Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
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Skype for Business is the #4 ranked solution in top Virtual Meetings solutions. PeerSpot users give Skype for Business an average rating of 7.8 out of 10. Skype for Business is most commonly compared to TeamViewer:
Skype for Business vs TeamViewer. Skype for Business is popular among the midsize enterprise segment,
accounting for 88% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
educational organization, accounting for 87% of all views.
We use the product for conference calls.
The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration.
The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated.
I have been using the tool…
Senior at Krajowy Depozyt Papierów Wartosciowych S.A.
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
IT Infrastructure Systems, Services and Virtualization Specialist at IRISA
We use it for meter switching and connecting our Skype to the lines. Additionally, we have employed it for one-to-one lines, PRA, video conferencing, and unified communication needs
The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end…
As of May 2025, the mindshare of Skype for Business in the Virtual Meetings category
stands at 13.2%, up from 8.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings
PeerResearch reports based on Skype for Business reviews
Skype for Business offers valuable features like integration with Microsoft products, support for various devices, presence, instant messaging, VoIP, conferencing, and desktop sharing. Enhanced collaboration is achieved through easy meeting setup, screen sharing, persistent chat, and public telephony. It provides stable performance, high audio/video quality, scalability, and seamless global communication. Users appreciate time-saving functionalities, reduced travel expenses, efficient remote work, and effective administration tools. The platform's broad adoption and usability contribute to its esteem.
"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
"The ability to mute everyone else is pretty useful when there is a large audience."
"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."
Room for Improvement
"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
"The video quality could be improved, possibly due to internet connection issues."
"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."
ROI
Organizations experienced cost savings by transitioning their conferencing to Skype for Business. They noted global connectivity and reported achieving ROI in under six months. Over a two-year span, they realized financial returns and had no objections to the cost for the necessary functionality.
Pricing
Enterprise users report that Skype for Business pricing varies, with distinct experiences depending on existing Microsoft infrastructures and negotiation efforts with Microsoft. It often integrates with Office 365, creating value for organizations already using Microsoft's suite. Licensing is typically per-user and can be included in broader Microsoft licenses. Despite some views of higher costs in certain markets, overall feedback suggests that Skype for Business remains competitively priced, especially for large environments.
"Skype for Business' pricing is reasonable."
"I use the product's open-source version."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."
Popular Use Cases
Skype for Business is primarily used for virtual meetings, internal and external communications, and file transfers. Employees across different locations utilize it for video calls, audio conferencing, and instant messaging. It is a versatile tool for connecting with clients and colleagues on various devices and operating systems. Organizations leverage it for business purposes, ensuring seamless connectivity and professional image while reducing costs and enabling remote work environments.
Service and Support
Skype for Business support is generally rated as good to very good, with some users highlighting fast response times and knowledgeable staff. Many mention satisfaction with their experiences, especially when premium support is involved. Some companies rely on in-house teams or Microsoft forums, reducing the need for external support. While most users express positivity, a few note troubleshooting challenges and slower responses. Generally, support effectiveness seems tied to the level of support purchased.
Deployment
Experiences with Skype for Business's initial setup are mixed. Many describe it as straightforward, quick, and easy, especially when part of the Microsoft Office Suite. Some found it complex, requiring expertise or configuration knowledge for larger deployments. Numerous users were not involved in the process, while others found it manageable within minutes or a few hours. The setup complexity often depended on the organization's specific needs and the degree of technical support available.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
Cons
"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
What is our primary use case?
In the absence of an organization-wide Teams server, we use Skype for connecting with Teams clients and vendors. Skype is also used whenever large files need to be shared.
How has it helped my organization?
Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
"The inability to integrate Skype with other products is an area of concern where improvements are required."
What is our primary use case?
I use the solution at a personal level to communicate with my doctor.
I use the solution in my company to be able to communicate at a personal level.
What is most valuable?
The most valuable features of the solution stem from the fact that the tool provides simple functionalities in areas like video and voice quality, which is enough for me.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
"The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."
Cons
"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable. "
What is our primary use case?
