Get insights, guidelines, and preferred outcomes that will help you deliver the best possible mobile experience for your customers and help make your mobile business successful like never before.
When milliseconds can cost you millions, Apteligent reveals operational and usage trends, uncovers issues, and analyzes behaviors. This allows you to continuously improve apps, keep users happy, and put your mobile business at the top of its game.
Workspace ONE Intelligence was previously known as Apteligent, Crittercism.
AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego
The main use case for Workspace ONE Intelligence currently in India is custom reporting and automation, along with the main use and dashboard, so users can customize their reports and showcase them on the dashboard.
This automation helps customers save time overall.
Custom reporting and automation are key features of Workspace ONE Intelligence, along with the main use and dashboard functionality that allows users to customize their reports and showcase them on the dashboard.
The automation helps customers save time overall.
The solution provides monitoring features that help with potential vulnerabilities.
Workspace ONE Intelligence comes under a separate cost if you purchase UEM, making it a useful tool.
The current features available in Workspace ONE Intelligence meet all use cases, so there isn't currently a need for improvement.
Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days.
The main issue is the time to resolve problems, not the time to response, which is adequate.
I have been working with Intelligence for almost 11 years now.
The same support team handles three solutions: UEM Access, Workspace ONE Intelligence, and Horizon. There is no separate support team for each solution.
Workspace support would rate a seven out of ten.
The deployment of Workspace ONE Intelligence is smooth, but integration of Workspace ONE UEM and other SaaS platforms is needed to get reports or implement automation. The only requirement is the integration API call, with minimal configuration needed, making it simple to configure.
The process takes only a couple of hours.
Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be considered for the Indian market.
There is no separate or standard solution comparable to Workspace ONE Intelligence because the main feature is custom reporting, which other solutions only provide as built-in MDI solutions.
While Workspace has separate tools and other solutions have built-in features, the features in Workspace ONE Intelligence are unique, except for the reporting part.
The most helpful unique features that Workspace ONE Intelligence provides are automation and flow with custom reporting, which are not provided by other solutions.
Predictive analysis hasn't been used, as there have been no customer use cases requiring it.
Workspace ONE Intelligence offers flexibility in configuration, requiring only UEM integration if data needs to be fetched from UEM to Intelligence, along with other configurations such as custom reporting setup.
I would rate Workspace ONE Intelligence nine out of ten.
