Service and Support
MOVEit's customer service and support are generally well-regarded for their quick response and expertise. Accounts are necessary to access support. Many users highlight the team's knowledge and helpfulness, rating their experience highly. Some users note slow response times or frustration, but others appreciate the effective communication and solution handling. MOVEit support often resolves issues efficiently, although some organizations rely on GitHub for problem resolution, showing varied levels of interaction with the support team.
Deployment
MOVEit's initial setup is generally straightforward and simple, though complexity varies depending on usage. Those familiar with technical details find it user-friendly, with some able to deploy quickly and without much difficulty. Challenges can arise with non-technical staff and integration with systems like SQL Server or ROS. Setup duration differs but can be as short as 20 minutes to a few hours for more intricate deployments. Maintenance needs are minimal once configured.
Scalability
MOVEit demonstrates scalability, handling increased users and job loads efficiently. Organizations expand usage without significant hardware changes, though extra storage is occasionally needed. Both internal and external users appreciate its performance and capacity, with many leveraging it for various projects. It's adaptable, easily scaling to accommodate growing data transfer demands, avoiding limitations unless network constraints occur. While different teams manage infrastructure and user accounts, MOVEit seamlessly handles increasing tasks and users across diverse environments.
Stability
MOVEit is generally stable and reliable, though some experience occasional connection issues, unexpected reboots, or stability concerns during updates. Most report it functions well, though system-wide lockouts can occur due to incorrect password attempts. Some encounter challenges during version upgrades, leading to temporary job failures. Once updates stabilize, improvements in performance and access speed are noted. Despite malware attacks, downtime appears rare. Users appreciate its stability compared to other ROS packages.