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Oracle iStore vs Softline eCommerce Solution comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle iStore
Ranking in eCommerce Platforms
17th
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Softline eCommerce Solution
Ranking in eCommerce Platforms
19th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the eCommerce Platforms category, the mindshare of Oracle iStore is 1.3%, up from 1.1% compared to the previous year. The mindshare of Softline eCommerce Solution is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms Mindshare Distribution
ProductMindshare (%)
Oracle iStore1.3%
Softline eCommerce Solution1.1%
Other97.6%
eCommerce Platforms
 

Featured Reviews

AP
Owner at Rischio Compliance
A fully integrated powerful tool for managing businesses and providing seamless integration with internal systems
I would rate the initial setup of Oracle iStore as easy. The deployment process typically takes about three months, with five phases covering various aspects like Oracle requirements, solution deployment, cloud integration, and pricing. We have about twenty people dedicated to maintaining Oracle iStore, with roles including network engineers, cloud network specialists, systems administrators, and business management.
it_user1614540 - PeerSpot reviewer
Product Manager at a tech vendor with 11-50 employees
They tailor the design as per our needs and take care of sales tax in all the countries
Their customer support has some room for improvement. Our customers can contact Softline for billing-related questions, and sometimes, the customers come back to us because there are some delays from Softline's end. They have translated and localized all billing-related information, but their support is in English. This is something that could be improved. Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I appreciate Oracle iStore for its simple implementation and user-friendly interface. It has positively impacted our business processes by integrating seamlessly with internal systems like finance and logistics, enhancing efficiency across different areas of our operations."
"We have definitely seen some added volume by using Softline eCommerce, as it has helped to increase our eCommerce sales and in some regions they have good performance connected to their local partnerships and localization."
"Using Softline has helped us to increase our e-commerce sales by approximately 20%."
"Softline eCommerce has helped to increase our eCommerce sales and conversion rate in our shopping cart, and our customer satisfaction is now at 95 percent, which is huge."
"Softline showed us better sales in volume and in quantity."
"I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions."
"We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team."
"What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing."
"We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales."
 

Cons

"I find Oracle iStore to be beneficial overall, but there are areas for improvement. Specifically, I'd like to see better SQL implementation and support for training and integration issues with other solutions that are not compliant."
"Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner."
"The work done by the legal team is an area that can be improved."
"Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers."
"They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service."
"They should provide more training once the client comes onboard, or have something more scripted."
"We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part."
"There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages."
"Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part."
 

Pricing and Cost Advice

Information not available
"For us, its pricing was really nice. It was more or less the same one as everyone else. I don't know what they offer to others, but for us, the offer was perfect."
"Softline eCommerce has helped to increase our eCommerce sales."
"Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks."
"We are satisfied with their prices at the moment."
"In terms of licensing, it was definitely the best price on the Russian market and everything is pretty simple."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Large Enterprise6
 

Also Known As

iStore
No data available
 

Overview

 

Sample Customers

Iron Bow Technologies, Georg Fischer Central Plastics LLC
Google, Microsoft, Kaspersky, Avast, ABBYY, ESET, Symantec, Acronis, Xerox, Autodesk.
Find out what your peers are saying about Salesforce, Adobe, commercetools and others in eCommerce Platforms. Updated: September 2026.
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