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OpenText Universal Discovery and Universal CMDB Reviews

Vendor: OpenText
4.2 out of 5
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What is OpenText Universal Discovery and Universal CMDB?

OpenText Universal Discovery and Universal CMDB provide advanced infrastructure discovery, relationship mapping, and classification. Their integration with multiple data sources supports comprehensive service management, enabling businesses to leverage a robust ITIL framework efficiently.

Get the OpenText Universal Discovery and Universal CMDB Buyer's Guide and find out what your peers are saying about OpenText Universal Discovery and Universal CMDB, Device42, ServiceNow CMDB and more!
OpenText Universal Discovery and Universal CMDB is the #4 ranked solution in top Configuration Management Databases. PeerSpot users give OpenText Universal Discovery and Universal CMDB an average rating of 8.4 out of 10. OpenText Universal Discovery and Universal CMDB is most commonly compared to Device42: OpenText Universal Discovery and Universal CMDB vs Device42. OpenText Universal Discovery and Universal CMDB is popular among the small business segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a outsourcing company, accounting for 9% of all views.
Buyer's Guide
OpenText Universal Discovery and Universal CMDB
April 2026
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Helped 892,611 peers since 2012

Featured OpenText Universal Discovery and Universal CMDB reviews

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OpenText Universal Discovery and Universal CMDB mindshare

As of May 2026, the mindshare of OpenText Universal Discovery and Universal CMDB in the Configuration Management Databases category stands at 8.6%, down from 11.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Configuration Management Databases Mindshare Distribution
ProductMindshare (%)
OpenText Universal Discovery and Universal CMDB8.6%
Device4226.8%
ServiceNow CMDB22.8%
Other41.8%
Configuration Management Databases

PeerResearch reports based on OpenText Universal Discovery and Universal CMDB reviews

TypeTitleDate
CategoryConfiguration Management DatabasesMay 2, 2026Download
ProductReviews, tips, and advice from real usersMay 2, 2026Download
ComparisonOpenText Universal Discovery and Universal CMDB vs ServiceNow CMDBMay 2, 2026Download
ComparisonOpenText Universal Discovery and Universal CMDB vs Device42May 2, 2026Download
ComparisonOpenText Universal Discovery and Universal CMDB vs Qualys VMDRMay 2, 2026Download
Suggested products
TitleRatingMindshareRecommending
Device424.226.8%100%34 interviewsAdd to research
ServiceNow CMDB4.322.8%100%34 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

  • "The most valuable feature of this solution is the discovery, knowing what assets are on the network and the configuration of items for it."
  • "UCMDB is one of best discovery softwares available in the market; it can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
  • "Micro Focus UCMDB is built for stability and is the only solution which can support up to 60 million CIs."

Room for Improvement

  • "The implementation could be simplified. It is very complex and should be for a mature organization."
  • "Improve the GUI and documentation."
  • "Mobile/iPad Apps version of the UCMDB Browser would be a step ahead, which should have features, like viewing CI information, ownership, etc."

Pricing

  • "Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."
  • "It is competitive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText Universal Discovery and Universal CMDB Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business1
Large Enterprise8
By reviewers
By visitors reading reviews
Company SizeCount
Small Business42
Midsize Enterprise19
Large Enterprise31
By visitors reading reviews

Top industries

By visitors reading reviews
Outsourcing Company
9%
Computer Software Company
8%
Manufacturing Company
8%
Energy/Utilities Company
8%
Financial Services Firm
8%
Marketing Services Firm
5%
Government
5%
Healthcare Company
5%
Performing Arts
5%
Construction Company
5%
Comms Service Provider
4%
Non Profit
3%
University
3%
Museum Or Institution
3%
Hospitality Company
2%
Insurance Company
2%
Educational Organization
2%
Pharma/Biotech Company
2%
Retailer
2%
Wholesaler/Distributor
2%
Aerospace/Defense Firm
1%
Media Company
1%
Logistics Company
1%
Real Estate/Law Firm
1%
Consumer Goods Company
1%
Transportation Company
1%

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Learn more about OpenText Universal Discovery and Universal CMDB

Organizations utilize OpenText Universal Discovery and Universal CMDB for centralized IT asset and service management. Its automated service modeling enables dynamic business service creation, while a robust data model aids IT operations. Integration with ServiceNow and Micro Focus applications streamlines processes like event management and SLA tracking. Despite deployment complexities and a steep learning curve, features like enrichment rules and CI type management enhance adaptability. Users note areas for improvement such as reporting, integration simplicity, and documentation clarity.

