Technical Account Manager at a tech services company with 10,001+ employees
Real User
Wide range of features and has great technical support
Pros and Cons
  • "The Identity component of this solution is its most valuable feature."
  • "They need a more flexible pricing model."

What is most valuable?

Workspace ONE has a pretty broad range of features and capabilities. It's like a market-wide buffet that hasn't yet spread out. However, when compared to its competitors, such as Microsoft Intune, Intune is behind the game, but it has been catching up in terms of the capabilities and features that it now has to offer.

The Identity component of this solution is its most valuable feature.

VMware provides a wide range of services that are second to none.

What needs improvement?

They need a more flexible pricing model.

For how long have I used the solution?

I have been working with VMware Workspace ONE for four years.

What do I think about the stability of the solution?

In terms of stability, I would say VMware Workspace ONE is fairly stable, but not every OEM vendor in the world can provide products that are error-free. When it comes to fixing errors, I believe VMware is on the right track. The problems aren't bothering the customers.

There are some errors but nothing that is of concern and it gets corrected quickly.

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VMware Workspace ONE
February 2024
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What do I think about the scalability of the solution?

When compared to its competitors such as Microsoft, VMware is a much more scalable product, in my opinion.

When it comes to their SaaS offering, I would say the product is a little more flexible and scalable.

How are customer service and support?

In terms of support, I would say it is adequate. When compared to Microsoft, I would say VMware support is excellent. However, there are times when you need to escalate certain issues in order to gain traction. And if you're not getting anywhere with your support cases, you may need to escalate internally.

Which solution did I use previously and why did I switch?

Previously, I worked with Microsoft Intune.

Microsoft's licensing is more flexible and adaptive, in my opinion. In Microsoft, you pay for whatever you use. In terms of services, it is more evenly distributed. You only need to pay for one license to get access to a suite of products. From your office to your endpoint, you are essentially managing your endpoint. Everything is combined into a single console. somewhat more flexible on the Microsoft side, which is lacking on the VMware side.

In terms of features, I believe VMware has struck the right chord. However, there are some features in Microsoft that are lacking. I'm confident that Microsoft will try to catch up over time, and it will be there, within the next year or two.

How was the initial setup?

I would say it was a straightforward process because if you are a potential lead for the product, the relevant stakeholders, such as the sales team, take action and then convert it. They perform POCs.

What's my experience with pricing, setup cost, and licensing?

I would say that at the very least the pricing needs to be revised. Workspace ONE is on the higher end of the pricing band when compared to other players in the market.

Pricing may need to be subsidized.

The price is reasonable given the features that Workspace ONE provides. 

Not every company or every organization in the world can afford the VMware Workspace ONE just for the features. Some companies might be using some of the features, and they will have to pay for the rest of the features, even if they are not utilizing them.

What other advice do I have?

I am not currently affiliated with any company, such as a solution provider, an MSP, or a product company that sells this product. I'm now more interested in DevOps.

I haven't been in touch with MDM technology in about six to eight months. We were gold-certified partners with VMware, as well as Microsoft.

I was a partner selling services and developing solutions for their customers.

I would advise them to first prioritize what they want to achieve. Rather than wandering aimlessly through the market in search of a specific product. First, they must understand or, more likely, articulate their use cases. And then, based on the pricing model, decide whether they want a lot more features so that they can use the services later on, rather than just going with whatever players are available in the market.

Make certain that it is the solution you require.

I would rate VMware Workspace ONE an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure & Operations Manager, Information Technology at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Needs a better management interface, requires more support, and is complex to set up
Pros and Cons
  • "It has good stability."
  • "We'd like more useful support."

What is our primary use case?

The primary use case was to containerize data and allow us to deploy applications securely. That was the use case that was predicated on and funded as a security initiative.

How has it helped my organization?

We had no MDM in place before, and we had one after the fact. When we had a departing employee, we were able to close off their access immediately.

What is most valuable?

Basically, the data containerization and the ability to publish and consistently push apps is the most valuable aspect of the product.

It has good stability.

The product can scale. 

There was nothing that the product couldn't do except force upgrades of iOS on iPhones.

What needs improvement?

The management interface needs to be better.

We'd like more useful support.

The scripting language is all very unique to the product as opposed to using any kind of industry-standard methods. That might be frustrating for some teams. 

The initial setup can be complex.

For how long have I used the solution?

I've worked with the solution for three years. 

What do I think about the stability of the solution?

The solution seems to be stable. 

