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SAP S4HANA Cloud OverviewUNIXBusinessApplication

SAP S4HANA Cloud is #2 ranked solution in top Cloud ERP tools. PeerSpot users give SAP S4HANA Cloud an average rating of 8 out of 10. SAP S4HANA Cloud is most commonly compared to SAP Business ByDesign: SAP S4HANA Cloud vs SAP Business ByDesign. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is SAP S4HANA Cloud?

SAP S/4HANA stands for SAP Suite 4 HANA. It is a next-generation integrated enterprise resource planning (ERP) software that is designed for businesses of all sizes, in all industries, that require deep and broad functionality combined with a high degree of flexibility. SAP S/4HANA was launched in 2015 and been adopted by more than 3,200 customers over a period of sixteen months. SAP S/4HANA is materially different from anything SAP has done before and represents the company’s biggest innovation since SAP R/3.

SAP S/4HANA is intended to provide a digital core for an organization. It is fully architected for the most advanced in-memory platform, SAP HANA, and is designed on the most modern design principles with the SAP Fiori user experience to create a personalized and simple feel on users’ device of choice (tablet, laptop, mobile). SAP S/4HANA aims to simplify an organizations’ system landscape and reduce total cost of ownership by shrinking the data footprint while at the same time improving productivity levels in the form of higher throughput. Timelines for cloud deployments average around six months.

SAP S/4HANA is designed to drive business innovation by connecting people, devices, and business networks in real time to support the development of new business models. It will also help accelerate the adoption of, and connection to, the Internet of Things and Big Data. SAP S/4HANA can analyze big data at unprecedented speed allowing users to access real-time information from anywhere, any way they’d like and thus help managers make truly insightful decisions. The simplified data model allows customers to reimagine their IT, helping to drive lower costs and deliver IT efficiency. This, coupled with the SAP S/4HANA prediction and simulation capabilities allow it to anticipate the impact of business outcomes. By doing all the above, SAP S/4HANA aims to provide ultimate sophistication in the simplest possible manner.

To learn more about SAP S/4HANA, visit http://go.sap.com/product/enterprise-management/s4hana-erp.html

SAP S4HANA Cloud was previously known as SAP S/4HANA Cloud.

SAP S4HANA Cloud Buyer's Guide

Download the SAP S4HANA Cloud Buyer's Guide including reviews and more. Updated: April 2022

SAP S4HANA Cloud Customers

La Trobe University, Carrefour Comércio e Indústria Ltda, Delaware Consulting and Corning Inc.

SAP S4HANA Cloud Video

SAP S4HANA Cloud Pricing Advice

What users are saying about SAP S4HANA Cloud pricing:
  • "The pricing is competitive with other products at that level in that category."
  • "I feel the solution is expensive when it comes to what can be obtained with open source software."
  • "I don't remember the specifics about the licensing, but it's scaled and modular. You pay for what you use. It's not a one-size-fits-all license. You have a license for every single module. It's similar to Oracle."
  • SAP S4HANA Cloud Reviews

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    Terry Jones - PeerSpot reviewer
    President at I2R, Inc.
    Real User
    Top 5Leaderboard
    This complete cloud-based business suite solution competes for the top spot among similar products
    Pros and Cons
    • "The guidance SAP offers for implementing the product is clear and the online resources are great."
    • "There have been some pain points in moving from SAP to S/4HANA, but the company seems to be staying on top of those issues."

    What is our primary use case?

    The business suite that I have got the most experience with is SAP, but they are making that transition into S/4HANA. With S/4HANA, they got both an on-premise and a cloud-based solution, so you can buy it in the cloud on a subscription service or you can have it on-premise. On-premises allows you to manage your own site solution, which a lot of big companies might prefer to do. But then Microsoft Dynamics 365 is also a cloud-based solution that you pay a monthly subscription per person fee — or whatever arrangements you can work out. I think NetSuite is the same way.  

