What is our primary use case?
With Seceon, you don't need to know too much or do any coding. Most other SIEM products require you to write code to communicate with devices and define specialized queries. Seceon is pre-built and AI/ML-enabled, so you can be in business in days, not weeks.
I've seen companies struggle to integrate different SIEM tools for months, but with Seceon's POC, they quickly decided to switch. It's very easy to use and understand, has great dashboards, and simplifies things by allowing you to focus on the basics.
How has it helped my organization?
It is effective because it has threat intelligence from across the world and constantly checks and updates for new threats. As soon as a threat is detected, it informs or sends an alert so we can find it out much faster and easier.
Remediation capabilities:
It offers remediation capabilities. There are two ways remediation works.
- One is automatic.
- The other is manual.
Remediation activities need to be taken very cautiously. For example, if you have a DDoS attack, you can block traffic from specific IPs or multiple IPs, which is easier to do.
However, if there is an abnormal activity and you don't understand the threat, automatically closing certain ports or IPs may affect the actual business. This platform has automatic remediation capabilities, but any product with automatic remediation needs to be treated cautiously because sometimes automatic actions may harm more than they protect.
Manual remediation is preferable. Once you know the open alert, you can request the firewall or network team to fix the port or IP through a formal change process. Automatic remediation can help at times, but not in every condition.
What is most valuable?
What needs improvement?
One drawback is that it becomes so easy to use that users may lose the habit of manual checks and balances. As a security person, you should always worry about potential threats. If you have a very useful and easy tool, you might lose the ability to think differently and critically.
For example, in a group of ten people, if nine think the same way and one thinks differently, you should consider the tenth person's perspective because they might have valuable insights.
Having a great product is not always beneficial because you may become too dependent on it, which can be problematic in the long term. If you lose your critical thinking skills, you might not recognize when something abnormal is happening.
While the system will notice, systems can have their own challenges and issues. I'm not criticizing the product itself but emphasizing the importance of not being overly dependent on machines. Similar to what we see with Tesla cars, no matter how advanced, there is always a chance things may not work as expected. So, the users need to prepare for that eventuality.
Seceon Open Threat Management Platform has some add-ons that they sell as part of the whole suite, but not individually. If they sold them individually, they could potentially get more business.
For how long have I used the solution?
I've been selling it for the last three or four months because we just entered into a partnership with them.
We are getting a good response from the market. I have sold two and implemented them.
What do I think about the stability of the solution?
Any product will not be 100% good or 100% bad. You will have some challenges and minor glitches here and there. How best to address them is what matters. We have seen some minor issues, but those are addressed whenever we raise a ticket with the OEM.
What do I think about the scalability of the solution?
I haven't seen this product installed on 10,000 or 20,000 machines, so I am not sure about its scalability. This product is aimed at small and medium-sized companies, not huge enterprises.
I don't know whether it will work on 10,000 devices because I haven't seen it. Up to 5,000 devices are good enough.
Even for enterprises, I don't think anybody goes beyond a thousand devices. If you have that many, you probably need your own setup and tools. This is a good tool for up to five hundred devices.
How are customer service and support?
More or less, the customer service and support from Seceon are good. Sometimes there is a delay in response, but once we tell them, they take care of it very professionally.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have also worked with FortiSIEM. Compared to other vendors, the functionality is different. The competition prices each product, the base product, and add-ons separately. There is one price for the base and another price for each add-on.
So, if you want the complete suite, you need to pay the base price plus the add-on prices. With Seceon, there is one price for everything. The add-ons they offer are very different from what the competition offers. I don't think there's a comparison. It would not be an apples-to-apples comparison. In that situation, Seceon's price is better.
How was the initial setup?
It's very easy to install. Installation takes very little time. As long as the basic setup is done, we can finish a 50-device installation within a week.
It doesn't require too many resources for an average deployment. One senior person who understands the network architecture and a second person to configure and implement it should be good enough for a 50-person deployment.
If there are multiple devices, you'll obviously need more, but for 50 people, two engineers are enough: one senior-level architect and one L2 who can configure and add devices to the console.
The solution is mostly cloud-based, so there is no need to maintain it because it's maintained by the OEM. You're just managing it in your instance, so maintenance doesn't require much effort.
If it's on-premises, then obviously, you need to maintain it, but people don't prefer that because it adds cost.
What was our ROI?
It is very cost-saving and time-saving because it provides a bird's-eye view of events happening in your environment, summarizing critical events that need attention. You don't need to look at every event, just the critical ones.
So, you don't need to spend time looking at multiple alerts, which may be false positives. In that respect, this product is much better because it has built-in dashboards. The competition requires you to build dashboards, and anything you want requires you to write code. Coding is simpler, but it still takes effort.
Here, everything is easy to follow. It's like you get a console. In the old days, you had to enter command-line scripts to access a router. Nowadays, you get a GUI to configure the same things. GUIs make life simpler. Today, competition still uses CLI or command lines for coding, whereas this product gives you a console where very limited coding is required. Thus, it is easy for people to use.
What's my experience with pricing, setup cost, and licensing?
The pricing is in the mid-range. It's not very expensive, and it's not very cheap, but it's comparable to others. Sometimes, it's cheaper because of their beta pricing, and they give much more than what competitors offer as add-ons.
Product X comes with everything at one price, whereas Product Y has a base price and additional prices for each add-on. So, the total price of Y increases drastically compared to X.
Seceon's price might look a little higher at times, but you need to compare apples to apples, considering the base price and add-on prices of other vendors. In that sense, Seceon wins because it has one product with everything included in one cost.
What other advice do I have?
My satisfaction with this product is between seven and eight, which is decent. I cannot give it a perfect ten because there are always some last-minute challenges, but I would rate it a seven to eight, which is a decent rating.
If you want to simplify your monitoring activities and start immediately, Seceon is the best choice.