What do I think about the scalability of the solution?

This product scales well. 

At the high water mark, we had 3,200 users. We're down to about 2,100 now.

We do not have plans to expand the solution for a few reasons. Number one is cost. Number two is the management interface is poor. Number three is the absence of support from the vendor. Number four would be how hard it is to support Gene Pool. Finding people with expertise with the product are few and far between.

How are customer service and support?

Support is absolutely horrible. 

If I was not escalating through the account team that I've got, I would have practically no support on it whatsoever. In terms of quality, it's an absolute one out of ten.

How would you rate customer service and support?

Negative

How was the initial setup?

Initially, the setup itself is quite complex. We had bought what VMware called a starter kit, which came with some professional services to get us up and running with the product. I'd rate it a four out of five in terms of ease of deployment as we did have those professional services to help us.

Unfortunately, the implementation, I would have to call a fail. We had several existing devices, and installing the product properly involved wiping the phone and installing and then restoring the user's information. And we had a very large resistance to that approach from our client community. We ended up installing more of a BYOD model, which limited the value of the platform to our organization.

What about the implementation team?

We had the help of VMware professional services. 

While they were helpful, we were not prepared for the amount of change it would be inflicting on our user base, and as a result, it was not as successful as we would've liked.

What was our ROI?

The ROI was predicated on a more secure environment. That was achieved.

What's my experience with pricing, setup cost, and licensing?

It's a subscription from VMware. We have a hybrid setup with a physical gateway on site, however, beyond that, it's subscription-based.

We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model.

I was not here when the initial purchase was made, so I don't have that comparative analysis from three years ago. It does not strike me as particularly expensive, however, given that Intune is now included with my E3 subscription, it's on the expensive side now.

Typically, the solution comes as part of a package deal. 

What other advice do I have?

We are end-users. 

I'd warn future users not to underestimate the impact on an existing environment.

I'd rate the solution three out of ten. It's hard to use in the absence of support. It does what it needs to do. However, I don't like it.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
VMware Workspace ONE
February 2024
Learn what your peers think about VMware Workspace ONE. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
757,198 professionals have used our research since 2012.
Amit-Sarkar - PeerSpot reviewer
Apple Mobility Service Manager at ZONES PVT LTD
MSP
Top 5Leaderboard
A scalable solution that can be used to manage mobile devices, laptops, IoT devices, and iPads
Pros and Cons
  • "The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity."
  • "The solution's pre-stage enrollment could be improved."

What is our primary use case?

VMware Workspace ONE is an MDM solution that we use to manage mobile devices, laptops, IoT devices, and iPads.

What is most valuable?

The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity.

What needs improvement?

The solution's pre-stage enrollment could be improved. I would like to see more geofencing in the solution so that we can precisely track and keep a record of the devices in case of theft.

For how long have I used the solution?

I have been using VMware Workspace ONE for three years.

What do I think about the stability of the solution?

VMware Workspace ONE is a stable solution. Sometimes, we have to wait for the latest updates. You don't have to wait in the case of Apple devices because Apple releases changes in their update, and based on that, the leading solutions also make the changes in the beta version.

What do I think about the scalability of the solution?

VMware Workspace ONE is a scalable solution, and we can add multiple devices to it.

Currently, 1,500 users are managing the devices in our company. It's not extensively used because we are partners who sell these solutions to our customers.

How are customer service and support?

We have heard from our customers that their experience with the solution's technical support was pretty good. Also, we have our in-house support center, where we take customer calls and resolve their issues periodically.

How was the initial setup?

The solution's initial setup is not complex. Anyone with a little basic knowledge can do the configuration.

What about the implementation team?

We implemented the solution through an in-house team.

The deployment process is pretty simple. You should have the devices, back-end connections, ports, and Identity Manager. The devices should be in one single portal managed by Apple Business Manager. You can do the enrollment. If the Apple Business Manager is unavailable, you can do the user-initiated enrollment, which can be done by the user's end.

What's my experience with pricing, setup cost, and licensing?

In some cases, a customer may feel the solution is expensive.

What other advice do I have?

VMware Workspace ONE is deployed on the cloud, but the on-premises version is also available based on the customer's industry requirements. Users who want to manage their devices should look at the solution based on their future prospects, not the current scenario.

