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2020-01-12T12:03:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering IBM Tivoli NetCool?

If you were talking to someone whose organization is considering IBM Tivoli NetCool, what would you say?

How would you rate it and why? Any other tips or advice?

6
PeerSpot user
6 Answers
OmBachu - PeerSpot reviewer
Founding Partner at Guild Systems
Real User
Top 20
2022-07-08T21:53:16Z
08 July 22

I'd advise those looking into implementing Tivoli NetCool to check out other offerings from the same company as they have legacy offerings along with their latest offerings. I would give Tivoli NetCool a rating of eight out of ten.

Ahmed Hashem - PeerSpot reviewer
Sales Account Manager at Future Systems | ITSM Solutions
Reseller
Top 20
2021-12-09T13:38:00Z
09 December 21

I recommend this solution all of the time, based on the customer's needs. It has to match with their requirements. I would rate IBM Tivoli Netcool a nine out of ten.

SC
Chief Executive Officer at a tech services company with 11-50 employees
Real User
Top 20
2020-11-25T22:52:21Z
25 November 20

We're just a customer. We don't have a business relationship with IBM. I wouldn't necessarily suggest this product to others. There are other products right now that may be lighter in deployment and a lot less expensive. Overall, I would rate the solution six out of ten. I'd rate it higher if they offered more integration potential, or, alternatively, if they create done cohesive product and offered more monitoring software without some many other parts.

PP
Senior Software Engineer at a financial services firm with 10,001+ employees
Real User
Top 5
2020-11-04T15:35:00Z
04 November 20

There is a concern about artificial intelligence concepts for Insights because it's a monitoring tool. It monitors all of the network-related or device-related alerts. Those alerts play a major, vital role in this finance or banking sector. If we were to have this artificial intelligence operation concept, it would be very good. Some new projects that we have require AIOps. With respect to monitoring, other solutions can't compete with IBM. I would rate this solution a nine and a half out of ten. We now use Everbridge as a notification tool and we use ServiceNow for ticketing. If the Tivoli Suite had these features then we wouldn't have the need to pay for other solutions.

SU
Senior Baseband & RF Engineer at a comms service provider with 201-500 employees
Real User
2020-02-26T05:55:54Z
26 February 20

I'd advise companies that it's difficult to get a person that specializes in a bunch of different solutions and can really understand them fully. It's much better to be an expert on one solution than to try to be an expert on many. If a person wants to specialize in Tivoli then they should focus on just that one solution and know everything there is to know about it. I'd rate the solution eight out of ten.

JT
Director / Consultant at a tech services company with 1-10 employees
Consultant
2020-01-12T12:03:00Z
12 January 20

My general advice to people considering or adopting this solution would be to ensure that the company defines and understands all of the requirements that are expected of the product at the outset before even choosing a solution. Without knowing what the actual requirements are, it may lead to choosing the wrong product. It is always best to start with considering the base functionality and then build up any customizations from there. Also, always try to ensure that you make the minimum number of customizations required for the product to ensure that it is as easy to support in the future as possible. Customizations may not always be compatible with future upgrades. On a scale from one to ten where one is the worst and ten is the best, I would rate Netcool from IBM as about a seven-and-a-half versus other competing software products. If I had to choose a round number, it would be an eight.

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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jul 08, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
PP
Senior Software Engineer at a financial services firm with 10,001+ employees
04 November 20
The pricing is reasonable. It's reasonable because the support is very good. If there is ever an issue, we can ask them to resolve them so we don't struggle at all to use this solution.
SC
Chief Executive Officer at a tech services company with 11-50 employees
25 November 20
The product is pretty costly. It's definitely not the least expensive option. We find the price to be too high.
it_user658296 - PeerSpot reviewer
Network Engineer at a government with 10,001+ employees
Jul 11, 2017
We are planning on installing the new IBM Tivoli "NOI" Application from scratch on new servers in a "high availability" configuration. Has anyone done this on their own (without an IBM consultant on site to assist)? We are currently running IBM Tivoli Netcool (see below). Thanks Tivoli Netcool/OMNIbus Web GUI 7.4.0 IBM Tivoli Network Manager IP Edition 4.1.1
See 1 answer
PeerSpot user
Sales Director at a tech services company with 51-200 employees
11 July 17
Hi Nick, I cannot see the problem from the link. Could you help to send me the issue in a file? I had full experience of setting up the NOI before. Regards David Sent from my iPhone
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