Senior IT Architect - Mobility Services at a pharma/biotech company with 10,001+ employees
Real User
Adaptive, secure, and reliable
Pros and Cons
  • "The most valuable features of VMware Workspace ONE are security and having support for all the latest features that are coming out from Apple. They're pretty fast at adopting new features. This is one of the most vital aspects of mobile device management systems."
  • "VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there."

What is our primary use case?

Our primary use case is for end-user devices, such as emails and internally developed applications.

What is most valuable?

The most valuable features of VMware Workspace ONE are security and having support for all the latest features that are coming out from Apple. They're pretty fast at adopting new features. This is one of the most vital aspects of mobile device management systems.

What needs improvement?

VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there.

For how long have I used the solution?

I have been using VMware Workspace ONE for approximately seven years.

Buyer's Guide
VMware Workspace ONE
March 2024
Learn what your peers think about VMware Workspace ONE. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the stability of the solution?

VMware Workspace ONE is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Sometimes the first line support is a bit troublesome. It's not until you talk to a real engineer do you receive the answers to the issues you might be faced with. We had the same issue with Microsoft support.

What's my experience with pricing, setup cost, and licensing?

The price of VMware Workspace ONE is reasonable.

Which other solutions did I evaluate?

I have evaluated Microsoft Cloud and Office 365.

What other advice do I have?

Right now we don't see there's an MDM solution out there that's better than VMware Workspace ONE. It makes sense that companies are leaning more and more towards the Microsoft Cloud and Office 365, and they do offer Intune as well. That makes sense in that context, but if you look at the benefits of the MDM solutions versus each other, from what we've done in our research and analysis, VMware is still the best tool on the market.

We have a couple of issues that we have seen every now and then, but it's always the same issues and it's not something that's related to VMware. It's typically from our own underlying infrastructure components that are not really reliable.

I rate VMware Workspace ONE a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Advisor IT at CRIF India
Real User
User-friendly interface, stable, and easy to configure
Pros and Cons
  • "The performance is good, and it is easy to configure."
  • "I would like to see improvements made to both the support, and the pricing."

What is our primary use case?

We use VMware Workspace ONE for desktop virtualization.

What is most valuable?

When compared to competitors, VMware Workspace ONE is quite good.

As we are driving this business for the credit bureau, all of the benefits and features are available, as well as a few regulatory terms from the RBA. We have to abide by the rules and the regulatory terms. The MDM solution satisfies all of the requirements.

The performance is good, and it is easy to configure.

The user interface is very friendly.

What needs improvement?

Our central authentication mechanism is not integrated with this solution, which we deployed three years ago. So far, our goal is to integrate it with our two directory servers, but we've run into a few challenges. We are not able to connect with support to help us resolve this integration issue.

I would like to see improvements made to both the support, and the pricing.

For how long have I used the solution?

We have been using VMware Workspace ONE for three years.

What do I think about the stability of the solution?

VMware Workspace ONE is a stable solution.

What do I think about the scalability of the solution?

This system may be scaled up with further licensing, which is beneficial to the company.

It has scalable capabilities.

In our organization, I believe we have 100 users.

How are customer service and support?

Technical support is an area that needs improvement.

I'm having difficulties with VMware support, with AirWatch, Workspace ONE. We would like to integrate it with our central authentication system, but there are some issues. We have been trying to connect with the technical support team to help us resolve this issue.

Which solution did I use previously and why did I switch?

We are using AirWatch, which is an MDM solution, and we are also using SaltStack, for automation. 

VMware recently acquired SaltStack. According to my knowledge, the merger with SaltStack occurred this year.

How was the initial setup?

After you've deployed the solution for your company, there are only a few things left to accomplish, such as adding or configuring new users. If someone leaves the organization, you have to remove them, which does not require further administrative effort.

I believe it takes around 10 to 15 minutes to configure a new user.

A technical team of only two to three people is sufficient, especially considering they have 24/7 assistance.