    Unfortunately, I have not been directly involved in developing any larger use cases for S/4HANA or 365 or NetSuite. That has been a frustration for me over the last seven or eight years. My move to do an independent consultant was actually to get back into the ERP (Enterprise Resource Planning) environment and the opportunities just have not been there to further explore the possibilities. It has been kind of frustrating because I have had to focus mostly on continuous improvement and other areas. But even though I spent 10 years in the SAP space, it seems like now I am too far away from where I should have been in working with the product. When I look at these cloud-based solutions in comparison, I have been following SAP and S/4HANA since it started. At least from my point-of-view, SAP is leaps and bounds ahead of anybody else in that space by far.  

    They are not going to be a perfect ERP solution for everyone, but they look like they are going to try to stay as close to that as anyone can. What they are doing as a total ERP package can support the whole enterprise.  

    What is most valuable?

    The SAP online help is excellent. Their guidance and what they offer in terms of a roadmap for your implementation is a huge benefit from my perspective. I have gone through the Microsoft side as well on their Dynamics approach trying to work with 365, but what S/4HANA offers is a much more clear pathway towards implementation to me.  

    When you start looking at IoT (Internet of Things), these cloud-based environments and analytics that those cloud-based solutions offer are unmatched and on the leading edge. It is going to be transforming for a lot of companies.  

    What needs improvement?

    It is my understanding — and not my experience — that they were having problems around the supply chain management. Some of the clients who bought it may have had some problems getting things to work properly, but whether it was the product or the users, I am kind of fuzzy on that. The claim was there was an issue with the supply chain management on the manufacturing side. There were a few hiccups that some customers may have experienced with the newer S/4HANA solution. I think all of that has been resolved over the past year. I have not looked back at that issue much recently, but that is because I have pretty much written off that I am ever going to fall back into that particular space in my business as I go forward.  

    For how long have I used the solution?

    I have been working with products like this over the past 10 years. My work with SAP has just been spreading out over the last eight years. I work with it in the training environment and using the training version has different components of the system. I have gone through training courses on the parts that I use. Really, a problem management piece of it has gotten in the way of actually implementing the system in projects.  

    What do I think about the stability of the solution?

    From my experience and understanding, it has been pretty reliable for me and I haven't heard much at all about stability problems from people I talked to directly. The only supposed problem I had seen or read for anyone having to do with reliability was the supply chain issue some people claimed to have.  

    In all, it seems to be a reliable solution.  

    What do I think about the scalability of the solution?

    Scalability of SAP and any of the other products competing against them head-on should not really have any scalability issues unless it comes to budget.  

    How are customer service and technical support?

    I have had no direct hands-on contact with the technical support other than what they provide online. I find what they provide online for technical support is pretty straightforward, to the point, and it solves any issues I might have. The guidance they built into implementing the systems is pretty clear.  

    How was the initial setup?

    In the instances that I have dealt with personally, there is never an issue, but I have not been deploying on a larger scale.  

    What's my experience with pricing, setup cost, and licensing?

    This category of products are all pretty much in the same price range. It would be hard to say that lowering the price would be an improvement for any one of these companies because they are all kind of comfortably competing in that range.  

    The price of SAP S/4HANA varies based upon what you are implementing and what you are planning to turn on. I do not know the exact pricing right now as I have been looking at it over the last couple of years, but I have seen some pricing in the $129 to $159 range per user per month with the cloud-based solution.  

    Which other solutions did I evaluate?

    I have worked with all three of what I consider the major competitors. With S/4HANA, SAP is playing against Microsoft Dynamics 365 and Oracle's NetSuite.  

    What other advice do I have?

    The advice that I would give to others looking into implementing the S/4HANA cloud is to prepare your organization on the front-end before you even go down the path of any ERP implementation. Get your organization right-minded in the beginning, then go down the path. You need buy-in and training. Companies talk about doing that, but they do not do that. That lack of follow-through is why they end up failing with their implementation.  

    On a scale from one to ten, where one is the worst and ten is the best, I would rate the S/4HANA Cloud as a good, solid eight or nine. Choosing between the two, I go with eight. That gives them something more to shoot for.  

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Director of Operations of Support / co CEO at a tech services company with 51-200 employees
    Real User
    Top 10
    Stable application which supports both standard and customized integrations
    Pros and Cons
    • "Both standard and customized integrations work well with no issues."
    • "Difficult to install and difficult to test. Testing needs to be improved. Scalability of this solution also needs improvement."

    What is most valuable?

