Newgen OmniFlow Reviews

Name: Newgen OmniFlow
Brand: Newgen
Rating: 3.9 (8 reviews)

3.9 out of 5

8 reviews
100% willing to recommend

928 followers

What is Newgen OmniFlow?

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

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Newgen OmniFlow is the #36 ranked solution in BPM Software. PeerSpot users give Newgen OmniFlow an average rating of 7.8 out of 10. Newgen OmniFlow is most commonly compared to Camunda: Newgen OmniFlow vs Camunda. Newgen OmniFlow is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 23% of all views.

Helped 857,028 peers since 2012

Featured Newgen OmniFlow reviews

Chhavi Datta

Senior Manager at Infoedge India Ltd.,

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

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reviewer1224837

Enterprise Architect at a retailer with 10,001+ employees

There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful.

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reviewer1261728

Associate at a tech vendor with 1,001-5,000 employees

There are a lot of features in BPM products. We have evaluated those features from OmniFlow iBPS and appreciate their intelligent business process management where we can design the forms as complex forms or make our own versions to fix what's wrong. We have incorporated the bootstrap technologies into our product. OmniFlow was previously based on Java fees for designing the forms and now it's independent of Java for their product. It is plug and play now. Previously, we had to do a lot of customization if we needed to implement a solution for the business and it would take around three to four months or a year for a banking process. It took at least six to seven months to implement and roll out into production. Now, the scenario has completely changed - it's just plug and play. We have a lot of accelerators so we can do two to three months to roll out into production.

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Newgen OmniFlow mindshare

As of June 2025, the mindshare of Newgen OmniFlow in the Business Process Management (BPM) category stands at 0.7%, down from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerResearch reports based on Newgen OmniFlow reviews

Type	Title	Date
Category	Business Process Management (BPM)	Jun 16, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 16, 2025	Download
Comparison	Newgen OmniFlow vs Camunda	Jun 16, 2025	Download
Comparison	Newgen OmniFlow vs Automation Anywhere	Jun 16, 2025	Download
Comparison	Newgen OmniFlow vs Apache Airflow	Jun 16, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	20.5%	89%	77 interviews Add to research
Appian	4.2	5.9%	95%	63 interviews Add to research

Valuable Features

Newgen OmniFlow's valuable features include its flexibility and fluidic UI allowing customization for user-specific needs. It offers social media integration, Omnicon for document data capture, and robust workflows. Its intelligent business process management enables complex form design using low-code tools. Integration capabilities are excellent with ready APIs, enhancing cross-system connectivity. Transition from Java to a plug-and-play model reduces implementation time, providing a user-friendly interface and accelerators for quick rollouts.

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

Room for Improvement

Newgen OmniFlow requires improved agility and expanded team sizes. Enhancements in the user interface, flexibility, social skills, and compatibility with browsers like Chrome are necessary. There are frequent crashes and difficulties with customization. A drag-and-drop feature and built-in IT troubleshooting support would be beneficial. Better integration with external data sources, automated analytics, reporting, dashboard capabilities, and an enhanced partner ecosystem are needed. There is a demand for robust out-of-the-box integration modules.

"Improvement is needed in supporting the partner ecosystem."
"I would like to see more automated analytics built into the solution."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

Pricing

Newgen OmniFlow has pricing that varies based on several factors such as the number of concurrent users and servers. Licensing for enterprise solutions is fixed, with costs negotiated based on server numbers. Users find the on-premise solution affordable and the cloud solution more expensive. Though generally considered cost-effective and reasonable, some users note variability in pricing and suggest standardization. Annual maintenance contracts are also available.

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"The price of Newgen OmniFlow is priced reasonably."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

Popular Use Cases

Newgen OmniFlow is used for customer onboarding, finance, assets, and banking. It facilitates workflows such as loan origination and customer service in corporate banking. Deployed on-premises and in cloud environments, users leverage it for process automation and efficiency improvement. It supports diverse roles from finance to HR with an agile deployment and integration. Teams opt for Newgen or RPA based on the project's business requirements and analysis.

Service and Support

Customers report mixed satisfaction with Newgen OmniFlow's customer service. Some praise the 24/7 availability and the effort made by support teams. However, several users find challenges with time differences and language barriers. While technical support is often responsive for less complex issues, complicated problems may experience delays. A few clients mention inadequate response times and a lack of expertise, pointing out the necessity of an Annual Technical Support subscription to ensure full access to services.

Deployment

Many found Newgen OmniFlow's initial setup straightforward and easy, while others experienced complexity due to factors like concurrent users and team size. Some expanded server capacity over time. Teams often require developers and support to manage processes and handle shift work. When familiar, users report a smoother setup experience.

Scalability

Scalability of Newgen OmniFlow receives mixed opinions. Some praise its ability to handle concurrent users effectively, while others highlight difficulties with in-house enhancements, requiring external help. It scales well with infrastructure and logical limitations. Some users believe it deserves high marks when it comes to licensing costs, while others give it low marks for lack of in-house adaptability.

Stability

Newgen OmniFlow is generally stable, but requires ongoing monitoring of infrastructure and stats due to potential instability caused by smaller programs. Stability has improved, but issues can still occur. Many find it stable, though they rate it seven out of ten due to security aspects needing enhancement. It is considered a critical application after core banking within organizations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Newgen OmniFlow Buyer's Guide for additional reliable information.