What about the implementation team?

The installation can easily be done yourself, it's easy. 

Anyone can follow the instructions or watch the video and do it themselves.

What's my experience with pricing, setup cost, and licensing?

It's a costly solution.

While it is not inexpensive in terms of price, it is definitely worth it. In terms of pricing and the functionality we get with the MDM, I believe it is more than adequate.

We have a three-year subscription.

What other advice do I have?

With the many solutions available such as IBM MaaS360 and Microsoft Intune, you have to consider the business requirements, the software you will be using, and the strength of the security it provides.

This solution is very secure, and I would definitely recommend it to others.

I would rate VMware Workspace ONE a nine out of ten because the support is lacking.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
VMware Workspace ONE
March 2024
Learn what your peers think about VMware Workspace ONE. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Senior Manager at a financial services firm with 10,001+ employees
Real User
Good tracking, with a simplified platform, but the support response time needs improvement
Pros and Cons
  • "The most valuable feature of this solution is the tracking of the devices."
  • "There is no Apple zero-day support for updates."

What is our primary use case?

We use VMware Workspace ONE for our mobile devices. We are not building Workspace ONE; we are maintaining mobile device compliance and corporate device tracking compliance.

We create policies, push apps, and enable users to download apps according to the ASA request and the company requests.

What is most valuable?

The most valuable feature of this solution is the tracking of the devices. It is not only available for iPad and iMac Pro, we can track Android devices and cross-functional devices in Workspace ONE.

It's a simplified platform for managing all of our devices.

What needs improvement?

There is no Apple zero-day support for updates.

The Apple developer option is not enabled in OEM, which makes it very difficult to manage the Mac devices proactively. 

They rely on a third-party tool for the packaging, which is why they are lagging.

I would like to see Apple and Mac devices have zero-day support. It needs to be activated.

The Macbook downloadable license needs to be integrated.

What do I think about the stability of the solution?

We have faced some issues with the stability of this solution.

It is not as stable on mobile devices as Jamf Pro and Mac devices.

How are customer service and technical support?

They do not have 24/7 support or in-person support available in OEM. Any issues we have will take one or two days to get a response. As we are in India, the response comes a bit late and will drag to the next day or two. Will be waiting for at least two days for a solution in the OEM.

What other advice do I have?

I have only used it with Mac devices. Comparatively for Mac devices, I can rate it a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Solutions Architect at a computer software company with 501-1,000 employees
MSP
A straightforward setup with a good set of features and very good documentation
Pros and Cons
  • "The solution has very good documentation."
  • "I'd like to see expanded device support, particularly for IoT things like SCADA devices."

What is our primary use case?

We've had a full range of use cases. It's great for community colleges or remote workers. Onsite it can be on desktops or mobile. It has the ability to wipe mobile devices. You can lock them down or control them.

Obviously, with COVID, the remote workforce has been a huge driver.

I had one client that had a bunch of gyms where you got to work out and they deployed Workspace One across all of them and used that just to serve all the desktops. That way everything was uniform, and everything was the same patching level. It just simplified management. That's one example of a specific use-case.

How has it helped my organization?

You can always do more to gain network efficiency for delivery. At the end of the day, you're sending mouse clicks, keyboards, and screens out, and just improving delivery mechanisms. If you've got a full spectrum of consumers out there, they are there on everything. You've got everything from cellular service to multi-gigabit in homes these days. Just optimizing the network, that is a thing companies are going to chase - and that will be the case across all solutions.

What is most valuable?

The customer needed to cut their budget. They already owned Workspace One which was an additional cost. VMware just released an MDM-only version of Workspace One, which was much less and that met their budget needs. They were able to stay on the same platform and cut their budget as they needed.

All of the features have been quite helpful. They are all equally powerful and equally valuable for businesses - however, for different reasons. It just depends on the business which features end up being the most valuable to them.

