The product's connectivity with third-party products is an area of concern where improvements are required. I want the tool to provide out-of-the-box connectors.
SMAX lacks in integrations as well as written documentation. There is a portal in the Micro Focus site for SMAX which is very complete but in some cases, there's not enough detail provided. For example, if I need to integrate SMAX with Teams from Microsoft, it's documented and possible, but sometimes sufficient detail is lacking.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
The product's connectivity with third-party products is an area of concern where improvements are required. I want the tool to provide out-of-the-box connectors.
The contract management feature can be improved.
SMAX lacks in integrations as well as written documentation. There is a portal in the Micro Focus site for SMAX which is very complete but in some cases, there's not enough detail provided. For example, if I need to integrate SMAX with Teams from Microsoft, it's documented and possible, but sometimes sufficient detail is lacking.