OpenText Service Management Automation X can be obtained from OpenText, which offers several licensing options. They provide a subscription model for a one-time fee. OpenText can be priced based on the number of IT users rather than end users. There are two main interfaces: one with complete features for operators and another portal for end users within the organization. Licenses are primarily for operators and can be named or suite licenses. Named licenses are assigned to specific users, while any operator can use floating licenses. For example, if you have ten floating licenses, only the first ten users can log in to the system simultaneously; the eleventh user must wait until someone logs out. Floating licenses are twice the cost of named licenses. There are two main types of licenses: permanent licenses, purchased with a one-time fee, and subscription licenses, which are more affordable but require annual payments.
In order to be made available in the markets, the product needs to offer more discounts, but till now, my company has worked successfully with the professionals from OpenText. My company was able to use the product to deal with many cases.
The cost of the license for SMAX varies depending on the configuration, including the number of seats for users and the customer's specific requirements. It's not a fixed cost and can vary.
Learn what your peers think about OpenText Service Management (SMAX). Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
The license is on an annual basis and includes everything. They offer two types of licenses; a regular license and a concurrency license - it depends on your requirements as to which would be the most suitable.
OpenText Service Management Automation X delivers efficient service management automation with user-friendly configurability across IT, IoT, HR, and finance sectors. It enhances business processes through integrated incident management and natural language processing with virtual chatbots.OpenText SMAX blends user-friendly design with broad language support and robust storage. It enables organizations to deploy in both on-premise and cloud environments using Kubernetes. SMAX excels in...
OpenText Service Management (SMAX) is okay, not expensive and not the cheapest. It is overall good.
The solution is expensive.
The solution is somewhat cheaper than the competitors.
OpenText Service Management Automation X can be obtained from OpenText, which offers several licensing options. They provide a subscription model for a one-time fee. OpenText can be priced based on the number of IT users rather than end users. There are two main interfaces: one with complete features for operators and another portal for end users within the organization. Licenses are primarily for operators and can be named or suite licenses. Named licenses are assigned to specific users, while any operator can use floating licenses. For example, if you have ten floating licenses, only the first ten users can log in to the system simultaneously; the eleventh user must wait until someone logs out. Floating licenses are twice the cost of named licenses. There are two main types of licenses: permanent licenses, purchased with a one-time fee, and subscription licenses, which are more affordable but require annual payments.
In order to be made available in the markets, the product needs to offer more discounts, but till now, my company has worked successfully with the professionals from OpenText. My company was able to use the product to deal with many cases.
The cost of the license for SMAX varies depending on the configuration, including the number of seats for users and the customer's specific requirements. It's not a fixed cost and can vary.
The license is on an annual basis and includes everything. They offer two types of licenses; a regular license and a concurrency license - it depends on your requirements as to which would be the most suitable.