An efficient service desk keeps people, processes and technology in sync for operational efficiency. Evolving your service desk into a New-Age digital service desk has become a mandate for the modern digital enterprise. Zero Incident Framework TM focuses on the end-user experience rather than traditional SLAs to evaluate service desk performance. A Digital Service Desk captures user experience and provides insights to help improve it.
ZIF was previously known as Zero Incident Framework, ZIF.AI.
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