Mainly, the solution offers a simplified administration, which is likely the biggest value for a business. The solution makes it possible for businesses to free their people up to think about the next steps for the business.

 Particularly during COVID, everybody had to evolve all of their businesses to survive. Everyone has been looking for better ROI.

The initial setup is pretty straightforward.

The solution has very good documentation.

We've found the solution to be very stable.

What needs improvement?

I'd like to see expanded device support, particularly for IoT things like SCADA devices. That would be a huge benefit, especially as we automate more in production in the commercial sectors like manufacturing.

For how long have I used the solution?

I've been using the solution for about three and a half years at this point. It's been a while now.

What do I think about the stability of the solution?

Overall I'm impressed with the solution. Some of the historical predecessors have not been as solid and stable as compared to Intune. VMware is adapting and scaling the Workstation One product line, and they likely just created the new MDM-only version to have something outside of Horizon for people who want only MDM

That said, this is very stable. It doesn't have bugs or glitches and doesn't crash or freeze. It's very good.

What do I think about the scalability of the solution?

We've found that the solution works just as well for small companies as it does for large ones. It works across the spectrum of business sizes very well.

How are customer service and technical support?

I have had interactions with technical support. Each customer is different, however. Sometimes we get into some squirrely situations where we're trying to meet a weird customer need and have to pull them in. 

I have found them to be very, very knowledgeable and very good at thinking out of the box. I've never had a bad experience with one of their engineers - even if they are trying to help me do something weird. When a customer wants to do something really weird, they find a way to make it work. I haven't had a situation where they couldn't make it work.

We are extremely satisfied with their level of support.

How was the initial setup?

The initial setup is not complex, especially if you're familiar with the VMware product line. It's very straightforward due to the fact that it's intuitive with our way of thinking.

Most IT people will tell you if they came up with Microsoft or Cisco, whichever ecosystem, once they understood the mental model behind product design, then it didn't matter. They could find their way around anything new. The same is true with VMware. If a company is used to VMware tools and other areas, it'll transition straight across for that.

In our case, we did an emergency deployment. What I would call a saturation deployment. We threw technical bodies at it to get it done faster. We turned it in in about 48 hours. The equipment came onsite. 

Assuming the equipment's there, you can move fast. What might be an issue right now is lag time. The big lag time is just trying to get the equipment. Once it's was there, we were able to turn it around within 48 hours. It was for a 3,500 students community college that went overnight during COVID from classroom instruction to online. 

Their first online classes were zoom. They deployed a whole bunch of low-cost laptops out there and they allowed people to bring their own devices if they had one, as long as the college could manage it. It was just kind of a rush, however, we got it out and deployed and we found that help desk calls were very low. It's just a combination of a great product and good documentation.

In terms of maintenance, if it's MDM-only then you just need one person, maybe half time, for up to a thousand users. I've got one person at about 2,500 users right now. It's just a matter of how much change goes on in the environment, or if are you deploying new applications or iOS versions. If you are constantly turning over devices, you may need a bit more maintenance. Typically this type of work is assigned to an end-point administrator.

What's my experience with pricing, setup cost, and licensing?

The solution runs at roughly around $36/user for a year. Companies just pay the basic fee. That's MSRP. They do sales off of that so that vendors can get discounts under certain circumstances. The price will vary, however, that's the MSRP on it.

I've seen them go crazy at the company's year-end. Timing really can be everything.

What other advice do I have?

I'm a solutions architect for a VMware partner. I supervise the implementation team. There are engineers that are out there that implement it and do the post-implementation support as well.

Largely, we are working with on-premises deployment models, however, we're working towards a hybrid deployment. It's hard for some organizations to break the old ways of thinking. They mistrust the cloud and while on-site is tried and true, and something you can put your hand on, it's just an education process and it takes time for companies to come around to the cloud is just as good.

I would advise companies to not implement as you learn. Rather take time to understand the product and plan everything ahead. It will be easier.

