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Sauce Labs Reviews

Vendor: Sauce Labs
4.4 out of 5

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Helped 863,901 peers since 2012

Featured Sauce Labs reviews

Sauce Labs mindshare

Product category:
As of July 2025, the mindshare of Sauce Labs in the Functional Testing Tools category stands at 5.9%, down from 6.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Functional Testing Tools

PeerResearch reports based on Sauce Labs reviews

TypeTitleDate
CategoryFunctional Testing ToolsJul 30, 2025Download
ProductReviews, tips, and advice from real usersJul 30, 2025Download
ComparisonSauce Labs vs Tricentis ToscaJul 30, 2025Download
ComparisonSauce Labs vs OpenText Functional TestingJul 30, 2025Download
ComparisonSauce Labs vs UiPath Test CloudJul 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
Tricentis Tosca4.119.2%96%111 interviewsAdd to research
Katalon Studio3.9N/A89%47 interviewsAdd to research
 
 
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Service and Support

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Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
11%
Manufacturing Company
6%
Retailer
6%
Educational Organization
5%
Government
5%
Healthcare Company
5%
University
5%
Insurance Company
4%
Comms Service Provider
4%
Performing Arts
4%
Media Company
3%
Real Estate/Law Firm
3%
Non Profit
2%
Transportation Company
2%
Legal Firm
2%
Pharma/Biotech Company
2%
Energy/Utilities Company
2%
Hospitality Company
2%
Wholesaler/Distributor
1%
Construction Company
1%
Recreational Facilities/Services Company
1%
Outsourcing Company
1%
Aerospace/Defense Firm
1%
Marketing Services Firm
1%
Logistics Company
1%

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Sauce Labs reviews

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MR
Lead Consultant at a tech services company with 10,001+ employees
Verified user of Sauce Labs
Feb 21, 2023
Provides multiple test environments and saves time, but should have something for inspecting mobile apps screens

Pros

"The solution they provide is very robust. We can quickly connect to their environment with the hub URL. They have a URL that has the entire grid of desktops, web browsers, and mobile devices. They also provide real devices, so you just provide the URL and test your application."

Cons

"With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us."
AnupKumar4 - PeerSpot user
Senior QA Automation Engineer at Xoriant
Verified user of Sauce Labs
May 16, 2024
Offers good stability and robust but lacks generative AI capabilities

Pros

"I never faced any issues with the stability. "

Cons

"Sauce Labs can include new technologies like generative AI capabilities. "
Find out what your peers are saying about Sauce Labs. Updated July 2025
863,901 professionals have used our research since 2012.
AS
QA engineer at Siznam and Co
Verified user of Sauce Labs
Apr 22, 2024
Provides real-time application monitoring, but the technical support services need improvement

Pros

"It has significantly enhanced our testing accuracy by approximately 50%."

Cons

"They could improve the platform's customer support services. "
Joel Alonzo - PeerSpot user
Product Manager - Data & APIs at a marketing services firm with 201-500 employees
Verified user of Sauce Labs
Feb 13, 2022
Metrics about testing across the company are easily accessible, and it's easy to get teams up and running

Pros

"The error logging is also very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

Cons

"Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot."
RL
Director of Quality Assurance - Shared Service at a financial services firm with 10,001+ employees
Verified user of Sauce Labs
Jan 11, 2022
Robust documentation, helpful support representative, good licensing model

Pros

"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."

Cons

"We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down."
Savio De Souza - PeerSpot user
Sr. IT Architect at a healthcare company with 10,001+ employees
Verified user of Sauce Labs
Feb 22, 2022
Enables us to have a fully functional CI/CD process while saving time and cutting down on the training required for individual testers

Pros

"Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve. "

Cons

"When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched. "
BL
Application Engineer at Discover Financial Services
Verified user of Sauce Labs
Feb 8, 2022
Enables us to test our application on all sorts of combinations of devices and operating systems

Pros

"With Sauce Labs, we have a whole universe of devices: Galaxy, all the iPhones, and all the operating system versions. All our software developers are able to test on a multitude of different devices."

Cons

"Another aspect that could be improved is having the virtual devices boot up a little quicker. Sometimes we wait up to a minute before a device is available. It would be nice if that was 30 seconds or so."
PeerSpot user
Engineer at a pharma/biotech company with 10,001+ employees
Verified user of Sauce Labs
Feb 8, 2022
Our test execution speed, time to results, and time to deployment have dropped significantly

Pros

"Our machines are mostly Windows. Being able to test with Safari, on a Mac, and other types of browser pieces without having to manage all the infrastructure is the biggest feature that our team enjoys."

Cons

"On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues."