TitanHQ WebTitan Reviews

I mainly use TitanHQ for email protection, specifically for no false alarms and minimal spam.

In the past, I used a far superior product with no false alarms and minimum spam. This tool learned quickly from my inbox, offering simple yet useful features, such as two links embedded in the email footer indicating whether the email was spam or not.

The main focus is just adding an additional layer of security to what we already have, knowing that no particular solution protects you 100%. It provides an additional layer of security while browsing the Internet, which seems to be the most vulnerable place for most companies. It doesn't necessarily mean you are going to a legitimate site, as it could be redirecting you to something malicious, which turns out to be pretty bad. We already have an existing antivirus and gateway security. This was more just an added layer. We are strictly using it as a DNS filter. It seems to achieve what we are looking for. It also blocks some content that could be potentially questionable or harmful.

For our main corporate LAN, we are using WebTitan DNS forwarders that we have set on our local LAN through their DNS filtering servers. Then, we use the OTG client for our mobile devices. We also have laptop users who may or may not always be at our main corporate LAN office, and when they are not on the premises, they use the OTG client.

We are strictly Windows-based.

It is not necessarily providing any value as far as streamlining our processes. It is not helping with the day-to-day business side of things. It is more just an additional layer of security. It provides me more of a, "Hey, I have this additional layer of security. I have visibility into what is going on with these devices on the Internet browsing side." 

Keeping us safe is important. The safer we are, the less likely we are to get compromised and then have lost revenue and costs, whether it is a ransomware attack or just a single device down.

Since we have deployed this solution, it seems like there are fewer threats that our gateway security appliance detects. However, I have no way of saying, "Hey, without this solution, there would have been 100,000 attacks in the last six months, and with this solution, it is now 50,000." I have no way to really validate whether it is the WebTitan solution that is responsible for the decrease in threats being blocked at the gateway. I suspect that is the case as it seems like the number of threats have gone up for most businesses in the past year. So, it seems to have helped, but I have no way to really quantify whether that is the case or not.

A remote user has the WebTitan Cloud OTG client installed along with other applications that we have deployed, security, etc. This is really important in regards to keeping the technology side of our business going and keeping us from hopefully getting compromised with something that will impact the day-to-day business on the technology side of what we do. 

We use it for all of our customer-facing desktop clients so that we can control and restrict access, versus using MAC address restrictions and the like. The roaming version is the one that we use most, versus at the firewall level.

We have a lot of employees that use common hardware but they log into each one. Because we have customers who need to be served quickly, we're not into a group policy situation, where we have too many policies or restrictions. We want the desktop clients to be something that employees can log into quickly, without going through security settings.

WebTitan gives us a fast solution that's on the hardware for all users, making that hardware instantly available to them. And it allows us to track, monitor, and control their internet usage, since everything that we do is SaaS or cloud-based. It allows us to restrict access and have visibility. It just fits as a really good solution for us. It's always on the hardware that our employees use, so that multiple employees can go into it. For each of them, it still applies that security and that DNS level of control by category, with the ability to monitor and block and allow access as needed, remotely, which is great.

Our employees don't notice WebTitan, which is the way we want it to be, until they go to something that they shouldn't be going to. It's nice that it's not too invasive, robust, or more than what we need. The way it helps our organization is that we get the control we want, without it limiting us on the things that we have to do, or changing the nature of how an employee works. An employee can walk up to another computer and they don't have to go through a whole verification process. We all live in a world where we don't have enough employees. The last thing you want them to do is say to a customer, "Excuse me while I wait to log in, and my credentials load up, and it's going to take me two minutes." Two minutes, when a customer is standing there looking at you, is a lot of time.

Because we've continuously used a product like this—we went from the Cisco Umbrella products to the TitanHQ WebTitan products—we haven't seen a reduction in viruses, ransomware, phishing, or malware attacks because protecting us from them is what we expect a product like this to do. The whole intent is to limit sites that would put us more at risk. It should deliver on that and limit risk exposure through content monitoring, by category or individual sites. That's why we contract for it and we expect it to do that.

A benefit of WebTitan is that it reduces the costs associated with web filtering. Our other option is to have the IT people that we contract with handle that function and have a higher level of restriction. WebTitan is an affordable solution for what we want it to do. Knowing your conditional use—and stressing that it has a conditional use—it works well for what it is.

We pay for our contracted IT services on a monthly retainer plus hourly. Versus what we pay them, I suppose WebTitan saves us thousands of dollars per year. I have WebTitan installed on approximately 50-plus pieces of hardware. If we had another application used in conjunction with Azure, and group policies and the maintenance associated with that, it would be hundreds of dollars per month just for the maintenance, and it would be thousands of dollars per year, as we use it across multiple locations in our company.

It helps the level of service we provide to our customers in the sense that employees expect to have access to the internet. The last thing you want in a customer service-type position is employees who have their noses in their phones. It makes a bad impression. You want to grant the right amount of internet access to the right sites, without it being a distraction and without forcing them to go to their phones. It's a battle because you want to give them everything and because people are inclined to use their own phones. But it's a good solution for its intended use. With WebTitan, our employees aren't distracted as much. That's key. You want to give them internet, but you want it to be the internet you want them to have.

