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Competitor
# Comparisons
Rating
Buyer's Guide
Software Defined WAN (SD-WAN) Solutions
September 2022
Get our free report covering Juniper, and other competitors of Silver Peak Unity Orchestrator. Updated: September 2022.
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Consulting & Solution Integration at a comms service provider with 10,001+ employees
Real User
Top 20
Reliable and has multiple SD-WAN options
Pros and Cons
  • "One of the most valuable features is that they have multiple SD-WAN options: you have Meraki for simple management solutions, you have Viptela, and you have the option of having any type of WAN interfaces. Presently, you can also have a single combined solution for both WAN as well as for voice, so you can have a voice bundle as well. These are major unique points of this solution."
  • "This solution could be improved with a simpler implementation process and licensing model."

What is our primary use case?

Cisco SD-WAN is predominantly used for the zero-touch deployment, centralized dashboards, and live monitoring of tunnels and the links. It's also used for software image management. 

This solution is deployed on the cloud. 

What is most valuable?

One of the most valuable features is that they have multiple SD-WAN options: you have Meraki for simple management solutions, you have Viptela, and you have the option of having any type of WAN interfaces. Presently, you can also have a single combined solution for both WAN as well as for voice, so you can have a voice bundle as well. These are major unique points of this solution. 

What needs improvement?

This solution could be improved with a simpler implementation process and licensing model. 

As for additional features, maybe from a security perspective, it could have more features built into the SD-WAN itself. Rather than going and integrating Cisco with some other solutions, it could have one single SD-WAN solution with more advanced user security features. 

For how long have I used the solution?

I have been working with this solution for 15-20 years. 

What do I think about the stability of the solution?

The stability and performance of Cisco SD-WAN are really good. It's a reliable solution. 

What do I think about the scalability of the solution?

This solution is easy to scale. 

Cisco has multiple options: it has Meraki SD-WAN, which is a simplified version. It can be suitable for any retail or small- to medium-sized customers. For large customers, we have Viptela, which is for customers who need more control on their traffic. This solution is suitable for any type of customer. 

How are customer service and support?

I have contacted technical support, but it wasn't specifically about SD-WAN. Cisco's tech support is wonderful—they have a good support team and they have a Customer Experience team as well, where they completely focus on the customer environment. There are dedicated resources available for large customers, and the Customer Experience team supports customers from the same cycle, as well as implementation, so in that way, it's really good. 

How was the initial setup?

The implementation process is complex because there are multiple touchpoints and initial configurations that we need to do in order to get the setup up and running. For example, opening a lot of firewall ports. Overall, it has multiple components to manage—there are multiple controller components where we need to do the configurations to get it up and part of the architecture. 

Compared to a few other OEM solutions, it's a bit complicated because there are multiple controller elements. For example, vBond: I have to do some specific configuration to it and need to have a public IP for it to be part of the architecture. Then we have vManage and vSmart—three, four components are there which have to be managed, which is why we have to do specific configurations for those. All the control elements can talk to each other, which is why it's a bit time consuming. Even in the cloud, you have to make some changes to your existing setup so that it can be part of the SD-WAN architecture. 

What about the implementation team?

We implement this solution for customers. We are a Global Gold partner of Cisco, so we consult, design, implement, and provide support to customers. 

We're an SSP as well, so we also offer maintenance services. We can provide standard maintenance services of supporting only the hardware, or if a customer asks for full managed services, we can deploy our engineers either on the customer side or remotely. We have a NOC facility, from which we can provide remote support. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fair, and it's on par with the market vendors. But based on the competition, Cisco could work on the pricing, go deep on discounts and provide more commercially viable solutions to customers. 

Which other solutions did I evaluate?

Some similar SD-WAN products from different vendors are Silver Peak, Steelhead Riverbed, Fortinet, VMware, and VeloCloud. Frankly, I've only been working with Cisco, but Silver Peak seems to be good too—I heard that they're doing well in the market. Otherwise, I know about these products and have seen how they work in webinars and trainings, but I haven't really worked on any products apart from Cisco. 

What other advice do I have?

I rate Cisco SD-WAN a ten out of ten. 

To those considering implementation, my advice would be to understand your current infrastructure better. What exactly is being implemented, currently, and what use cases are you looking at? Having a thorough understanding of the existing infrastructure would really help to decide which option to go with: either the Meraki SD-WAN or Viptela. Have a thorough understanding of how your infrastructure currently is, connectivity, how the architecture is, which applications you use, and which use cases you're looking at. These things are helpful to know before choosing and implementing a Cisco solution. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Partner at a comms service provider with 11-50 employees
Real User
Straightforward to set up and the support is good, but service providers should be enabled to have global visibility

What is our primary use case?

My company works with a wide range of SD-WAN services to bring such solutions to clients.

The use cases depend, as they vary from client to client. One of them is application prioritization, and cost always comes into play when replacing a traditional MPLS network.

What needs improvement?

Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility.

For how long have I used the solution?

We have been working with VMware SD-WAN over the past 12 months.

How are customer service and technical support?

I have been in contact with technical support and they have been good.

Which solution did I use previously and why did I switch?

Some of the products that we work with or have experience with are Cisco SD-WAN, Silver Peak, and VMware's VeloCloud.

How was the initial setup?

In my experience, the setup process has been fairly straightforward.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Software Defined WAN (SD-WAN) Solutions
September 2022
Get our free report covering Juniper, and other competitors of Silver Peak Unity Orchestrator. Updated: September 2022.
633,952 professionals have used our research since 2012.