On a scale from one to ten. I'd put it at an eight. There's always room to improve and always room to grow. In comparison, for example, I'd rate Intune about a six, however, it's definitely coming. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Ricardo Franco Mahecha - PeerSpot reviewer
VMware Consultant at V2S Corporation
Real User
Top 5Leaderboard
Easy to install, offers good scalability and allows for the remote management of PCs, laptops, phones, and desktops
Pros and Cons
  • "Workspace ONE has something like an orchestrator model that allows me to configure a set of steps to onboard new PCs, laptops, or tablets. So, it makes my work easy."
  • "One thing VMware needs to improve is compatibility with different operating systems."

What is our primary use case?

All the use cases are related to Salesforce and people who are working outside the office. Sometimes, they register their PCs inside the office in Workspace ONE to manage them and push some software or install it remotely and some kind of things.

How has it helped my organization?

It's easier to install new software remotely using Workspace ONE because you don't need to stay in the office or maybe connected to a certain server in order to install that software. So it's easier to manage PCs, laptops, phones, and desktops.

What is most valuable?

Workspace ONE has something like an orchestrator model that allows me to configure a set of steps to onboard new PCs, laptops, or tablets. So, it makes my work easy.

What needs improvement?

One thing VMware needs to improve is compatibility with different operating systems. Sometimes, customers have old operating systems that are outside the compatibility metrics of Workspace ONE UEM. So sometimes it's difficult to request customers to upgrade those old PCs, and that's a problem for me.

For how long have I used the solution?

I have been using this solution for three years. We have different versions, but currently it's 20.1. It is the latest version because we use the cloud version.

What do I think about the stability of the solution?

I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten.

How was the initial setup?

I have deployed different kinds of architectures. Some are easier, and some are complex, but I have deployed Workspace ONE many times.

I have deployed Workspace ONE, UEM, and Workspace ONE Access.

What was our ROI?

The return on investment is big because the administrators of those PCs do much less work to manage those pieces. So, it works.

Which other solutions did I evaluate?


What other advice do I have?

I would advise just being clear about your use case and what issue you want to solve in your business. Try the drive test of Workspace ONE in VMware. It can give you some insights about this solution.

Overall, I would rate the solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Lokesh Mansharamani - PeerSpot reviewer
MDM Architect at a tech vendor with 10,001+ employees
Real User
Top 10
Useful gateway tunnel, support multiple devices, and quick support
Pros and Cons
  • "The most valuable feature of VMware Workspace ONE is the support for multiple devices. Not only iOS, and Android, but all kinds of platforms, including VR device management. Additionally, it has a tunneling feature, which no other solution provides. Other solutions have to integrate with other tools to have this functionality, whereas VMware Workspace ONE has its own application gateway tunnel."
  • "VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool."

What is our primary use case?

VMware Workspace ONE can be deployed in the cloud and on-premise.

The main use case for VMware Workspace ONE is for customers who are looking for a single tool for all their device management needs and have had limitations with respect to Mac specifically and virtual reality devices with other solutions such as Intune. They can move to VMware Workspace ONE, where they can have all kinds of support.

What is most valuable?

The most valuable feature of VMware Workspace ONE is the support for multiple devices. Not only iOS, and Android, but all kinds of platforms, including VR device management. Additionally, it has a tunneling feature, which no other solution provides. Other solutions have to integrate with other tools to have this functionality, whereas VMware Workspace ONE has its own application gateway tunnel.

What needs improvement?

VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool.

For how long have I used the solution?

I have been using VMware Workspace ONE for approximately eight years.

What do I think about the stability of the solution?

VMware Workspace ONE is stable.

What do I think about the scalability of the solution?

The scalability of VMware Workspace ONE is good.

How are customer service and support?

The support of VMware Workspace ONE is good. When we opened a ticket we had a quick response.

How was the initial setup?

