Kapture CRM Reviews

Name: Kapture CRM
Brand: Kapture CRM
Rating: 5.0 (1 reviews)

Vendor: Kapture CRM

5.0 out of 5

1 review
100% willing to recommend

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What is Kapture CRM?

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

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Kapture CRM is the #53 ranked solution in top CRM solutions. PeerSpot users give Kapture CRM an average rating of 10.0 out of 10. Kapture CRM is most commonly compared to Salesforce Sales Cloud: Kapture CRM vs Salesforce Sales Cloud.

Buyer's Guide

CRM

November 2025

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Helped 879,310 peers since 2012

Kapture CRM mindshare

As of December 2025, the mindshare of Kapture CRM in the CRM category stands at 0.6%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Kapture CRM	0.6%
Microsoft Dynamics CRM	2.8%
SAP CRM	2.5%
Other	94.1%

CRM

Key learnings from peers

Valuable Features

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The software sends automated messages for customers' birthdays and anniversaries."