I use this solution for remote server installations and troubleshooting. I run it on our side, and the customer runs it on their side and gives us the ID and password. Then I log on, and I'm on the server that I need to set up or the machine that I need to troubleshoot.
TeamViewer is okay, but there are some challenges with compatibility. You can get the free commercial edition or the enterprise license edition and it sort of limits you between levels of operating systems. For example, if you're using it on a server from Windows 10, the solution will start complaining if on the one end you're using a commercial edition and the other end you're using the enterprise license. That is kind of irritating and it puts analysts off from using it.
I'm located in Cape Town and say I have a customer in Ethiopia and I need to use TeamViewer to do troubleshooting. The customer starts up their TeamViewer in Ethiopia, I start up my TeamViewer, and I can see the servers, fix them, or go into their database.
Now, imagine they have the free edition of TeamViewer and I have the commercial edition. If the product were scalable, I would be able to grow and change the license and things would keep on working. However, as it is right now, the solution won't work and it's going to disconnect me every five or ten minutes because we do not have the same type of license.
With AnyDesk, you don't have those compatibility problems. It just works smoother, and there's less interruptions and disconnections. When the customer is happy to use AnyDesk, I use AnyDesk. We cover about 20+ countries across the African continent and islands in the Indian Ocean, and the majority of them prefer AnyDesk. Some of them don't know about it at first, but once we tell them about it they try it and dump TeamViewer from there and just continue using AnyDesk.
I have used this solution for more than ten years.
I don't think the scalability is that great. With scalability, you have to consider compatibility. You can download the free version of TeamViewer and use it, but if the other person that you're connecting to is using a commercial license, then it becomes very disruptive. That makes scalability null and void because you cannot have scalability without compatibility. Since the compatibility is not great, you cannot rate the scalability in any fair form.
I would say approximately five to ten people in our company use this solution.
The solution is easy to set up.
You don't need a consultant for this solution. It can be deployed in literally a few seconds.
There's a free version of TeamViewer and a commercial version.
I prefer to use AnyDesk. I actually uninstalled TeamViewer. I only install it again if a customer only accepts TeamViewer and doesn't want to use AnyDesk, but most customers are more and more open to AnyDesk, which I think works smoother. We're using AnyDesk more than TeamViewer.
I would not recommend this solution to people who are considering it. I would rate it as a five out of ten.