Overall, I rate VMware Workspace ONE an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Neeraj Mehra - PeerSpot reviewer
Manager of Solutions and Support at Esconet Technologies Pvt. Ltd.
Integrator
Top 10
Reliable, good support, and reasonably priced
Pros and Cons
  • "The most valuable feature of VMware Workspace ONE is its reliability."
  • "The most valuable feature of VMware Workspace ONE is its reliability."
  • "The most valuable feature of VMware Workspace ONE is its reliability."
  • "The integration on the application side could improve."

What is our primary use case?

My clients are using VMware Workspace ONE for information protection and enterprise mobility management.

What is most valuable?

The most valuable feature of VMware Workspace ONE is its reliability.

What needs improvement?

The integration on the application side could improve.

For how long have I used the solution?

I have been using VMware Workspace ONE for approximately three years.

What do I think about the stability of the solution?

I rate the stability of VMware Workspace ONE a nine out of ten.

What do I think about the scalability of the solution?

Our clients are mostly medium-sized businesses with users from 200 to 2,000.

How are customer service and support?

The support provided by the vendor is good. However, they have a limited skill set in providing support.

I rate the support of VMware Workspace ONE an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of VMware Workspace ONE is of a middle level of difficulty. It requires special training and skill sets.

The time implementation can take between 15 days to three months.

I rate the initial setup of VMware Workspace ONE an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The price of VMware Workspace ONE is expensive. However, for the features that are provided, the price is reasonable. There is a subscription to use the solution.

I rate the price of VMware Workspace ONE a seven out of ten.

What other advice do I have?

The decision to implement VMware Workspace ONE depends entirely on the specific use cases at hand. If an organization requires a unified console for managing multiple aspects such as cloud services, email, information protection, and mobile endpoint management (MEM), then this solution would be suitable. However, if the requirement is solely for mobile device management (MDM), alternative solutions may be more appropriate.

I rate VMware Workspace ONE a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Senior Product Manager at a retailer with 10,001+ employees
Real User
Top 5
Useful device management, secure, and helpful support
Pros and Cons
  • "The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure."
  • "The length of time it takes to deploy an application could improve."

What is our primary use case?

We are using VMware Workspace ONE for mobile devices.

What is most valuable?

The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure.

What needs improvement?

The length of time it takes to deploy an application could improve.

For how long have I used the solution?

I have been using VMware Workspace ONE for approximately seven years.

What do I think about the stability of the solution?

VMware Workspace ONE is reliable.

What do I think about the scalability of the solution?

The solution is scalable.

We have hundreds of thousands of users using this solution.

How are customer service and support?

The technical support is good.

I rate the support from VMware Workspace ONE an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used other similar solutions in the past.

How was the initial setup?

Our teams decide which device the solution has to be implemented. The time it took to implement all our devices took approximately five hours.

What about the implementation team?

We have a team that deploys VMware Workspace ONE.

What was our ROI?

I have received a return on our investment using this solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is costly for the number of users I am using it for.

What other advice do I have?

We use approximately three engineers for the maintenance of this solution.

I would recommend this solution to others.

We will soon be discontinuing the use of VMware Workspace ONE and using an in-house solution.

I rate VMware Workspace ONE an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Partner at Digitaiken
Real User
Streamlines employee management and supports many different operating systems
Pros and Cons
  • "The feature with the highest rating for me is its employee management. I can also praise how versatile it is in terms of operating systems. It has good support for multiple operating systems and can easily manage them all. Not just that, but it can also support any kind of tool that can be run on all these operating systems."
  • "From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations."

What is our primary use case?

I have used VMware Workspace ONE to manage and support the applications and operating systems (including Windows) used by staff in environments with all different kinds of requirements.

What is most valuable?

The feature with the highest rating for me is its employee management. I can also praise how versatile it is in terms of operating systems. It has good support for multiple operating systems and can easily manage them all. Not just that, but it can also support any kind of tool that can be run on all these operating systems.

What needs improvement?

From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations.

Other areas of improvement are the synchronization functionality, as well as group management. I believe these areas could do with some polish. But beyond that, I wouldn't say anything else needs to be revamped.

For how long have I used the solution?

I have been using VMware Workspace ONE for almost three years now.

What do I think about the stability of the solution?

It's a stable product, but regarding their capability in terms of pushing out patches and all that, they do seem to hit a ceiling sometimes. They need to increase their capability a little more in this area.

For example, it lags sometimes when sharing content, pushing updates, and so on. These areas have been a bit inconsistent when we had the initial setup and it's improved slightly since then, but it's not quite there yet.

What do I think about the scalability of the solution?