    One of the advantages of this product is integration. It has a really fantastic integration. I always have a one-to-one with my integration consultants: doing the success factor integration with SAP S/4HANA Cloud, or doing other types of integrations. We have a lot of methods for integration: standard integration and customized integration with third parties. The integrations work well with no issues.

    What needs improvement?

    SAP S/4HANA Cloud vs Oracle: In Oracle, for example, you can easily install even Oracle 19c or the latest version in your laptop. You can test it, get it certified, and even look for the application, but it's really difficult to install Hana. It's really difficult to reach any testing environment. It's difficult to test the version.

    I'm struggling to hire in my team. While I was with Oracle for 15 years as a senior manager for their support solution center in Smart Village, I didn't face that much of a struggle in hiring like what I'm facing now in SAP. This is because Oracle (like Microsoft) made their products available for downloading, testing, etc., but for SAP, it's difficult.

    I've had sufficient time to evaluate ByD. It is going on the right track in terms of improvement: technical-wise and featurewise. There's nothing you need to improve in this solution's performance. There's nothing major in its essential or core features: in the FI or supply chain or procurement through the cloud. It's doing a great job.

    Testing is the main thing I'd like to see improved.

    An additional feature I'd like to see on SAP S/4HANA Cloud is the production application or module. For small to medium businesses, there's only a finance module and the standard non-finance module, e.g. supply chain, but there's no production planning. That is a factor. We need to use the smaller version of production planning with the smaller version of quality management. I hope to see this feature in the cloud application.

    For how long have I used the solution?

    I've been using this solution for six years.

    What do I think about the stability of the solution?

    I see this application as really stable.

    What do I think about the scalability of the solution?

    They need to improve SAP S/4HANA Cloud's scalability and make it like Oracle's. They need to do more about scalability. This is a major issue and they need to put more effort into it, but I think they are improving.

    How are customer service and support?

    I don't have complaints about the support. They were able to point out the problem.

    Which other solutions did I evaluate?

    I evaluated Oracle.

    What other advice do I have?

    I don't have much information about AWS, but it's booming. I hear a lot of customers moving to AWS because they say it's stable and has no major issues with it. I have more experience with SAP S/4HANA Cloud though, and it's fantastic. It's going very well. Most of the small to medium companies are now moving to business by design. This is a very great application.

    Hana hosting vs AWS: It is the same in Hana, but on cloud. I'm talking about the cloud application, e.g. ByD. This is great.

    This solution isn't resource-intensive. It's a low-key solution.

    S4 Hana on cloud vs on-premises: It's been years since on-premise deployment has been applied. All should move to the cloud version. You will be forced to move to the cloud version. No more on-premise will be available for this solution.

    I've been working in the last five or six years focusing on SAP cloud applications, even the on-premises ones. It ranks number one from my point of view. The other products in the market are also doing fine, but from the integration point of view, especially in the production and manufacturing industries: It's the number one application in manufacturing, so this gives a great advantage to SAP.

    I would say to every CEO or to any company that they should start looking into moving their applications and their database. They should move everything to cloud before they are forced to do it because of limited time. They need to be proactive in this direction because there's a lot of benefits from the cloud from a performance perspective. It helps people to focus on data analysis, reports, and maintenance of cloud environments. It requires less effort on the IT people, so we can use them to start focusing on other current digitalization requirements. There's a lot of challenges and they need to sprint all of their work e.g. field work, work related to hardware and networking switches, etc.

    I'm giving this solution a score of eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Buyer's Guide
    SAP S4HANA Cloud
    April 2022
    Learn what your peers think about SAP S4HANA Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2022.
    596,362 professionals have used our research since 2012.
    Power Plant Manager at a energy/utilities company with 1,001-5,000 employees
    Real User
    Allows everything to be linked and integrated into the entire supply chain, but is overly priced
    Pros and Cons
    • "The solution links everything and allows us to integrate into our entire supply chain."
    • "When it comes to the SAP PM material's module, it would be nice to see the inclusion of predictive analytics."

    What is most valuable?

    I like that SAP allows one to put in other APIs to be linked, especially in its function of plant maintenance. There is a module called SAP PM. The advantage of this is its role in plant maintenance. The part which is free and accessible to all employees encompasses the logging in of plant defects and the receipt of work orders. This feature is competitive when compared with other standalone CMMS solutions, such IBM's Maximo. 

