What advice do you have for others considering ServiceNow Discovery?

The feedback process is conducted via call that takes approximately 10 minutes or slightly longer, where we discuss features, what users like about the tool, and what needs to be improved. A CMDB debugging tool for error indication would be a valuable addition to future releases of ServiceNow Discovery. Mr. Hemant Aurora serves as Director of Information Technology at Privax LTD.

I have some experience working with these solutions. I have worked with both BMC and ServiceNow Discovery. I would rate ServiceNow Discovery overall as seven out of ten.

I would rate the overall solution as eight due to issues surrounding template customization and expensive pricing. Overall, I give the solution an eight out of ten.

I rate ServiceNow Discovery a ten out of ten.

Overall, I rate the solution a nine out of ten.

ServiceNow Discovery enables us to efficiently implement and discover all our assets within the organization. It's agility and ability to provide comprehensive information with correct CI relations and ServiceNow Service Catalog offerings. Compared to other solutions, it's easier to comprehend the entire structure. It retrieves accurate information from the CIs within the company, establishing correct relationships with users, owners, and other processes such as incident and change management. It also improves the relationship between the CMDB and all the infrastructure components. There are some specific challenges, such as discovering VIPs or Citrix machines, these issues are manageable. ServiceNow offers integration with third-party products through REST APIs and predefined connectors, facilitating seamless interoperability. Overall, I rate the solution a ten out of ten.

In terms of the tool's integration within our company's IT environment, we often need to integrate with third parties to get clearer information about the CIs precisely. My company has integrated Microsoft Intune and other cloud networks into ServiceNow Discovery, and it really helped our company get relevant information about our CIs. The tool definitely helps our company with asset management and compliance since it provides a deeper insight into the asset management part. Asset management covers not only hardware but also software assets. ServiceNow Discovery is really helpful in gaining more insight into software asset management as well as hardware assets. ServiceNow Discovery is quite helpful to address our company's IT asset management overall. To make IT infrastructure management easier, ServiceNow Discovery offers scheduled management. Presently, you can automate the complete IT infrastructure management process in ServiceNow Discovery without the need for much human intervention, but you need to define your IP ranges so that the tool can scan the whole network and give a result. On top of the aforementioned functionalities, the tool's effective log management provided by ServiceNow really helps our company if we get stuck somewhere. I recommend the product to others since it is a powerful tool and a solution that can be considered as the starting point of the other processes, especially if you want to implement software and hardware asset management effectively. For event management and service mapping, ServiceNow Discovery should be implemented initially. I rate the tool a nine out of ten.

ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management. For our organization, the most beneficial feature is its mapping functionality. With the introduction of service mapping, there has been an automatic transformation in the change management process. This transformation is evident in the increased maturity of service owners and technical teams supporting various areas and applications. Its out-of-the-box capabilities have allowed us to convince teams that utilizing this approach can predict and prevent issues, particularly impending outages. We encountered challenges using the previous solution where the maturity was lower, resulting in system issues and financial losses. The platform's significant benefit lies in automating ITSM processes, including incident, change, problem management, and effective element management. This real-time insight allows for prompt error messaging to impacted applications and services. It enables service owners to visualize and control the infrastructure. I rate it an eight out of ten.

The system is quite robust and encompasses a comprehensive set of features. While the initial setup might pose some challenges, once installed and configured correctly, it proves to be a reliable solution for the long term. I would rate it eight out of ten.

It's pretty good. Again, the licensing is too much, but it's good. It does the job. I would recommend using the solution. It's worth investing some money in it and trying to get the quality data inside the system. Overall, I would rate the solution a nine out of ten.

I would recommend ServiceNow Discovery to others who want to use it. The solution is easy to maintain and integrates very well with ServiceNow CMDB. Overall, I rate ServiceNow Discovery an eight out of ten.

I've had experience with SCCM and Altiris in the past, which were agent-based tools. However, I haven't evaluated or explored ServiceNow Discovery yet. In terms of setup, it seems quite similar to me. The core focus is on managing these aspects effectively. Tenable does a similar job, but it lacks the ability to retrieve information on installed applications and application dependency mapping, which ServiceNow Discovery can provide. I rate the overall solution a seven out of ten.

I would rate ServiceNow Discovery a ten out of ten. You would need to go on training before using the solution.

One needs to be more proactive and try to understand ServiceNow Discovery's process deeply. ServiceNow offers a similar offering for every client, and they have a similar kind of offer if one wants to install it, but every organization has a different process. There is a need for focus to understand an organization's process and stakeholder requirements, and vision. Overall, I rate the solution a nine out of ten.

We used ITSM and portions of ITOM. ITSM is for incident, problem, change, and knowledge management. We also built asset management modules. Specifically, we built that module for all the desktop services I was responsible for. We were building it out to support all of the IT technology assets. We also built a custom security solution within the system. We're also building our compliance and integrating it with our internal HR solution. My goal was to move the organization from a lot of individual solutions for each business unit to one enterprise-level solution that managed issues, problems, and changes across the entire enterprise. We wanted the product from an infrastructure perspective and integrated it with HR and security. We hadn't yet integrated it with the application stacks up to the point that I had left. However, we established enterprise-level dashboards from the executive level down to the front lines to manage tickets related to issues and problems. We wanted to leverage data to analyze the biggest challenges we had and the improvements that we were making. ServiceNow is an incredible tool if managed right. The value of the tool as long as it's utilized properly is incredible. It provides a one-stop shop for a lot of things. We used all the elements of ITSM. We worked through most of the issues, like process changes and stuff like that. We deployed and modified it. The teams I worked with were incredibly responsive. People investing in the product must map their processes and understand their data flows. It's incredibly important. The more the internal policy process and data flows are defined, the better and the easier the deployment is. Overall, I rate the solution a nine out of ten.