I have found that it's always been scalable enough for our purposes.

How are customer service and technical support?

The customer service is very good. They have supported everything from their out-of-the-box solution and even more than that. They extended their support to other regions when we started using them. And for some of the areas that they already serve, they came out on-site to help support us.

How was the initial setup?

It's pretty straightforward. For the initial setup, it took around four days because we had requirements that prevented us from using it immediately as an out-of-the-box solution. That is, our setup had to adhere to certain scenarios which took some time to configure properly. To deploy the entire customized solution, I'd say it took around two to three weeks in total.

What about the implementation team?

We implemented a customized solution that was based around specific scenarios and we were able to get their support team out on-site to help us.

What's my experience with pricing, setup cost, and licensing?

If you have a host of custom requirements (including licensing), make sure to set aside enough time for the initial setup because it can take up to a few weeks depending on how complex your environment is. 

What other advice do I have?

I can surely recommend VMware Workspace ONE to others.

I would rate VMware Workspace ONE a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT
Real User
Top 5Leaderboard
Provides a lot of valuable features that are easy to manage and customize
Pros and Cons
  • "The solution has a lot of capabilities, and it is easy to manage and customize."
  • "When we had some issues, the support did not respond quickly, and they did not provide a solution."

What is our primary use case?

I use the solution to manage the shared devices in the organization.

What is most valuable?

All the features of the solution are very useful. The solution has a lot of capabilities, and it is easy to manage and customize.

What needs improvement?

The solution should improve its support. When we had some issues, the support did not respond quickly, and they did not provide a solution.

For how long have I used the solution?

I have been using the solution for the past one year.

What do I think about the stability of the solution?

When VMware upgraded the solution, we faced some problems with bugs. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is fine. About 2000 employees in our organization used the solution. I rate the scalability a ten out of ten.

How was the initial setup?

The initial setup is straightforward once you get used to it.

What about the implementation team?

To start using the solution and access their profile and applications, the users must enter their email addresses and passwords in the laptops they receive. 

We need around twelve employees to implement the solution from scratch.

What's my experience with pricing, setup cost, and licensing?

We paid a yearly license fee for the solution. Our organization has stopped using the solution because it was expensive.

What other advice do I have?

We took two months to understand and manage the tool properly. It is a cloud-based solution. Our client might have used a third-party consultant to deploy the solution. I came to the team after the implementation was done. We do not use the solution anymore. We migrated from VMware Workspace ONE to Microsoft Intune because of the price.

The solution is really good for a large company. It provides different use cases for the devices. Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior IT Architect - Mobility Services at a pharma/biotech company with 10,001+ employees
Real User
Adaptive, secure, and reliable
Pros and Cons
  • "The most valuable features of VMware Workspace ONE are security and having support for all the latest features that are coming out from Apple. They're pretty fast at adopting new features. This is one of the most vital aspects of mobile device management systems."
  • "VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there."

What is our primary use case?

Our primary use case is for end-user devices, such as emails and internally developed applications.

What is most valuable?

The most valuable features of VMware Workspace ONE are security and having support for all the latest features that are coming out from Apple. They're pretty fast at adopting new features. This is one of the most vital aspects of mobile device management systems.

What needs improvement?

VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there.

For how long have I used the solution?

I have been using VMware Workspace ONE for approximately seven years.

What do I think about the stability of the solution?

VMware Workspace ONE is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Sometimes the first line support is a bit troublesome. It's not until you talk to a real engineer do you receive the answers to the issues you might be faced with. We had the same issue with Microsoft support.

What's my experience with pricing, setup cost, and licensing?

The price of VMware Workspace ONE is reasonable.

Which other solutions did I evaluate?

I have evaluated Microsoft Cloud and Office 365.

What other advice do I have?

Right now we don't see there's an MDM solution out there that's better than VMware Workspace ONE. It makes sense that companies are leaning more and more towards the Microsoft Cloud and Office 365, and they do offer Intune as well. That makes sense in that context, but if you look at the benefits of the MDM solutions versus each other, from what we've done in our research and analysis, VMware is still the best tool on the market.

We have a couple of issues that we have seen every now and then, but it's always the same issues and it's not something that's related to VMware. It's typically from our own underlying infrastructure components that are not really reliable.

I rate VMware Workspace ONE a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free VMware Workspace ONE Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2024
Buyer's Guide
Download our free VMware Workspace ONE Report and get advice and tips from experienced pros sharing their opinions.