It’s hard to think of an improvement. The three-second service level agreement is already better than the competition. You would ordinarily say something like API protection. However, they've got that with another product. It's not that DDoS protection does everything. It's that within their family of products, they've got a solution for everything. That's what I like about it, the whole integrated service. There’s nothing that’s missing in terms of features.
Users would benefit from better documentation. There is official documentation, but sometimes we need more detail. We have some use cases that are not so run of the mill. It would be great if there was a knowledge base that we could go to for more answers. The price could also be more reasonable. The price should at the very least be adjusted for different parts of the world. For example, here in Latin America, our budgets are very different than those for projects in the United States or Europe. It would be really positive if we could get the product at a more affordable price as we are customers with lower budgets without sacrificing features or capabilities of the solution.
This is a very limited tool if you're looking to customize. It would be helpful if Imperva would provide additional resources for Terraform that can easily be deployed. There are some cases where we're currently unable to use Terraform.
Manager Technique at a computer software company with 11-50 employees
Real User
2021-05-11T14:22:17Z
May 11, 2021
Its price could be improved. It is quite expensive. It will be good if we could export the configuration. Currently, to control the configuration, we need to go to each website, which is not very convenient.
Vice President, Global IT Security at a insurance company with 5,001-10,000 employees
Real User
2021-02-23T20:52:15Z
Feb 23, 2021
We did have a major complaint, however, they fixed it after about a year and a half of complaining. It's not a problem anymore. I don't recall really having any issues with the solution beyond what they have fixed. The salespeople tend to exaggerate its capabilities, which can cost you money if you don't verify the information.
CDN & Cybersecurity Engineer - Web performance & security at CDN Tech / Ecritel
Real User
2020-12-18T19:52:26Z
Dec 18, 2020
The weakest point of Imperva is their first level of support, which should be improved. They should also improve the access and security logs viewing directly on the portal. I would like to see better access and security logs through the portal and not only through a SIEM solution. Currently, if you want to explore your access and security logs from Imperva, you need a SIEM tool or a SIEM infrastructure on your side to do it. You can't do it manually or directly through the portal, which is a big problem for us. They agreed that this is an improvement point from their side.
Application Security Engineer at a insurance company with 10,001+ employees
Real User
2020-09-13T07:02:26Z
Sep 13, 2020
I do not see any big problems with the product. Imperva has had a lot of experience developing this product platform and it seems appropriate for my use cases. There are a few places where it can be improved. An area of improvement that I was looking for in Incapsula at this moment is enhancing the policy levels. For my purposes, I think there are too few policies. The product and what is included may be good, but it has to be improved further in the area of policies. Another area that could do with improvement is certificate management. I do not like the way that incapsula handles certificates very much. It needs to be changed or drastically improved to be more fluid. We have to be conscious of the architecture updates. Updates for the application architecture may break the existing protection application if we have made any changes. It does not seem that this should be so big of a concern for the end-user and could be handled better.
Information System Security Manager at a pharma/biotech company with 10,001+ employees
Real User
2020-09-01T05:25:13Z
Sep 1, 2020
I think the product could be improved by reducing the price. It would help if they came up with pricing options because as it is now if you're a big company and use the site often, it's more expensive.
Solutions Architect at a financial services firm with 201-500 employees
Real User
2020-07-19T08:15:52Z
Jul 19, 2020
The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process. The solution doesn't seem to come with any other additional features. There are other products in the market today that give you an overall network perimeter protection. Incapsula is good for what it is, but it can expand its horizon a lot if it decides to include more network perimeter protection features and capabilities. It needs items, for example, at endpoints and some sort of firewall that can work at multiple levels. Items of that nature will really bump up the security and make it a much better product.
Manager - IT Security at a tech services company with 11-50 employees
Reseller
2020-03-03T08:47:00Z
Mar 3, 2020
If I had the opportunity to recommend an enhancement to Imperva it would be to have more POP (Point of Presence) in East and West Africa, and in Central Africa as well. There is only one POP in South Africa. There are other ones are in Europe, America, and Asia and sometimes the latency can be an issue because for your traffic to hit the website — say in East Africa. First, it has to first go to the nearest point of presence. Because of the distance, there can be some problems. So if they have a POP closer to manage customers around Africa this could be a better service to clients.
Senior Systems Engineer - Channel Manager at Exclusive GRP
Real User
2019-09-02T06:55:00Z
Sep 2, 2019
The solution needs to ensure they are compliant and can show the customer in a visual way, like a ticked box, that they are protected. They need to ensure their solution is showcasing if their system is getting attacked so clients know if or when they are under attack. Clients also often complain about the cost of the solution. They should consider adjusting their pricing models. We would like them to hire people in Sweden because it's quite hard when people are sitting in the UK or Belgium because some of the customers really want them to be local. In the next version, they could include more products or more solutions in this solution that you can add on. They need to build more features that they can add so they can help the customers who don't have a particular solution in hand. Most of the end-users are looking for an easy way to manage all of their solutions. Today we're selling a lot of smaller solutions, and they need to have a lot of different management solutions that we can offer to clients.
One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a reliable solution, but it is better to take steps to resolve issues overall. This means giving information to the user that will help them identify exactly what the issues are. Risk analytics need to improve and this can be done easily.
