What is our primary use case?
I'm a vendor management, like, purchasing the license from the Symantec site and deploying the Symantec product to the vendor site, based on the customer requirement.
We use Symantec Endpoint to protect the systems against malware and to reduce the transfer of sensitive information via USB blocking.
What is most valuable?
The in-application policies and USB blocking are important. Second, the easier customization that comes with new features is also important. Those are the two main important features of Symantec.
In reference to zero-day attacks, we immediately get signatures from the Symantec site. That is good.
What needs improvement?
There are some limitations from the cloud security point of view. Symantec is not a cloud-based security, which means if any endpoints move to different locations, they cannot connect directly. It has to reconnect via VPN through the organization. So remote client control, I don't think Broadcom has developed that as of now, compared to Trend Micro.
For how long have I used the solution?
We have been using Symantec for four years.
Now, I think, formally, the name has been changed. It's moved to Broadcom. So as we are using it, it's a good product.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is easy to scale. I work with enterprise-level clients.
I would rate the scalability an eight out of ten.
How are customer service and support?
From a support point of view, sometimes there will be delays, and sometimes it is fast. So, it depends upon the resource availability on the Broadcom site.
Overall, it is very good support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I used Trend Micro, Symantec, and Forcepoint.
For cons, it's just that Symantec is not cloud-based. Sometimes, the client will disconnect, or some clients will be corrupted.
For Trend Micro, it is completely cloud-based, and agents can be updated in any infrastructure. But if any challenges are faced, like software corruption, then it is very difficult to upgrade or remove the software or client. That is the main challenge.
How was the initial setup?
It is very easy to deploy. For the clients, the deployment takes less than five minutes. For the server infrastructure, it will take almost two to three days.
As per my technical experience, it is easy to install in an infrastructure or on an endpoint. But Symantec has limitations with operating systems. They provide support for Windows and Mac, but other operating systems are now coming into the environment, like BYOD devices, Java operating systems, and Kubernetes. We are not able to deploy Symantec agents on those operating systems.
What about the implementation team?
One person is enough for the deployment and maintenance.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
- I can recommend it to every organization.
- Second, Symantec needs to improve regarding remote access.
- Third, I observed that most of the time Symantec is not updating the client system because the data files and the update file are too big. It can be reduced, and clients can get faster updates.
From my point of view, Symantec is a good product.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