It is a web filter. We use it to keep people from streaming in our main office. Everything goes through our main office, and we don't want it to be clogged so that nobody can get to it. We have to limit the streaming capabilities of the users and access to any inappropriate sites.

The way I use it is that I log into their portal and make changes to the filter. There isn't any hardware. Basically, it goes by DNS settings. So, the DNS server goes out to WebTitan and says, "Is this okay to go to?" If WebTitan says yes, they get their webpage. There is no hardware other than our DNS server that interacts with the service.

It helps us to make sure that our internet connection is clear without everybody watching the news or any kind of videos online. The whole idea was to keep the lines open.

It is keeping our lines open, and we don't have to increase bandwidth to support people who are watching the news and videos on YouTube, etc.

It protects our staff when they're remoting into our server to use services. However, when they're out on their own, they're not protected with WebTitan.

It doesn't require installing an agent or software on individual workstations, which is very important for us. I don't have to go around every single machine and/or push updates out because of this product. The product improves on its own without having to go to workstations, which is an ideal thing because it doesn't tie up staff's time to upgrade the machines. I don't need to upgrade the software to make WebTitan work. I wish all products were that way.

We use it for the Child Protection Internet Act so that we can block things that kids shouldn't get into. We use it just for our computers that are here at the library.

It gives us peace of mind. We don't have to watch what kids are doing as much as we used to in order to ensure they're not getting into things they shouldn't be getting into. Knowing that they're being protected gives us peace of mind.

I do not get as many viruses, phishing, or malware attacks since using WebTitan.

We are an MSP and we have customers that we need to protect with a web filter. We are doing a trial of WebTitan with one of our big customers.

One of the benefits of being a partner with TitanHQ is the relationship we have. They share what they have regarding all their components and we participate in the development of the platform. That's important for us because we have some customers with specific use cases, and we have to implement protection for them.

We need to white-label their product because we are an MSP. For some of our customers we do all the administration, but sometimes we need to share administration with customers. We need to customize the platform for various clients and think we can do that with WebTitan.

Also, for some of our clients we offer a full solution, where we administrate and create policies. There are times when a client user will create a ticket and we need to search in WebTitan. It's possible to search by user, IP, or by machine and very quickly see if the user really has been attacked or not. Sometimes they will say that someone tried to access a categorization site, but it could be that the client's site has a proxy. With the filters, we can see that we need to permit that proxy in the policies we have created.

And while we haven't tracked data regarding a reduction in attacks, I believe the solution is good for that. The solution makes it more difficult for pirates and attackers. And in terms of a reduction in the cost of web filtering, we don't have numbers but we have to protect our clients from a possible breach. They have a reputation to maintain, so doing so is important to us. There is a cost to a breach.

We primarily use this solution for filtering. It handles whitelisting and blacklisting URLs and websites that the client machines can go to.

We use the onsite DNS proxy running on a Hyper-V machine, and we use the WebTitan DNS servers for our forwarders.

Using this solution has helped to boost productivity in the company. For example, it has prevented people from watching basketball, be it the Final Four or March Madness. It has also prevented people from going to Amazon and shopping. We have subsets of users that purchase things for the business that are allowed to go to sites like Amazon, but overall, it has boosted productivity by blocking users from going to unwanted sites during the business day.

In terms of helping to reduce viruses, ransomware, phishing, and malware attacks, it is difficult to quantify. We haven't had a ransomware attack, either previous to our implementation or since that time. Typically, phishing attacks come in via email, but we use Office 365 for that. We do have spoof emails coming in, although the email feature is not something that we have enabled in WebTitan.

Using WebTitan helps to protect our staff, regardless of where they are working from. We have a SonicWall set up and we use the NetExtender VPN. All of the DNS is pointed toward the WebTitan proxy, as well as our wireless connections. Anybody that comes into the office with that phone that connects to the network is served through the WebTitan proxy through DNS.

This is critically important for our organization because it's the number one thing that is protecting the environment. The biggest task these days is preventing malware, ransomware, and phishing. As part of a combined approach, it's been effective.

We were able to use our existing server with Hyper-V on it to set up the DNS proxy. Other than the licensing of the software itself, there was really no extra cost added because we used existing hardware.

We use their cloud-base for the DNS, and this is called WebTitan. Basically, we send on a DNS request through their DNS servers for filtering. Our use case for WebTitan is to filter all the bad URLs to check and make sure that we don't have any malware, etc. that might go through our network. We use it to replace the traditional proxy that requires a server onsite with a CPU, etc. 

The issue that we had before with our proxy is sometimes that proxy would not be responding. We had to go into the server, do a restart and troubleshoot. With WebTitan, they have a group to control the cloud-base. I haven't really had to do a lot of extra steps. Usually, when something like that happens, I just reach out to their support. They can tell me right away what is going on with the system. Most of the time, it is something on my end that I need to reconfigure. In general, I have not really run into a downtime issue with WebTitan since I have used it.

WebTitan protects all our staff. This is important because we are in law enforcement. Therefore, we need to ensure that we don't have a high chance of contracting malware because of the confidentiality of our information.

WebTitan’s Web filtering has helped improve the quality of service that we offer to customers. This is important because we always need instant access to the Internet. The response time is crucial for us, especially when we need to reach out to different agencies to research information.