I rate ServiceNow Discovery nine out of 10. I've been in other situations where we didn't use Discovery because we leveraged SECAM more. I don't think ServiceNow Discovery is necessary, but it's native, so it does some extra things we couldn't do without it. To get the most out of Discovery, it's crucial to emphasize the planning phase of deployment and understand the network topologies so that you're looking at the right IP ranges and finding what you expect. People are often spinning their wheels because they don't know what they're doing and haven't put in the work before they roll it out. You'll run into problems, and it will be painful for the users.

I rate ServiceNow Discovery eight out of 10. When implementing Discovery, you must first understand your use case and the solution's capabilities before you dive into it. ServiceNow might not be able to do everything you want out of the box, but it's customizable.

The solution does not require a lot of maintenance. Once the setup is done with schedules it operates well. I would advise others to test the solution. I rate ServiceNow Discovery an eight out of ten.

Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

I rate the solution an eight out of ten. The solution is good, but the price could be lower.

My company works with various products. It partners with different platforms to build websites that run governance projects, provide RPA solutions, etc. For example, my company works with ServiceNow, Blue Prism, and Automation Anywhere. ServiceNow is one of the platforms my company uses for internal IT request management, as well as an engine to help with the governance tool my company developed for clients and usage internally that helps with contract management. I'm currently using both ServiceNow Discovery and ServiceNow ITSM. Within my company, twenty to thirty people use ServiceNow Discovery, and each user has a different purpose. Some users use it internally, while some use it for client projects. My rating for ServiceNow Discovery overall is seven out of ten. My company is both a partner and a user of ServiceNow Discovery.

I recommend the solution and rate it an eight out of ten.

I'm an end-user and integrator. We are dealing with the latest version of the solution. We're using both cloud and on-premises deployments. I'd recommend the solution to other users. I would rate the solution an eight out of ten.

I rate this solution an eight out of ten. Regarding advice, I would say don't consider a discovery feature as technology in isolation. Discovery contributes to the configuration goal, which is part of IT service management. It needs to be considered as a whole IT service management, where there is a service management tool, monitoring solutions, and configuration. So if there is an incident, we want to know where the incident occurs and the configuration items. If we monitor and then find something, we want to know what the configuration item is to be able to raise an incident. I would also advise others not to consider Device42 in isolation if you still need to decide on all the different capabilities. For example, if you have service management already in place and are looking to expand towards discovery, then Device42 is okay. In addition, I wouldn't recommend using ServiceNow for service management and Device42 for the discovery part because there is a benefit in having just one platform with one language.

If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs. I'm not wedded to ServiceNow's Discovery tool. You can get the same functionality from other applications like Device42 or SCCM. There are a lot of other options that are very cost-effective that can do exactly the same thing. It's not perfect. I would rate it an eight out of ten. I have definitely seen other tools do a lot more, but they're more focused on other things.

This is something that I would recommend for medium or large companies. I would rate this a seven out of ten.

The data is really good, it's reliable and they keep adding to it. They are using AI with a lot of cases to help build the events, which is good. I would rate ServiceNow a nine out of ten.

We are an implementor. We implement this product for our clients. We are using the latest version of the solution. We use different deployment models - both on-premises and on the cloud. This is one of the best tools for organizations looking for a tool with agentless applications. You do not need to install an agent in any of the CI's. However, if you go for the other solution like SCCM, that is an agent-based solution, where you need to install the agent on all your end-user computers. Therefore, if an organization is looking for an agentless solution, then probably ServiceNow Discovery is a great good option. Users should have a thorough understanding of how CMDB data tables are structured, and they should also know how Discovery works. You should also have an idea whether you would be integrating asset management along with ServiceNow Discovery or not. If you are going with a flat ServiceNow Discovery, then later on, if you want to implement asset management, then it could be quite difficult. Overall, I would rate the solution at a seven out of ten. I would rate it higher, however, they aren't transparent when it comes to the meanings of errors we sometimes get during setup.

I would absolutely recommend ServiceNow Discovery to others. Overall, on a scale from one to ten, I would give this solution a rating of seven.

I would rate ServiceNow an eight out of ten.

We're partners with the solution. I would recommend the solution to other organizations. If you are already using Service Now products, Discover makes for a good complimenting solution. I'd rate the solution nine out of ten.

I would recommend for ServiceNow. It's very good and straightforward. I would rate it a nine out of ten. The dashboard should be more clear so that I can clearly see the errors. It should be a single console. I want it to be categorized by which specific issues everything is facing.

The advantage of ServiceNow is that it's a single system of record which allows you to build other modules on top of it. That's the advantage of ServiceNow, I would rate this product an eight out of 10.

ServiceNow is a fully cloud-based solution, but for the Discovery component, you are going to have a local server to perform discovery in the network. In fact, you need to have one discovery server in each local network area, within the secure zone. I would rate this solution an eight out of ten.