OpenText Solutions Business Manager is a comprehensive platform designed to improve business processes through advanced workflow automation and BPM capabilities, ensuring enhanced operational efficiency for enterprises.
| Product | Mindshare (%) |
|---|---|
| OpenText Solutions Business Manager | 7.1% |
| Endevor | 13.5% |
| IBM Rational ClearCase | 11.0% |
| Other | 68.4% |
Designed with the needs of businesses in mind, OpenText Solutions Business Manager offers a robust set of tools for managing and optimizing workflows. It enables users to automate repetitive tasks, streamline processes, and track performance in real-time. Its flexible architecture supports seamless integration with existing enterprise systems, making it an ideal choice for organizations aiming to enhance their operational performance without overhauling their current infrastructure. With user-friendly features and extensive customization options, it provides businesses with the ability to tailor processes to meet specific operational requirements.
What are the key features of OpenText Solutions Business Manager?OpenText Solutions Business Manager is implemented across numerous industries, including finance, healthcare, and manufacturing, where it is utilized to optimize regulatory compliance processes, streamline financial operations, and enhance patient data management respectively. Its ability to tailor solutions to industry-specific challenges makes it a valuable asset for companies looking to improve process efficiency and drive competitive advantage.
OpenText Solutions Business Manager was previously known as Micro Focus Solutions Business Manager, Serena Solutions Business Manager, TeamTrack.
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
| Author info | Rating | Review Summary |
|---|---|---|
| Works at a tech company with 51-200 employees | 5.0 | I've used this versatile "Swiss Army knife" solution for 10 years. It has excellent support, easy deployment, and provides significant ROI by saving time. The UI is just "OK," but it's a superior alternative to others. |
| Independant IT Consultant at a financial services firm with 501-1,000 employees | 4.5 | I find this solution excellent for business process automation, enabling quick app creation and improving departmental transparency. Setup was easy, and I've experienced no issues. While support is great, more database options would be beneficial. |
| Project Manager at a financial services firm with 10,001+ employees | 2.5 | I appreciate the solution's centralized estimate visibility and improved scope tracking. However, I find its user interface and linking capabilities need improvement, as Jira offers more flexibility with custom links and personalized dashboards. |
| VP of Operations at a financial services firm with 501-1,000 employees | 4.0 | I find this tool valuable for automating workflow in provisioning IS services, though I believe its response time could be improved. |
It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process.
We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government processes which were very customized.
We have been using this solution for 10 years.
We have deployed it in multiple locations without difficulty.
There were no stability issues at all.
It will scale as large as you need it to go.
Customer service is excellent.
Technical Support:Technical support is excellent.
We evaluated Rational ClearCase and Remedy. Both are a nightmare to customize and support, and are very expensive to own.
The initial setup was very easy.
The vendor team was essential in getting us moving quickly.
There was a significant ROI. The development of weekly metrics from Excel spreadsheets, Lotus Notes database, Access databases, and some Word documents was a two to three day affair. Now, this process takes seconds.
Be sure you understand what your users need to do. Full seat licenses are not cheap and are a waste for people who are only going to view data and do limited data entry.
The solution provides business process automatization. The Composer is absolutely a magical tool. It allows you to get a fully functional app based on your process sketch, in couple of hours, without knowing BPMN notation.
Typically SBM is used by IT departments. We got transparency over the DevOps, after implementing ITSM and ALM processes on the MB platform.
We get automation in the Project office, including interaction with Accounting. This was incredible in terms of how fast we got a workable solution that reduced our losses on the interactions between departments.
From technical point of view, it would be better to support more than just MS SQL and Oracle DB.
We have been using this solution for 10 years.
I did not encounter any issues with deployment.
I did not encounter any issues with stability.
I did not encounter any issues with scalability.
Customer service is quite good.
Technical Support:Technical support is excellent.
The installation and configuration were pretty easy.
The initial steps (installation/configuration) were done by a vendor team. They also implemented a couple of processes in IT and they had excellent skills. Later on, most tasks were covered by our IT department, and even the business staff uses the tool from time to time.
Basic licenses are not tied into processes. We got a big profit with implementing a custom ITSM solution instead of buying Serena's additional licenses (SSM).
Estimates from all teams are visible in one general ticket (PFC). I can see the complete estimates for my request in one view.
Tracking of business requirements and project scope during the execution phase.
User interface and links between tickets. For me, Jira is the ideal tool. I am evaluating SBM, from this perspective.
In Jira, there are more types of links between tickets, you can create your own type of relation, and then you can filter by this relation.
In Jira, you can change your personal space/account to see only the things you are interested in, for example, dashboards and screens.
I am not the sales representative of Atlassian. I am only an experienced user.
We have been using the solution for a year.
I am not aware of any stability issues.
I am not aware of any scalability issues.
I have no experience with technical support.
I don´t know why my company chose this product.
I was not involved in the initial setup of the product.
The decision about this solution was made before I came to the company. I am not aware of any other evaluated solutions.
Allows us to automate work flows to provision IS services.
Response time could improve.