    The solution links everything and allows us to integrate into our entire supply chain. We can integrate the entire business. Employee leave management resources can be linked and our employees can arrange time for doing work orders for maintenance completion ratios. In the materials section, when someone takes out a spare part or asset, asset life-cycle management can be undertaken within the same system. So, it allows for seamless integration of processes that we have in our process plants.

    What needs improvement?

    I feel the solution is expensive when it comes to what can be obtained with open source software. I have not explored all of its components. The price is higher than alternate solutions. There should be greater editing API capabilities, which could help to reduce the overall cost implementation and the OPEX cost for CAD which the end-user would incur in licensing fees.

    While I give the solution points for its usage and ability to be interfaced with other third-party sites, the costs and licensing fees bring down its rating. 

    Furthermore, when it comes to the SAP PM material's module, it would be nice to see the inclusion of predictive analytics. This would help with the optimization of maintenance processes. Where batch two is involved it should be able to automatically change the frequency of a preventative maintenance schedule. This would save a person from having to invest in a search for predictive maintenance solutions since this feature would already be embedded or there would be machine learning capabilities.

    Moreover, in respect of the RPA processes, a close look at the entire S/4HANA and SAP process will demonstrate, by its nature, the involvement of many clerks, meaning those who do clerical work that involves checking input, entering a particular system, verifying and getting reports. For some processes, the inclusion of soft bots would minimize intellectual assistance and allow for things to be automated. This would reduce the head count of the people who are needed as SAP administrators.

    There are other applications which exist that, while employed in the organization, I do not interact with directly. They touch on GIS, which is already embedded and allows for remote identification of assets and interfacing with other process documents. I believe the solution offers this feature, but its implementation takes some effort and it is not very user friendly. Its use requires a certain level of skill-set. This means that when rolled out in the context of an organization which is in the process of upgrading it can pose a challenge to do so without having to incur high costs through the inclusion of parties needed to provide assistance without the use of one's internal results. 

    It would be preferable to be able to rely on one's own internal resources instead of needing outside assistance. From a business point of view, it is better to have something and to undertake upgrades, add patches and make changes and modifications. 

    For how long have I used the solution?

    We have only recently started using SAP S4HANA Cloud, but the previous version, SAP, I've been using for nearly seven years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The solution is scalable. 

    How was the initial setup?

    The complexity of the solution's setup can vary. If an organization has much unstructured data then this can impede the rolling out of the solution. If, on the other hand, the organization equips itself in advance with many spreadsheets of data, this can make the roll out of the solution easy to implement. As such, the pre-implementation preparation is key. 

    Take a traditional organization which lacks a system, but uses an Excel spreadsheet for its processes. This equates itself with some structured data. When rolling out SAP S4HANA Cloud it is easy to incorporate this into the existing interfaces. The web base with which one starts means that it would be very difficult to accomplish this without using the solution. 

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is a bit higher than the competition's.

    What other advice do I have?

    The version we use is S/4HANA Cloud. 

    I rate SAP S4HANA Cloud as a seven out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Head-IT/SAP at Barista Coffee Company Ltd.
    Real User
    Top 5Leaderboard
    Good integration capabilities with helpful best practices and great technical support
    Pros and Cons
    • "The integration is very stable."
    • "The pricing is high."

    What is our primary use case?

    We are into little segments and we are using SAP's little option. We are using five models in that S4HANA, and this is just the backend. On the front-end side, we are using both applications and both are integrated together.

    What is most valuable?

    The primary and secondary line views are very helpful.

    The solution is reliable.

    The scalability is very good.

    The integration is very stable. We have 18 years of SAP experience and we simply have migrated to S4HANA. We are using SAP Best Practices within our business requirements and it works very well for using this approach.

    Technical support has always been insightful and responsive.

    What needs improvement?

    There isn't anything I would want to improve on. It's a good solution.

    There is a difference between the real-time synchronization of any application or the solution that's provided by the OEM. SAP is providing releases or notes frequently, so it's an ongoing activity. SAP is constantly providing small, small patches to upgrade everything. The release strategy is based on the OEM. It works fine for us, this approach.