We use it for meter switching and connecting our Skype to the lines. Additionally, we have employed it for one-to-one lines, PRA, video conferencing, and unified communication needs.
What is most valuable?
The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
We use the solution for team meetings and sharing desktop views when working with other team members.
How has it helped my organization?
We use the tool for problem-solving, sharing screenshots, and walking through demonstrations. The product makes working with members in a geographically dispersed environment easier.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten.
"
Cons
"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature. "
What is our primary use case?
Sometimes use cases are complicated, while at times, it's for easier use cases. But, the solution's use cases depend on why the employees in the company use it.
How has it helped my organization?
Sometimes, Skype for Business is used for translation purposes, especially since my English is not very good. I have a good skill set, but at times I feel I need to enhance it specifically for the market we are dealing with, such as the oil and gas industry. In this industry, the words used can be different from the common language, which may result in some words not matching the translation, and this is a matter of concern.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
"I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."
Cons
"Skype's overall connectivity functionality or ability is one area with room for improvement."
What is our primary use case?
We are a software company, so we communicate via Skype with our end customers, including product companies.
What is most valuable?
Screen share is one of the features of the solution I like the most. The product also offers good connectivity over voice calls.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Some months ago, Microsoft added to its Office 365/Skype Online offer Cloud PBX with PSTN calling (Public Switched Telephone Network is the aggregate of the world's circuit-switched telephone networks).
Cloud PBX gives the capability to connect Skype for Business (S4B) Online users to the PSTN with no existing on-premises deployment.
Your telco, in such a scenario, could be Microsoft itself but this kind of solution involves some interesting downsides.
Microsoft should be able to offer phone numbers in many different countries that have dissimilar regulations and that will have different carriers and providers, each one trying to offer something more interesting than competitors.
The alternative to the aforementioned scenario (and a more down-to-earth solution) is having all Skype for Business workload in the Cloud with minimum footprint on-premises, just to connect S4B users to local PSTN services (using SIP or ISDN). This is what Microsoft calls Skype for Business Cloud Connector Edition (previously, you may have heard names like MinTop or Minimal Topology).
While I will not deep dive the specifications of this solution, the implications it has must be understood from any customer that is evaluating a Cloud based VOIP system like this one
CCE Overview
CCE is a downloadable package from Microsoft. Inside the package, you will have four virtual machines running on Hyper-V that you will have to deploy in your DMZ. As you can see in the following schema (from the TechNet post Plan for Skype for Business Cloud Connector Edition ( https://technet.microsoft.com/en-us/library/mt605227.aspx) CCE acts as a bridge between your local telco provider and the Microsoft Cloud.
Deploying more than a single CCE on a site will add resiliency and increase the number of supported calls.
Note that, in this kind of scenario, you have purchase PSTN conferencing from Microsoft or from audio conferencing provider (ACP) partner if you want to add dial-in conferencing.
In addition, from a security point of view, the Directory Services inside the CCE have no communication with your production Domain Controllers.
Is CCE useful for My Company?
In the TechNet post Plan your Cloud PBX solution in Skype for Business 2015 or Lync Server 2013 ( https://technet.microsoft.com/en-us/library/mt612869.aspx) Microsoft offers an interesting "block diagram” to help customers selecting the right solution.
CCE is seen as something fit for greenfield deployments, while existing Skype for Business infrastructures are suitable to work with Cloud PBX directly.
Vendors like Audiocodes are already offering support to the CCE onboard of their Gateways and Session Border Controllers (SBCs).
That is interesting because to talk with the local PSTN you usually already have the requirement for a gateway/SBC.
Therefore, CCE will probably add small or no cost to what you already had to spend anyway.
Takeaways
CCE is an interesting proposal to realize an hybrid voice deployment (Cloud services and local telco) with little effort.
Removing the Skype for Business (on-premises) deployment from the requirements to use Cloud PBX with PSTN calling simplifies the whole process of moving Enterprise Voice (VOIP) to the Cloud.
Having CCE integrated with gateways is another help in making the aforementioned Cloud adoption straightforward.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Thanks for you thorough review, Fabrizio! Do you have any other advice or recommendations for future/current users?