My only expectation from Snow License Manager is regarding the pricing, as I think it isn't competitive and is on the higher side. Since Flexera acquired it, they are likely trying to maintain their price point while reducing competition. However, if they could make their prices comparable to other software asset management tools, apart from ServiceNow, as it is still cheaper than ServiceNow, that would be ideal. I won't call this a complaint; I regard it as an expectation I have.
The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required. The dashboards are not very configurable, and there are not many options available in them. The dashboards could have plenty more features on what to actually display and how to display them.
Self Employed at a tech services company with 11-50 employees
Real User
Mar 9, 2023
I wouldn't say the capacity is inadequate, it is there. The support is an area that can be improved. As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support. Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved. We have to rely on Australia for support.
Snow License Manager is the central information hub of Snow's advanced Software Asset Management (SAM) platform – providing a unified view of all cloud resources, software and hardware assets, license entitlements and application usage metrics.
My only expectation from Snow License Manager is regarding the pricing, as I think it isn't competitive and is on the higher side. Since Flexera acquired it, they are likely trying to maintain their price point while reducing competition. However, if they could make their prices comparable to other software asset management tools, apart from ServiceNow, as it is still cheaper than ServiceNow, that would be ideal. I won't call this a complaint; I regard it as an expectation I have.
The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required. The dashboards are not very configurable, and there are not many options available in them. The dashboards could have plenty more features on what to actually display and how to display them.
I wouldn't say the capacity is inadequate, it is there. The support is an area that can be improved. As resellers, we are doing the first-level support because we have trained certified engineers, and we provide support. Because we are in India and they do not have a support center in India, the turnaround time for tickets could be improved. We have to rely on Australia for support.