Service and Support
Microsoft's technical support is both praised and critiqued. Many mention quick response times through online tickets, while direct phone contact is challenging. Ratings vary from excellent to poor, with emphasis on responsiveness and efficiency needing improvement. Some users find support satisfactory for integration and ongoing assistance, while others cite slow resolutions and unresponsive experiences, giving ratings as low as one out of ten. Users note a lack of personal connection with support teams.
Deployment
Users find Microsoft Defender for Business's initial setup generally straightforward and easy, with some configuring required. While most installations occur quickly and efficiently, some users mention complexity in configuring log analytics and integration. Those familiar with Microsoft's ecosystem adapt easily, though others find it requires expertise or documentation. The setup can be managed by a small team, with deployment varying depending on the organization's structure, ranging from hours to a couple of weeks.
Scalability
Microsoft Defender for Business is praised for its scalability, driven by cloud capabilities. Organizations report varied scalability levels, often rating it highly. It supports diverse users across sectors like IT, government, and education, handling thousands of endpoints. The deployment process can be complex depending on the user's needs, but its cloud nature enhances performance. Multiple user experiences highlight its capacity to serve different business sizes, showcasing its versatility in managing user demands efficiently.
Stability
Users find Microsoft Defender for Business generally stable and reliable, with ratings mostly between seven and ten out of ten. No significant bugs or crashes have been reported, and its cloud-native nature in Azure contributes to stability. However, some mention issues related to system complexity and occasional errors that need complete system formatting. Despite these, the majority appreciate the stability, though a few rate it as low as three out of ten.