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Sophos Central Reviews

Vendor: Sophos
4.2 out of 5
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What is Sophos Central?

Sophos Central allows you to manage our award-winning Synchronized Security platform. Advanced attacks are more coordinated than ever before. Now, your defenses are too. Our revolutionary Security Heartbeat™ ensures your endpoint protection and firewall are talking to each other. It’s a simple yet effective idea that means you get better protection against advanced threats and spend less time responding to incidents. It’s so simple, it makes you wonder why nobody did it before.

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Buyer's Guide
Sophos Central
December 2025
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Sophos Central mindshare

As of January 2026, the mindshare of Sophos Central in the AI-Powered Cybersecurity Platforms category stands at 0.8%, according to calculations based on PeerSpot user engagement data.
AI-Powered Cybersecurity Platforms Market Share Distribution
ProductMarket Share (%)
Sophos Central0.8%
CrowdStrike Falcon17.8%
Darktrace15.3%
Other66.1%
AI-Powered Cybersecurity Platforms

PeerResearch reports based on Sophos Central reviews

TypeTitleDate
CategoryAI-Powered Cybersecurity PlatformsJan 7, 2026Download
ProductReviews, tips, and advice from real usersJan 7, 2026Download
ComparisonSophos Central vs CrowdStrike FalconJan 7, 2026Download
ComparisonSophos Central vs Cortex XDR by Palo Alto NetworksJan 7, 2026Download
ComparisonSophos Central vs Trend Vision OneJan 7, 2026Download
 
 
Key learnings from peers
Last updated Jan 4, 2026

Valuable Features

Sophos Central offers valuable features like centralized firewall management, intuitive user interface, strong threat visibility, and real-time malware detection. Its seamless integration with other Sophos products and centralized control enhance operational efficiency. The tool's comprehensive reporting and policy management ensure efficient security posture. Administrators benefit from its cloud-based access, synchronized security capabilities, and robust indexing, enabling detailed analysis and proactive threat response.
  • "Sophos Central has positively impacted our organization by being a desired EDR solution for our many clients."
  • "The biggest benefit in Sophos Central is the central functionality where I can have my Intercept X integrate the workstations, the servers, and the firewalls I import into Sophos Central."
  • "The AI features in Sophos Central help you with investigating any issues, as you can get it to look at the logs for you, and it gives you good feedback on a summary of what it actually has found."

Room for Improvement

Sophos Central experiences slow login times and sluggish performance during multi-system management. It lacks a dedicated Tamper Protection app and offers limited firewall capabilities. The absence of a mobile app affects usability for remote work. Customers find the multi-factor authentication cumbersome, and pricing is deemed high. There's dissatisfaction with customer support and issues with integration. Exclusion capabilities and log transparency require enhancement. Some users note inconsistencies in policy application across regions. More intuitive navigation is necessary for a better user experience.
  • "Customer support for Sophos Central is a bit slow. When I create a support ticket, it takes a while for them to respond."
  • "On a couple of older machines, Intercept X does tend to slow a computer down significantly, but on new, modern Windows 11 machines, I have not detected this issue yet."
  • "I don't have a Sophos firewall or many products that appear in the console, even though I don't have them enabled."

ROI

Sophos Central provides excellent value with its cost-effective pricing, optimizing resource use and integrating seamlessly with CyberArk and ServiceNow. Users experience significant cost savings and streamlined operations while managing a large number of devices efficiently. Sophos Central's dashboard offers extensive reporting at low costs, enhancing threat detection and management. It leads to fewer employees needed, resulting in monetary savings. Clients achieved a return on investment quickly and appreciated the tool's effectiveness in network security.

Pricing

Sophos Central's pricing is generally seen as moderate to slightly expensive compared to alternatives, offering good value for money. Licensing is typically annual or triennial, with options for additional costs if managed services are needed. Some users mention affordability, especially for software solutions, though hardware pricing can be higher. Discounts are available for larger user bases, but flexibility in license terms is limited. Overall, it is considered cost-effective and competitive, particularly in the cybersecurity market.
  • "The tool is competitively priced."
  • "There is a one-time fee for the hardware and an annual subscription fee, which is pretty good because we can get free updates."
  • "The pricing of Sophos is quite reasonable and generally cheaper compared to competitors like Fortinet and Check Point."

