2020-01-12T12:03:00Z

What needs improvement with IBM Tivoli NetCool?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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9 Answers

Petar Ganev - PeerSpot reviewer
Real User
Top 20
2024-01-23T12:26:38Z
Jan 23, 2024

There are problems with the latest security requirements because many things have changed in recent years, and now the security audits are very strict. And we need to switch to something else. We need to patch it constantly. Moreover, it is a very old tool and a little bit difficult to support. Otherwise, they work okay.

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WO
Real User
Top 20
2022-11-02T12:14:00Z
Nov 2, 2022

Currently, Tivoli NetCool is based on a Linux platform, it would be beneficial if they moved it to Windows because not everyone is acquainted with Linux. The price of the product is too expensive. Future releases should include more artificial intelligence and automation.

Bassem Samir - PeerSpot reviewer
Real User
Top 20
2022-10-26T19:01:05Z
Oct 26, 2022

I think the UI should be updated and made more presentable and eye-catching. Compared to NCE in Huawei, NSN in Nokia, the UiPath and Ubiquiti, it feels very old legacy.

OmBachu - PeerSpot reviewer
Real User
Top 10
2022-07-08T21:53:16Z
Jul 8, 2022

In the next release, Tivoli NetCool should include new specification standards for network operations.

AH
Reseller
2021-12-09T13:38:00Z
Dec 9, 2021

The installation could be simplified, and technical support could be faster.

SC
Real User
2020-11-25T22:52:21Z
Nov 25, 2020

The solution is too expensive. The product isn't the easiest to use. There's a lot of complexity and it isn't easy to manage. The initial setup is not straightforward. The product needs to provide better documentation to the users.

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PP
Real User
2020-11-04T15:35:00Z
Nov 4, 2020

In terms of improvement, I would like to see more AIOps, Artificial Intelligent Operations in the next release. IBM develops new features for Power BI or Cognos Analytics, which is good. As of now, we use Cognos Analytics, we are not using Power BI. They have the Insight concept but we don't like that.

SU
Real User
2020-02-26T05:55:54Z
Feb 26, 2020

The solution is not user-friendly. The solution is a bit complex and it would help if it were simplified so that occasional users, such as myself, could manage it better. As a person who's not well versed in Tivoli, I find handling integrations quite difficult.

JT
Consultant
2020-01-12T12:03:00Z
Jan 12, 2020

The Netcool family of products features a lot of components for which the integration between them requires a considerable amount of expertise and time. From a customer perspective, it is quite an expensive solution to initially implement and then support. The product pricing itself is relatively competitive. It is more the skills that the user company needs to employ that run up the actual cost. In order to be able to implement it and maintain it properly, they need resources in terms of expertise, consultants, or very experienced permanent staff. There are many capabilities included in the wider product set but it seems that not much has really been developed or enhanced recently. Something I would like to see, and that should be possible, is allowing an easy way to model business services and show the health of business services. Netcool is already very good at monitoring individual components to look at the performance and availability of components, but it is not very easy to model complex business services that have multiple relationships or dependencies.

IBM Tivoli Netcool delivers near real-time, consolidated event management across business infrastructure, data centers, complex networks and IT domains. The software provides full management and automation to help you deliver continuous uptime of business services and applications.
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