ITSM Consultancy Head at a tech services company with 51-200 employees
Real User
Top 5
Apr 17, 2024
OpenText Service Management Automation X can be obtained from OpenText, which offers several licensing options. They provide a subscription model for a one-time fee. OpenText can be priced based on the number of IT users rather than end users. There are two main interfaces: one with complete features for operators and another portal for end users within the organization. Licenses are primarily for operators and can be named or suite licenses. Named licenses are assigned to specific users, while any operator can use floating licenses. For example, if you have ten floating licenses, only the first ten users can log in to the system simultaneously; the eleventh user must wait until someone logs out. Floating licenses are twice the cost of named licenses. There are two main types of licenses: permanent licenses, purchased with a one-time fee, and subscription licenses, which are more affordable but require annual payments.
In order to be made available in the markets, the product needs to offer more discounts, but till now, my company has worked successfully with the professionals from OpenText. My company was able to use the product to deal with many cases.
The cost of the license for SMAX varies depending on the configuration, including the number of seats for users and the customer's specific requirements. It's not a fixed cost and can vary.
The license is on an annual basis and includes everything. They offer two types of licenses; a regular license and a concurrency license - it depends on your requirements as to which would be the most suitable.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
OpenText Service Management (SMAX) is okay, not expensive and not the cheapest. It is overall good.
The solution is expensive.
The solution is somewhat cheaper than the competitors.
OpenText Service Management Automation X can be obtained from OpenText, which offers several licensing options. They provide a subscription model for a one-time fee. OpenText can be priced based on the number of IT users rather than end users. There are two main interfaces: one with complete features for operators and another portal for end users within the organization. Licenses are primarily for operators and can be named or suite licenses. Named licenses are assigned to specific users, while any operator can use floating licenses. For example, if you have ten floating licenses, only the first ten users can log in to the system simultaneously; the eleventh user must wait until someone logs out. Floating licenses are twice the cost of named licenses. There are two main types of licenses: permanent licenses, purchased with a one-time fee, and subscription licenses, which are more affordable but require annual payments.
In order to be made available in the markets, the product needs to offer more discounts, but till now, my company has worked successfully with the professionals from OpenText. My company was able to use the product to deal with many cases.
The cost of the license for SMAX varies depending on the configuration, including the number of seats for users and the customer's specific requirements. It's not a fixed cost and can vary.
The license is on an annual basis and includes everything. They offer two types of licenses; a regular license and a concurrency license - it depends on your requirements as to which would be the most suitable.