CrowdStrike Observability's standout features include effective log aggregation, data correlation, cloud vision, attack surface vision for network analysis, data centralization, and strong predictive analytics. Users appreciate its minimal resource impact, impressive intelligence database, and intelligent alerting system that enhances operations. Despite its cost and data retention challenges, they prefer it for enhanced protection and resource optimization, valuing its global visibility and minimal manual intervention needs.
- "In the logs and the trajectory, it shows detailed information about where the source of infection comes from, how it travels, and how to reach there."
- "CrowdStrike Observability offers strong predictive analytics capabilities, and the intelligent alerting system helps minimize noise and optimize IT resources effectively."
- "I find the most effective feature of CrowdStrike Observability to be its cloud vision and attack surface vision, which enhance network traffic analysis."
CrowdStrike Observability could enhance integration with Huawei, extend the backup duration without additional costs, and simplify module functionalities. Users find the complexity of multiple modules challenging to comprehend and integrate. Customer service needs quicker responses and efficient issue resolution. Despite performing well technically with advanced log management and distributed tracing features, there are delays in addressing customer issues.
- "The pricing is very high and small companies cannot afford it. They should reduce the price because the backend infrastructure is the same."
- "Technical support received a rating of 4 out of 10."
- "The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM regions such as Peru and Colombia require local language support, which is not currently provided."