The deployment of VMware Workspace ONE is easy. The time it takes for the deployment depends on the environment totally. If it is only a small environment, with no integration, with the cloud instance, and no set of a separate instance or sub-component is required, it can be set up in approximately a week.

In the use case scenarios, for example, where there is an on-premise instance where there are unified access gateway components required, then it takes a little longer because the firewall ports and setting up the infrastructure will take some time.

What's my experience with pricing, setup cost, and licensing?

The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses.

What other advice do I have?

I suggest to others if they have multiple device platforms, especially in Apple and the VR device area. VMware Workspace ONE is the best tool where they can receive not only the VR and Mac support but in order to manage the Microsoft Windows devices as well, they will have good functionality. 

I rate VMware Workspace ONE an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Mobile System Engineer & Manager, Service Delivery at Project Informatica srl
Real User
Offers good integration features but needs to improve the configuration part
Pros and Cons
  • "The product offers integration capabilities with third-party solutions."
  • "The product's initial setup phase was quite complex."

What is our primary use case?

I use the solution in my company for use cases where we need a tool that allows for easy management, especially in areas like mobile management.

What is most valuable?

The most valuable feature of the solution is its stability. VMware Workspace ONE is an advanced tool compared to the other EMMs in the market.

What needs improvement?

VMware Workspace ONE is a bit complicated to configure for our company's customers, especially when compared to the other EMMs in the market.

The usability provided by VMware Workspace ONE is an area of concern where improvements are required.

For how long have I used the solution?

I have been using VMware Workspace ONE for five years. My company operates as a system integrator.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

Users have to go through multiple steps to expand the usage of the product on more than one system in their environment. You have to go through multiple steps if you want to pass through mobile and use a PC before opting for iOS or Android.

Which solution did I use previously and why did I switch?

My company deals with and sells Samsung as an EMM tool.

How was the initial setup?

The product's initial setup phase was quite complex.

The solution is deployed on the cloud.

The time required to deploy the solution depends on the type of configuration and the kind of devices managed in an environment. In general, it may take a couple of days to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

Depending on the requirements of users, there is a need to make yearly payments towards the licensing costs attached to the product.

What other advice do I have?

VMware Workspace ONE helps my company with mobile device and application management in a good way. VMware Workspace ONE is not the first EMM tool I have dealt with in my company.

VMware Workspace ONE improves the remote workforce productivity of our company's customers.

The product offers integration capabilities with third-party solutions.

Personally, I would not recommend others to use the tool. My company can provide the product to those customers who want to use it, but if they ask us to suggest alternate solutions, I would recommend the other EMM tools in the market.

I rate the overall tool a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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PeerSpot user
Abdullah Alhaddad - PeerSpot reviewer
Information Technology Infrastructure Manager at Gulf International Bank
Real User
Top 10
Highly scalable, very good technical support, with competitive features
Pros and Cons
  • "The most valuable features are the ones that control the leaking."
  • "The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing."

What is our primary use case?

Our primary use case is to control the email services for mobile devices and we are controlling that just to avoid leakage of the information for those devices.

What is most valuable?

The most valuable features are the ones that control the leaking.

What needs improvement?

The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing.

For how long have I used the solution?

I have been working with VMware Workspace ONE for the past three years.

What do I think about the scalability of the solution?

We currently have around one thousand end users.

How are customer service and support?

I have spoken with technical support many times. I would rate them an eight on a scale of one to ten.

How was the initial setup?

The initial setup is moderately complex. On a scale of one to five, I would rate that a five. The deployment time takes about seven months.

What's my experience with pricing, setup cost, and licensing?

The pricing currently is higher than the competition.

What other advice do I have?

It is based on the requirements. If he has Intune and has the Microsoft license already in place, it is based on those requirements, and based on the circumstances. But ultimately it is a good choice, I would not say it is a bad choice. I would rate VMware Workspace ONE an eight on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free VMware Workspace ONE Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free VMware Workspace ONE Report and get advice and tips from experienced pros sharing their opinions.