What is our primary use case?
Dell PowerEdge T-Series is definitely suitable for office use cases. I had one client who couldn't afford the rack series or the R-series, so he was asking about
Dell PowerEdge T-Series and how it would work. He needed two sockets and we recommended that if he wanted to go larger, he could get Dell PowerEdge T-Series server with two sockets, but we would recommend the rack instead. We would definitely recommend the rack because if you don't have a data center and you need just one computer for a very specific use case, maybe some advertisement using a bit of AI, definitely go for Dell PowerEdge T-Series. But other than that, the rack servers have more use cases than Dell PowerEdge T-Series because they have more power under the hood.
I have been using this solution for around a year so far.
The form factor is a key differentiator. Dell PowerEdge T-Series are technically computers similar to the ones we use daily. They are tower computers, the ones we used to put on the desk. If the customer doesn't have a data center, or they don't have a rack, or they have limited space, they definitely need Dell PowerEdge T-Series. First of all, the form factor is important. Second of all is the price. Usually Dell PowerEdge T-Series is cheaper than the R-series because it is upgradable, but you need to pre-configure it first. The PowerEdge R-series has more PCIe, it has more stock, it has more availability in the market, more spare parts. With Dell PowerEdge T-Series, most customers just buy it and never upgrade it. But when it comes to the R-series, they later upgrade RAM and upgrade many other components. Usually Dell PowerEdge T-Series has less computational power than the R-series. Depending on which one you buy, you would have limited upgradability. Overall, it really depends.
I would recommend the R-series.
What is most valuable?
The valuable features are significant. Under the hood, because we are currently a Dell Platinum partner, we would advise customers in buying Dell technologies because at the end of the day, this is our bread and butter. Usually under the hood, it is all the same. What is different is the Dell software, the lifecycle management, the things that Dell offers, which are for example, the integrated Dell
Remote Access Controller and some Dell proprietary hardware. These are what make the difference. Other than that, it is all the same. If the customer wants to go with HP, wants to go with Lenovo, wants to go with other-based servers, and they are only looking at the price, then they might think Dell is more expensive than others. But what we usually tell our customers here in Saudi is that the ProSupport that Dell provides is top-notch. In case you need anything, Dell directly can support because they have warehouses here and they have a lot of spare parts. While other vendors do not, especially here in the region. This is one of the points that we raise with the customer. But at the end of the day, if they want a specific server or they want a specific vendor and they want this vendor, then under the hood, we tell them it is kind of the same, but of course with Dell, you get more software, more support, and additional benefits.
Servers in general have definitely changed the way things are. Almost all the clients I have worked with definitely have PowerEdge servers which are used to house their VMs and which are used for their computation power. PowerEdge servers themselves have different types. Some are made for storage and have more storage capacity, some have better compute. It depends what the end user needs, and once we position that server for them, it will definitely help their business grow.
When you talk about AI, you are definitely talking about GPUs. NVIDIA is the one who is selling the AI. A lot of AI servers that are coming with Dell have seamless software integration. Most of the time we do not have to upgrade any drivers, the switches that come with the PowerEdge servers, which are NVIDIA-based switches, they run flawlessly. Even the NVIDIA data link, if I am not mistaken, between the GPUs themselves works flawlessly through the design. It is designed from the ground up to be an AI server. The competition, including HP, has HPC, high performance compute servers. But what I am seeing in the market is that a lot of the time they are going towards Dell technologies. Dell has a campaign here where if you buy AI servers, they might give you a resident engineer to train your team on the AI servers and they would give you support more time than others. They are trying to differentiate themselves from the competition by showing the customer that if you buy their servers, they will give you more support, more time, and more hands-on experience. They will train your engineer and they will give you a resident engineer for a time being. This is a selling point that they are using.
What needs improvement?
For Dell PowerEdge T-Series, definitely provide more options. They definitely need to do something about the shortage. I know it is global and they, at the end of the day, buy their CPU, GPU, and RAM from different vendors, but there should be a fix for all the shortages that are happening because the prices are growing exponentially. Some of the things from last year to this year have gone up by 100%, 150%. You are talking about if a server cost around $100,000, now it costs around $200,000, $250,000. Definitely the client will look and ask why they need to put this investment. Dell gave an overview to people and to the clients through official emails that they have shortages. So if you need anything, do some forecasting. But here in the market, a lot of forecasting did not take place. The geopolitical issue that happened between the Gulf and Iran definitely affected the pricing. As vendors, either they should have more stock here or they should find another solution. It is not just about Dell PowerEdge T-Series or about the PowerEdge server, it is across the board. The whole portfolio is having shortages now.
More functionality is needed. The software needs to be upgraded with the current generation. The user interface should be redefined a bit and made better and more intuitive. They should give more options when it comes to Dell PowerEdge T-Series, maybe better cooling which would make us have more performance. We can upgrade the CPU and later on the GPU. It has more functionality. I should not be locked in to specific types of GPUs or CPUs. I can use whatever I want, the same on the PowerEdge servers.
What do I think about the stability of the solution?
In R-series functionality, it is not really a Dell thing, but the hypervisor, because we usually run PowerEdge as a bare metal, and you get a lot of things out of it. Usually the servers do not fail much. We have had the servers running for years now and they have never failed.
How are customer service and support?
Technical support receives 8 out of 10. It depends on the client, actually. If they bought ProSupport Plus, the support is almost immediate. Usually if the client bought ProSupport, the normal support, it is not immediate. Sometimes we had one customer who had to wait two days to receive actual support even though Dell replied on the email, but their issue was kept there for two days. Depending on the type of activity, the support might accept or might reject. If it is a software update activity and the customer does not have ProSupport Plus, Dell will simply say it is not up to them. They direct you to align with another team and you have to pay for an upgrade for a software upgrade on the system. I guess 8 out of 10 is fair because it depends on the level of support, but it should be even for customers who did not buy the highest tier of support. They should still receive their fair share. It should not be bound only by money. But again, we run in a different world.
Which solution did I use previously and why did I switch?
Before Dell technologies, I was mainly working within the financial sector and especially in the banking sector. My knowledge is mainly in software and hardware. I have been in the hardware industry for maybe two to two and a half years now.
Which other solutions did I evaluate?
Purchasing is through distributors here. In Saudi, we should buy from distributors. We cannot buy directly from the vendor unless we are a Titanium X Partner. Our partnership does not allow us to buy directly.
What other advice do I have?
Energy consumption is something that is not really looked at here in most of the clients that I have worked with because here energy is more abundant than other places. For example, in Europe, energy is taken more seriously than in the region here. People should be more knowledgeable about the energy consumption here. Unfortunately, I am not too knowledgeable. Usually what we do is that we do some calculation on the power and usually get some uninterruptible power supplies or UPS that would handle this. Usually, since we do not work in designing data centers, we do not go and understand how much power withdrawal is happening throughout the whole data center.
We are losing so many deals because of the pricing.
My overall review rating for this solution is 7 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other