Development manager at Business Management Company
Real User
Aug 12, 2024
My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT director, the CIO, or the CEO.
Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees
Real User
Jan 15, 2024
The solution provides more options for artificial intelligence. It gives us more information on what needs to be monitored and what is happening in the background. We do need people to monitor the servers. With its machine learning capabilities, the tool gives us advanced options to ensure 100% availability.
ITSM Solution Architect at CyberMAK Information Systems W.L.L.
Real User
Aug 28, 2023
BMC Helix Monitor is useful for monitoring your assets. The solution just scans your entire network, giving you the system under the network as it can scan your servers, desktops, laptops, and anything connected to the network. BMC Helix Monitor is an agentless product, so you don't need to deploy agents on every PC in your IT environment. You can just deploy your monitoring servers and install BMC Helix Monitor, which will scan the entire asset to get detailed information about any particular asset.
Learn what your peers think about BMC Helix Operations Management with AIOps. Get advice and tips from experienced pros sharing their opinions. Updated: November 2026.
BMC Helix Operations Management with AIOps delivers AI-driven event correlation, proactive monitoring, and automation, reducing mean time to resolution and alert noise.
BMC Helix Operations Management with AIOps integrates features that enhance operational agility, like dashboards and ITSM integration. Its agentless architecture simplifies monitoring infrastructure, while advanced analytics enable quicker problem detection. It provides benefits such as reduced downtimes, improved asset...
My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT director, the CIO, or the CEO.
The solution provides more options for artificial intelligence. It gives us more information on what needs to be monitored and what is happening in the background. We do need people to monitor the servers. With its machine learning capabilities, the tool gives us advanced options to ensure 100% availability.
BMC Helix Monitor is useful for monitoring your assets. The solution just scans your entire network, giving you the system under the network as it can scan your servers, desktops, laptops, and anything connected to the network. BMC Helix Monitor is an agentless product, so you don't need to deploy agents on every PC in your IT environment. You can just deploy your monitoring servers and install BMC Helix Monitor, which will scan the entire asset to get detailed information about any particular asset.
We use the product to collect events and correlate and integrate them with other monitoring tools to identify the root causes of problems.