What are the key features of OpenText Universal Discovery and Universal CMDB?
  • Infrastructure Discovery: Automatically discovers assets and their configurations.
  • Relationship Mapping: Visualizes interdependencies between configuration items.
  • Automated Service Modeling: Facilitates dynamic business service creation.
  • Data Reconciliation: Ensures data accuracy across the IT ecosystem.
  • Enrichment Rules: Enhances flexibility through adaptive policies.
  • CI Type Management: Allows detailed configuration item classifications.
What benefits should users look for in reviews?
  • Accurate Insights: Precision in asset and service data management.
  • Comprehensive Integration: Seamless integration with existing IT tools and processes.
  • Improved ITIL Support: Facilitates ITIL-based incident and change management.
  • User-Friendly Interface: Simplifies interaction with the system.
  • Flexibility & Adaptability: Customizable features to suit specific IT requirements.

In various industries, OpenText Universal Discovery and Universal CMDB offer centralized management of IT services and infrastructure. Finance and healthcare sectors utilize these for topology mapping and dependency modeling, enhancing operational efficiency and regulatory compliance. By maintaining a detailed repository of configuration items, businesses gain strategic insights into their IT environments, optimizing asset lifecycles and service delivery.

OpenText Universal Discovery and Universal CMDB was previously known as Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB.

OpenText Universal Discovery and Universal CMDB customers

China Merchants Bank, NNIT, Alfa-Bank, Sprint

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Product Categories

Product Categories
Configuration Management Databases

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OpenText Universal Discovery and Universal CMDB Reviews Summary
Author infoRatingReview Summary
Technical Engineer at Hitachi Systems, Ltd.5.0Initially, we managed assets manually with Excel but switched to OpenText for automated asset management, appreciating its auto-discovery feature. However, improvements in server discovery are needed for seamless adaptation to a changing environment. Overall ROI is moderate.
Cloud Migration & Imp Senior Analyst at Accenture3.5I primarily use OpenText Universal Discovery and CMDB for network and server discovery with agent-based integration. The solution is secure and easy to set up, though the UI needs improvement for faster page loading and better user experience.
ITSM Consultant at Softela4.0I use OpenText Universal Discovery and Universal CMDB to identify IT assets and ensure alignment with our plans. Its accuracy and data integration are valuable, though it can be complex. I chose it over Maximo and ServiceNow due to regional presence and cost.
Network Operations at a government with 10,001+ employees3.5We value Universal CMDB's discovery, but its implementation is complex and challenging, especially with integration across diverse environments. It requires significant organizational maturity and external help for success.
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees5.0I find Micro Focus UCMDB excellent for centralizing IT information, enabling automated service modeling, and ensuring license compliance. Its stability and scalability are impressive, offering significant ROI by saving costs and managing changes effectively.
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees4.5I find UCMDB to be excellent discovery software, discovering almost everything and mapping relationships with ease, scaling well. Its Automated Service Modeling is very valuable. My only suggestion for improvement is the GUI and documentation.
Service Management Consultant with 10,001+ employees4.0I use it as a central repository for CMS data from various sources, making it our single source of truth. It centralized our previously scattered data feeds, though I believe the UI could be improved.
Itsm Manager at a tech services company with 1,001-5,000 employees4.0I value this governance-oriented tool for its strong data model and ITIL process support, which improves data quality. My key concerns are the need for better reporting and integrations, a steep learning curve, and inconsistent first-level support.