Popular Use Cases

Organizations primarily utilize Sophos Central for managing security across endpoints, firewalls, and emails. It enables centralized administration of antivirus, endpoint protection, firewall configuration, and security policy enforcement. Many use it for threat detection, VPN, multi-factor authentication, server security, mobile device management, and email protection. Sophos Central simplifies management through a single interface, ensuring cohesive cybersecurity strategies across diverse environments and platforms. Its integration capabilities with tools like ServiceNow enhance security event responses.

Service and Support

Sophos Central's support receives mixed feedback. While many find it knowledgeable and responsive, some encounter language barriers and slow response times, particularly with Indian-based support. Others report longer-than-expected resolution times, especially for urgent matters. Support is typically rated between six to ten, with praise for their availability and proactive communication. In some regions, personnel changes have affected expertise. Documentation often aids setup, reducing the need for direct assistance.

Deployment

Sophos Central initial setup is generally straightforward and user-friendly, taking just minutes or a few hours, depending on deployment methods. Installation is often managed by one person. It's particularly easy with cloud-based solutions and involves minimal maintenance. Documentation aids in simplifying the process. While most users find it effortless, deploying endpoints or hardware components like firewalls might pose challenges and require technical understanding, depending on the deployment approach.

Scalability

Sophos Central is widely recognized for its scalability, efficiently supporting medium to enterprise-level businesses. Users appreciate its ease of expansion through licensing adjustments. The tool's centralized management allows for seamless integration across different scenarios, catering to diverse customer needs. Scalability is frequently rated highly, noting the ability to adapt to varying user counts and technological requirements. Integration with firewalls and robust network capabilities further enhance its scalable nature, making it a favored choice for various users.

Stability

Sophos Central exhibits high stability, frequently rated eight to ten out of ten. Users commend its robust, dependable performance in various environments, and very few report issues, mainly related to updates, region-specific server problems, or load-balancing configurations. Many leverage Sophos Central for its strong security, centralized management, and sync capabilities without significant downtime. Its maturity and consistent effectiveness make it a preferred choice in different regions and industries.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Sophos Central Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise6
By reviewers
By visitors reading reviews
Company SizeCount
Small Business36
Midsize Enterprise23
Large Enterprise32
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
13%
Manufacturing Company
11%
Comms Service Provider
10%
Marketing Services Firm
5%
Educational Organization
4%
Outsourcing Company
4%
Government
4%
Healthcare Company
4%
University
4%
Real Estate/Law Firm
4%
Performing Arts
3%
Insurance Company
3%
Transportation Company
3%
Wholesaler/Distributor
2%
Museum Or Institution
2%
Recreational Facilities/Services Company
2%
Media Company
1%
Energy/Utilities Company
1%
Logistics Company
1%
Legal Firm
1%
Hospitality Company
1%
Wellness & Fitness Company
1%
Non Profit
1%

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Sophos Central Reviews Summary
Author infoRatingReview Summary
Senior Security Analyst at a computer software company with 1,001-5,000 employees3.5I've used Sophos Central for six years as an EDR and email gateway; it's effective at real-time threat blocking, though exclusions and log detail need improvement, and support is slow, but overall it's cost-efficient and integrates well with ServiceNow.
Senior IT Consultant at ICTS Group of Companies5.0I've used Sophos Central for years as a reseller, valuing its centralized management, Intercept X protection, and strong support, though it occasionally flags safe software and slows older machines; overall, it's reliable, scalable, and easy to deploy.
Supervisor, Infraestructura Information Technology at Refineria Dominicana de Petroleo5.0I've used Sophos Central for over three years and find it user-friendly, reliable, and well-supported, with good integration and ROI, though I'd prefer unused products didn’t appear in the console.
IT Support Engineer at Tibbetts Group4.5No summary available
CEO at Linfogereur2.5I use Sophos Central for managing endpoint protection and firewalls, appreciating its synchronized security feature. However, dealing with Sophos France and China presents challenges, and we're considering switching to ESET for more customization and functionality.
Support Engineer at a comms service provider with 201-500 employees4.5No summary available
Application Specialist at Access Bank Plc5.0In my company, Sophos Central is used for firewalls, providing valuable features like identity integration for website blocking, enhancing network security. It is user-friendly but pricey. We previously used Sophos Firewall XG Series, seeking advanced cybersecurity solutions.
Chief Technology Officer at Binary Global Limited4.0I use Sophos Central mainly for endpoint protection and monitoring anomalies in my company. Although it's cost-effective, its SaaS nature occasionally causes performance drops and slowness. We've chosen it for its good support and strong relationship with Sophos.