Atera's most valuable features include PowerShell command capabilities, remote access via Splashtop, automated patch management, intuitive interface, and Shared Script Library. Its cross-platform compatibility, IT automation, and monitoring enhance efficiency. Users appreciate the seamless integration with third-party tools, remote troubleshooting, and robust automation for updates, alerts, and ticketing. The system's visual tools, user management, and real-time alerts improve client communication and issue resolution, while the interface’s simplicity and ease of use are highly favored.
- "The most valuable features of this solution are automatic batch matching and unattended support access."
- "Pricing is definitely my favorite part of it."
- "All of the features of Atera are valuable because they allow the customers to achieve their goals; it is easy to use, has good collaboration, and has zero maintenance."
Atera users express a desire for improved identity access management and better chat solutions without computer dependency. Integrating with various North American resellers is suggested for easier MSP use. They want more robust mobile features, enhanced device management including iOS and Chromebooks, and integration of network and cloud services. Customization for billing layouts, automation, and technician roles is demanded. There is also interest in more intuitive reporting, task systems for recurring tasks, and the addition of telephone support.
- "I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
- "Customization could be improved."
- "The solution is scalable. However, in the past, we did have some issues."
