CrowdStrike Observability's standout features include effective log aggregation, data correlation, cloud vision, attack surface vision for network analysis, data centralization, and strong predictive analytics. Users appreciate its minimal resource impact, impressive intelligence database, and intelligent alerting system that enhances operations. Despite its cost and data retention challenges, they prefer it for enhanced protection and resource optimization, valuing its global visibility and minimal manual intervention needs.
- "CrowdStrike Observability offers strong predictive analytics capabilities, and the intelligent alerting system helps minimize noise and optimize IT resources effectively."
- "I find the most effective feature of CrowdStrike Observability to be its cloud vision and attack surface vision, which enhance network traffic analysis."
- "The intelligence database provided by CrowdStrike is very impressive."
CrowdStrike Observability could enhance integration with Huawei, extend the backup duration without additional costs, and simplify module functionalities. Users find the complexity of multiple modules challenging to comprehend and integrate. Customer service needs quicker responses and efficient issue resolution. Despite performing well technically with advanced log management and distributed tracing features, there are delays in addressing customer issues.
- "Technical support received a rating of 4 out of 10."
- "The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM regions such as Peru and Colombia require local language support, which is not currently provided."
- "For reporting or log management, having a longer duration for backup without needing to purchase a paid subscription would be beneficial. Currently, there is a default ninety-day backup period."
