What is our primary use case?
We are using Bitdefender GravityZone Elite to protect all our endpoints, such as virtual machines, desktop systems, and servers. We have physical and virtual environments.
How has it helped my organization?
The solution has made my organization more secure from cyber threats.
What is most valuable?
Bitdefender GravityZone Elite is efficient and lightweight. We have to do security audits every year and we saw how secure Bitdefender GravityZone Elite was, even the plan testers had difficulties taking control of a computer when it was protected. The solution was always rejecting the attacks of the test hackers, it has very good protection.
Overall the solution is easy to manage which is very important. The web console is simple to understand and you do not need to install it on a Windows Server to access the console. It can be done through a web interface. Additionally, it has enhanced detection and the response integrated into it.
Bitdefender GravityZone Elite is always adding features without requesting more money from the end-users.
What needs improvement?
Bitdefender GravityZone Elite could improve by having a patch management function to become part of the solution. For now, it's a separate module subscription. For example, in my company, all the endpoints are sending the information about network attacks and detected malware, to the GravityZone console, and from the console, you can send all these alerts, to another solution, such as Syslog. This is a very important point for us because, this architecture, is similar to having hundreds of threat sensors in the company. The endpoint is a threat sensor and this is very important. From a security perspective, I'm not expecting anything more. However, I'm expecting patch management to become part of GravityZone, and not a separate subscription. This would be a large benefit to us.
For how long have I used the solution?
I have been using Bitdefender GravityZone Elite for approximately seven years.
What do I think about the stability of the solution?
Bitdefender GravityZone Elite is reliable.
The stability of the solution is very important for us. The system is not an application that is loaded on the startup on Windows that can have the possibility of having zero-day vulnerabilities. The solution is based on the Ubuntu OS which is more secure and is not vulnerable to viruses. For example, a Windows server application could be shut down by a virus. With Bitdefender GravityZone Elite, it is not the case. It's very stable and it's based on hardened OS with a web console, that is easy to manage.
When comparing Bitdefender GravityZone Elite to the version of Symantec that I was using, in Symantec when you have to activate or disable a module or disable a module, you have to generate a new installation package. However, in Bitdefender GravityZone Elite you have one single installation package and then you can enable or disable modules from the web console. Enabling and disabling modules happens immediately, in real-time, because the endpoint, console, and server are always communicating. When you change a policy, it's applied in real-time. When you enable or disable the module, it's applied in real-time. You have visibility on the console of everything that is happening.
When the Bitdefender GravityZone Elite endpoint detects a malware, I have in the console a timeline that tells me what happened exactly, similar to forensic analysis. It provides me with information, such as what the malware or suspected malware does.
You have a reporting and an incident server. In the incident server, you have all the detected threats, and with one click on any of the potential threats, you will receive a timeline of what happened. All the information is displayed in a detailed way with text and graphs. The solution does an investigation of all of the processes it did to be detected the malware. For example, the malware had tried to change the registry entry or it tried to launch a subprocess. You have a cyber logistics expert inside the console.
What do I think about the scalability of the solution?
I have found Bitdefender GravityZone Elite to be scalable.
We have thousands of users using this solution in my organization. We will increase usage of this solution when we increase the number of computer systems we have.
How are customer service and support?
The technical support of Bitdefender GravityZone Elite is excellent.
We are a French-speaking country, we have contact with the French branch of BitDefender. The technical support and their technical team are exceptional.
When there are small issues, we always interact with their team by email, but if there is a larger issue, then we work with them more closely where they take control remotely of the console. I have never had an issue with their service. They respond rapidly to the tickets efficiently, and we are using the solution for seven years because of the technical support and stability of the product.
Which solution did I use previously and why did I switch?
We have used many other solutions, such as Symantec and Kaspersky.
While using Symantec, it renders the computer nearly unusable when you are using it. It's very heavy on the system resources. Bitdefender GravityZone Elite is lightweight on resources.
How was the initial setup?
The initial setup of Bitdefender GravityZone Elite can be done in half a day, or in two hours. however, it depends on your internet connection speeds because when you install it, it does a lot of updates. If you have a node image for a new installation then the installation can be really fast.
I have implemented Bitdefender GravityZone Elite many times because we had some server crashes, I changed the solution on other servers. There is another function of Bitdefender GravityZone Elite that if you have to move it to another server, because of some issue, you can do a backup of its configuration and then restore it on the new server, it can be very simple. You don't need to lose anything the solution is very good.
What about the implementation team?
I'm responsible for managing the endpoint security here in my company.
The solution is very easy to manage, I do all the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
We have to purchase licenses for the use of Bitdefender GravityZone Elite. We started out with approximately 150 licenses and now we have over 1,000. You can purchase licenses annually or every three years.
Which other solutions did I evaluate?
I have evaluated many other solutions to determine Bitdefender GravityZone Elite is the best.
What other advice do I have?
I only recommend this solution to others, it is a wonderful solution.
I rate Bitdefender GravityZone Elite a ten out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: I am a real user, and this review is based on my own experience and opinions.