules to manage exceptions, the autoversioning in Workato ensured all our changes were tracked and allowed us to revert quickly without losing any work. 

Extensibility via HTTP connector: Although Workato has prebuilt connectors for 100s of apps, one of the third-party services we planned to use for data cleansing was not supported. This, however, did not block us as we could connect to the third-party APIs using an HTTP connector. It is a nice little feature that makes Workato very extensible and does not confine you to using it only for integrating with apps that have prebuilt connectors.

As a business, we get a lot of customer requests to integrate our platform to their applications. Workato allows us to build a connector which allows all our customers to connect to their applications easily.

Workflow Automation: Besides basic integration for syncing data across multiple apps, Workato also enabled us to automate workflows that map to business processes. One of the hidden features that we discovered was the ability to automate long running processes that need to wait for human input. For example, adding a note/attachment of agreement to a Salesforce opportunity. The Workato recipe waits until the human input step (adding attachment) is completed and moves to the next step. This helped us eliminate using emails or verbal conversations to track the attachment updates, thus accelerating the process to close opportunities.

The platform is actually much more powerful than what it looks like on the surface. Lots of room for improvement to allow for discoverability of product features.

Less than one year.

No issues so far. It has been great. 

Pretty good. No hiccups experienced. We actually hit our Salesforce API limits, but Workato has been okay.

Their customer service and technical support team is awesome. Besides showing me the basics of their recipes, they showed me the possibilities of Workato. The overall experience was very pleasant, too. I am looking forward to doing more with Workato.

Being based in Singapore, it would be good to have customer support in our working hours, too.

We were using initially using a point-to-point solution that got shut down. They worked well, but it did not allow a way for us to update the payment status in Salesforce automatically.

We were left with two options:

• An iSaaS product
• To engage an external consultant. 

We were not comfortable with using the former because it required us to completely rework the way we use our accounting system. We were also told that they would need two months to set up.

The setup is really straightforward. I got on a call with their support rep who walked me through the basics and the possibilities of Workato. I was able to set things up myself after that: connect my apps, create my steps and run the recipe. 

I did the implementation myself. I had a session with their support rep who walked me through the basics and possibilities of the platform, but their recipes were easy to setup. 

The setup is really straightforward. I got on a call with their support rep who walked me through the basics and the possibilities of Workato. I was able to set things up myself after that: connect my apps, create my steps and run the recipe. 

The integration was done within a week, what we thought might take us two months to complete. We get much faster cash inflow since account reps can stay on top of their accounts in a much more efficient manner. With a cleaner database, we can now spend our time and effort doing marketing and bringing more business in. The developers can also focus on building our product and not worry about integrations. 

It is hard to quantify the actual ROI, but it is definitely a huge productivity boost.

Considering the level of customizability and extensibility of the platform, I think the price is very reasonable for the amount of things we can enable. They go with a flat monthly subscription fee and it does not have hidden costs, like set up, licensing, implementation, maintenance, etc.

We also tried out Zapier, but were met with a lot of limitations. For example, their Salesforce update object action does not work well. They had a workaround ,but it was very cumbersome.

If there is something your existing solution cannot do, you should definitely check out Workato. They would probably have a very simple or quick way to get your job done.

It is used for customer onboarding and HR self-service. We are using it in finance as well.

We are using its latest version. It is a cloud-native product. It is on a public cloud. We use their service. They're an iPaaS provider.

Before this, we would've to build a lot of manual requests into our Workday HR application. It was a bit complicated, but now, we build the automations through Workato. The previous process for requesting holidays with Workday was very clunky. The current process with Workato is easier. The approval process for approving holiday requests from employees is also much easier. It is faster, it is more efficient, and it takes less developer time to build the automations as well. Given that we don't have that many developers anymore, it is much better and much easier to use.

It is very easy to use. It takes complex workloads away, and it provides very smooth integration. It has got a lot of out-of-the-box connectors. It has got a lot of out-of-the-box APIs, which makes it really easy to integrate with applications for different use cases, whether it is in finance, HR, or customer operations. It is by far our favorite integration product.

Like every product, it constantly needs to be updated because the industry and applications keep changing, but we are very impressed. I can't really see many areas of improvement because Workato is bringing out new enhancements to the product every couple of months. We don't have any complaints. The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities.

I have been using this solution for about 18 months.

It is very stable. The product has been around for a few years. It is going to do very well. It seems to be stable. It is built on AWS, and that's a platform we use as well.

It is very scalable because of being a cloud service.

Their customer support is very good. They also have a customer success team that has helped us out quite a bit. 

We used to use on-premise products from TIBCO and Oracle, and they were very cumbersome and very difficult to use, but Workato is much easier.

We bought the core platform. It was very straightforward to set it up because their customer success person helped our team get it off the ground. It only took about a week to get the product up and running.

We did some of the training ourselves because we had free training course providers. So, we trained up some of our own people.

I'd highly recommend it to any enterprise customer. The product is very good. I'd rate it a nine out of ten.

I use Workato to build up some use cases, integration, and for automation features.

The platform has a user-friendly interface. It doesn't require any core technical knowledge. It is for business people. Whoever knows business requirements and functions can quickly build and leverage the platform. It is easier to use than other technical open-source technologies.

The platform's stability and support can be improved. It could have a lot of data transformation features. Additionally, they should include custom code languages like Java and Python. There should be more features to accommodate complex integrations and automation. Currently, it only has simple data mapping functionality, which needs to be improved for the use cases.

I have been using Workato for around six months for a small project.

