Service and Support
Customers report excellent customer service and support from Juniper, often praising the responsiveness and effectiveness. Even those who have not contacted the service directly express satisfaction, attributing quick responses and strong support to the combination of Juniper and local channel partners. Users rate the service highly, highlighting the use of Marvis for support and mentioning its efficiency. Overall, user feedback indicates a high level of satisfaction with the Juniper support team.
Deployment
Juniper Contrail SD-WAN's initial setup generally appears easy and quick, though timing can vary with project scope. Some find it straightforward, comparing it similarly to competitors, while others prefer alternatives like Fortinet for ease of deployment. Challenges seem more common in on-premises setups. Although users guide both cloud and on-premises deployments, on-premises can be complex, especially the hub setup. Users upgrading firmware faced issues with PoC equipment initially but found it easy post-upgrade.
Scalability
Juniper Contrail SD-WAN is highly scalable, suitable for enterprises, accommodating significant growth. It handles large deployments efficiently, surpassing other tools with its design for service providers. While offering strong scalability through hardware and software options, challenges remain with security features compared to competitors, and development in this area might have stalled. Despite this, its capacity for scaling is praised, especially for enterprise use, though some gaps in advanced features are noted.
Stability
Juniper is described as very stable with some users reporting that they have used it for years without resetting, unlike Cisco. Although some have only used Juniper Contrail SD-WAN for a short period and cannot fully vouch for its reliability, they still rate its stability highly. Others experienced failures with other platforms like Meraki after years, prompting replacement due to end-of-life, but noted this isn't the case with Juniper Contrail SD-WAN so far.