Sr Associate Information Security at a tech services company with 51-200 employees
Real User
2019-08-30T04:51:00Z
Aug 30, 2019
The dashboard of the solution is complex. It is complex in the sense that there are too many options. There are two types of Incapsula dashboards. One is the on-prem version and one is cloud-based. Cloud-based is okay. The on-prem one needs some work. The solution needs to improve Integration with third parties for their on-prem deployment models. The integration is not that good yet.
What is a CDN? A CDN (content delivery network or content distribution network) is a network of proxy servers and their data centers that is geographically distributed and that work together to deliver internet content. The goal of a CDN is to deliver content as cheaply, quickly, securely, and reliably as possible. The majority of web traffic today is served through CDNs, which are a paid third-party service.CDNs allow for the rapid transfer of whatever assets are needed for loading...
It’s hard to think of an improvement. The three-second service level agreement is already better than the competition. You would ordinarily say something like API protection. However, they've got that with another product. It's not that DDoS protection does everything. It's that within their family of products, they've got a solution for everything. That's what I like about it, the whole integrated service. There’s nothing that’s missing in terms of features.
I would like to see automated reporting to improve visibility.
The cost could be lower; our end clients need to have a high budget to purchase this solution.
Some maintenance must be performed by our IT team.
Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution.
Users would benefit from better documentation. There is official documentation, but sometimes we need more detail. We have some use cases that are not so run of the mill. It would be great if there was a knowledge base that we could go to for more answers. The price could also be more reasonable. The price should at the very least be adjusted for different parts of the world. For example, here in Latin America, our budgets are very different than those for projects in the United States or Europe. It would be really positive if we could get the product at a more affordable price as we are customers with lower budgets without sacrificing features or capabilities of the solution.
This is a very limited tool if you're looking to customize. It would be helpful if Imperva would provide additional resources for Terraform that can easily be deployed. There are some cases where we're currently unable to use Terraform.
Its price could be improved. It is quite expensive. It will be good if we could export the configuration. Currently, to control the configuration, we need to go to each website, which is not very convenient.
We did have a major complaint, however, they fixed it after about a year and a half of complaining. It's not a problem anymore. I don't recall really having any issues with the solution beyond what they have fixed. The salespeople tend to exaggerate its capabilities, which can cost you money if you don't verify the information.
The weakest point of Imperva is their first level of support, which should be improved. They should also improve the access and security logs viewing directly on the portal. I would like to see better access and security logs through the portal and not only through a SIEM solution. Currently, if you want to explore your access and security logs from Imperva, you need a SIEM tool or a SIEM infrastructure on your side to do it. You can't do it manually or directly through the portal, which is a big problem for us. They agreed that this is an improvement point from their side.
I do not see any big problems with the product. Imperva has had a lot of experience developing this product platform and it seems appropriate for my use cases. There are a few places where it can be improved. An area of improvement that I was looking for in Incapsula at this moment is enhancing the policy levels. For my purposes, I think there are too few policies. The product and what is included may be good, but it has to be improved further in the area of policies. Another area that could do with improvement is certificate management. I do not like the way that incapsula handles certificates very much. It needs to be changed or drastically improved to be more fluid. We have to be conscious of the architecture updates. Updates for the application architecture may break the existing protection application if we have made any changes. It does not seem that this should be so big of a concern for the end-user and could be handled better.
I think the product could be improved by reducing the price. It would help if they came up with pricing options because as it is now if you're a big company and use the site often, it's more expensive.
The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process. The solution doesn't seem to come with any other additional features. There are other products in the market today that give you an overall network perimeter protection. Incapsula is good for what it is, but it can expand its horizon a lot if it decides to include more network perimeter protection features and capabilities. It needs items, for example, at endpoints and some sort of firewall that can work at multiple levels. Items of that nature will really bump up the security and make it a much better product.
I would like to have support for SSL management and secure DNS.
The rules surrounding the making of web applications could be improved.
If I had the opportunity to recommend an enhancement to Imperva it would be to have more POP (Point of Presence) in East and West Africa, and in Central Africa as well. There is only one POP in South Africa. There are other ones are in Europe, America, and Asia and sometimes the latency can be an issue because for your traffic to hit the website — say in East Africa. First, it has to first go to the nearest point of presence. Because of the distance, there can be some problems. So if they have a POP closer to manage customers around Africa this could be a better service to clients.
The solution needs to ensure they are compliant and can show the customer in a visual way, like a ticked box, that they are protected. They need to ensure their solution is showcasing if their system is getting attacked so clients know if or when they are under attack. Clients also often complain about the cost of the solution. They should consider adjusting their pricing models. We would like them to hire people in Sweden because it's quite hard when people are sitting in the UK or Belgium because some of the customers really want them to be local. In the next version, they could include more products or more solutions in this solution that you can add on. They need to build more features that they can add so they can help the customers who don't have a particular solution in hand. Most of the end-users are looking for an easy way to manage all of their solutions. Today we're selling a lot of smaller solutions, and they need to have a lot of different management solutions that we can offer to clients.
I think the pricing needs some tweaks.
One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a reliable solution, but it is better to take steps to resolve issues overall. This means giving information to the user that will help them identify exactly what the issues are. Risk analytics need to improve and this can be done easily.
The dashboard of the solution is complex. It is complex in the sense that there are too many options. There are two types of Incapsula dashboards. One is the on-prem version and one is cloud-based. Cloud-based is okay. The on-prem one needs some work. The solution needs to improve Integration with third parties for their on-prem deployment models. The integration is not that good yet.
Imperva now offers add-ons to add functionality, but I would like to see these included in the product, even if it would cost more.