From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems. We have to perform some restarts and redeployments to bring it up. We also contacted the support team to log a complaint on this common issue. They are still improving.

We have medium and enterprise business customers for Workato.

The customer support is good. They have real-time chat facilities to go and talk to a tech support person. You can raise a case and follow up on the portal. 

Neutral

The initial setup is straightforward. The platform is accessible through a web browser. You don't have to worry much about development aspects. You can access the platform for data integrations. Once you have the licenses, you're ready to deploy your applications. From a development perspective, it is straightforward. However, the simplicity depends on the type of deployment. If you opt for simple deployment, handling it is straightforward. When you deploy Workato apps in a customer-hosted or optimize-based environment, you need to establish connectivity between your organization and the Workato platform. It can be done using a VPN connection. It might be more complex compared to other deployment options involving both databases.

The product's maintenance is straightforward and offers various features for monitoring work. They provide many features to trigger alerts among the application respondents. Everything is readily available.

The number of people required for maintenance depends on the scale of the project. 

Enterprises without an experienced technical team to build solutions can utilize Workato. It's user-friendly and easy to learn, with the Workato team offering email support for customer assistance. It is beneficial for handling everyday integration automation tasks. Therefore, people looking to set up use cases quickly with less coding expertise can go for the platform.

I rate the product a seven out of ten. 

Our primary use case is for all the integration we do for Coupa, the Salesforce.

The most valuable features are easy integration, quick tab to develop, quick tab to market, and the interactive integration platform.

I would like to see the dashboarding and reporting processes improved.

I have been working with Workato for the past two years.

They have been doing fixes to bring this growing solution to maturity. I would rate it a seven out of ten.

The scalability of the Workato on a scale of one to ten is an eight. There are currently more than one hundred users in the organization that use Workato on a regular basis.

I would rate technical support an eight out of ten.

I have used UiPath but the integration is not seamless. Workato is better for quick time market with integration.

The initial setup was pretty straightforward and takes around two weeks for implementation. You need to research and make sure it follows all of your company's security compliance policies. There needs to be an audit and agreement. The next thing will be getting an instance in their platform, then some details, and getting that set up. You will set up your environment, depending upon your organization, set up the different backgrounds, and get user access.

We are currently seeing more than forty percent of our return on investment.

On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more.

If you are looking out only for integrations, integration with different components, then they can link for Workato. But if they want to do more like an API, build an API, or get a platform only to create APIs and manage the APIs, right, there are some alternate other solutions and products which they can actually have a look at. We have MuleSoft specifically only for creating the APIs. But for integration, when it comes to enterprise-grade implementation, right, that is where Workato will be more helpful. But if it is only for a very smaller use case, only a limited set of users going to use it, then they may have to think of the cost and other factors, if Workato will be a good fit for that. I would rate Workato a seven on a scale of one to ten.

The ability to integrate systems outside of the IT backlog.

Allowed us to work around a product limitation in our CRM to send emails from our Marketing Automation platform.

• Better team collaboration.
• More flexibility allowing other users to modify specific recipes.

One year.

No.

There are some issues with sending and receiving HTTP requests.

None.

Customer Service:

I would give it an A+.

Technical Support:

I would give it an A+. Whenever I have an issue, their team is always quick with a resolution.

Used Zapier, but switched because Workato's connector library and control switching is more robust.

Very simple to set up. Just put in your credentials and Workato does the rest.

In-house.

Incalculable.

Start small with a use case or two, then scale.

Zapier and Cloudpipes.

A 10 out of 10. I would recommend it.

I am an integration consultant, and I use Workato for integration. Recently, one of my clients wanted to migrate from using Workato to another platform, so I started exploring Workato to understand why it's attracting big clients. The focus has been on cost efficiency since the cost of other platforms is quite high. I noticed Workato is less expensive and offers similar integration capabilities.

I appreciate Workato's job reporting feature, which consolidates recipes and jobs for easy management. I also like the control over performance, cores, etc., and the simplicity of creating recipes. Workato has around 100 connectors, allowing anyone, even without an IT background, to work with them. Additionally, the platform resembles Salesforce in presenting both solutions and their benefits.

Currently, Workato is a low-code platform without native programming capabilities. I would appreciate having a dedicated programming language for tasks like transformations and functional programming. Although the drag-and-drop framework is easy, incorporating a coding language could enhance functionality.

I have been using Workato for at least three months.

Deploying Workato was easy and clear. Although the components are good, I would like an IDE or similar tool to test recipes locally. Considering AI integration with agents in future releases would also be beneficial.

I have not observed any stability issues, but it should be tested with large files or data sets to determine its latency performance.

Workato lacks manual control over scalability. Their cluster management automatically calculates the necessary resources like VCores.

I have used other solutions previously but explored Workato when my client wanted to switch due to the high cost of those solutions.

The initial setup was straightforward and fast. Connecting components took some time depending on the authentication method, such as OAuth 2.0 or JWT, but overall, it was easy.

Compared to integrators like Boomi or MuleSoft, Workato is priced reasonably. While Workato was a target for acquisition by Salesforce, its CEO declined the sale, but Salesforce is one of its investors.

Solutions evaluated include Boomi, MuleSoft, and Workato.

For new users, having an IT background simplifies using Workato, especially regarding aspects like schedulers and connections. Those without an IT background should acquire basic IT knowledge. My overall ratings are eight for user experience and courses, ten for simplicity, and eight in terms of cost. I suggest creating academic projects or exercises for better learning. Although Workato is new in Europe, it shows potential for being cost-effective and time-saving. I rate the overall solution as eight.

Public Cloud

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