I use the solution for operations, specifically for two products. The first one is an e-commerce solution. I'm in the retail industry, particularly in market stores.
What is our primary use case?
What is most valuable?
I appreciate Oracle iStore for its simple implementation and user-friendly interface. It has positively impacted our business processes by integrating seamlessly with internal systems like finance and logistics, enhancing efficiency across different areas of our operations.
What needs improvement?
I find Oracle iStore to be beneficial overall, but there are areas for improvement. Specifically, I'd like to see better SQL implementation and support for training and integration issues with other solutions that are not compliant.
For how long have I used the solution?
I have been using iStore from Oracle for sometime.
How are customer service and support?
The support is not satisfactory.
How would you rate customer service and support?
Negative
How was the initial setup?
I would rate the initial setup of Oracle iStore as easy. The deployment process typically takes about three months, with five phases covering various aspects like Oracle requirements, solution deployment, cloud integration, and pricing.
We have about twenty people dedicated to maintaining Oracle iStore, with roles including network engineers, cloud network specialists, systems administrators, and business management.
What other advice do I have?
We don't use iStore with AI initiatives. However, I would recommend iStore to others.
Overall, I would rate it a ten out of ten.