    The pricing is high.

    For how long have I used the solution?

    We have used SAP for the last 17 years, however, recently, last year, we migrated into HANA.

    What do I think about the stability of the solution?

    The stability of the product is good. It doesn't crash or freeze. There are no bugs or glitches. The performance is reliable. 

    What do I think about the scalability of the solution?

    We've never had issues with scalability. It's good. If a company needs to expand, it can do so.

    We currently have 40 or more SAP users in our business. While we have over 700 employees, the backend application can only be used by corporate or regional team members.

    How are customer service and support?

    Technical support has been great. We've used them in the past and have been satisfied with how they have helped us. 

    Which solution did I use previously and why did I switch?

    I am also familiar with Oracle and Microsoft Dynamics. This product has a higher cost, however, it is the best option and therefore you get good value for money.

    That said, our company is almost 20 years old and we adopted SAP about 18 years ago. We've pretty much always used it. 

    How was the initial setup?

    The installation or implementation of this product takes around five months. It's about the process implementation. Therefore, whenever you will implement any application, you have to understand how it will fit into your business. You need to consider the business use cases and the user interactions. All of these tasks take time.

    What about the implementation team?

    While we handled the solution's implementation in-house, we also had an in-house consultant who assisted us in the process. 

    What's my experience with pricing, setup cost, and licensing?

    If you compare this product with the big players - like Oracle and Microsoft Dynamics - SAP is quite costly. That said, if you are talking about the solution, SAP is the number one option.

    You do need to pay for a license. It's an architectural license based on maintenance costs. Every year we have to pay 22% of the purchase costs and maintenance costs. It's not a subscription-based model, it's a perpetual model.

    What other advice do I have?

    I would recommend the solution to others. We have 18 years or so of experience with SAP and we've always found the solution to be excellent. We deeply understand SAP and SAP culture. We understand the processes and how to leverage everything for the betterment of our business. We're totally aligned with SAP.

    I would rate the solution at a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy with 51-200 employees
    Real User
    Top 5
    Flexible, scalable, and offers good technical support
    Pros and Cons
    • "The tool selection is really robust and scalable for multiple scenarios."
    • "The initial setup can be complex, depending on the environment."

    What is our primary use case?

    We primarily use the solution for data governance. It is a lot of mastering data and depends on the organization and how the organization is structured. There can be more centralized data or data structured for the organization. You can work on the localization where it's an expanded version of oversight for data governance. It varies, however, it's really driven by master data maintenance and product compliance behind that maintenance, managing, and governing of master data.

    What is most valuable?

    The flexibility is a very valuable aspect of the solution for us. That said, it depends on the client. Clients who would like quality with that core control over security will like this product. Clients who prefer more process-driven governance rather than more agile setups can also easily work with it. 

    The tool selection is really robust and scalable for multiple scenarios.

    Technical support is very good.

    What needs improvement?

    The initial setup can be complex, depending on the environment. 

    For how long have I used the solution?

    I've been dealing with the solution for a long time. It's likely been about 20 years. I started using it when I first started out.

    What do I think about the scalability of the solution?

    The scalability is great. Companies can use it in various ways and there's a large too selection that makes it very scalable. 

    How are customer service and technical support?

    Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very satisfied with the level of support we receive.

    How was the initial setup?

    The complexity or straightforwardness of the setup depends on the implementation scenarios. It's all driven by how complex the current environment is and what they want to do - including which components they want to use. The product offers deluxe flexibility for multiple complicated or simplified scenarios.

    How many people a company will need for deployment and maintenance all goes back to the scope of the work and the types of organizations and then what the rollout looks like. From my previous experience, an organization might need anywhere from one to 100  people. It depends on if it's a global company versus a local regional company.

    What's my experience with pricing, setup cost, and licensing?

    The cost of the solution depends on the licensing agreement between SAP and the company and that changes all the time. It can vary.

    What other advice do I have?

    We are just a customer and an end-user.

    We are likely using the latest solution. The product goes back to an earlier SAP version before they had the data governance. They had this thing called MDM. Now, it's a more recent version. It's called data intelligence, which is an all-data product package. It's the same product, just a different release with a few different options.

    I would advise those considering implementing the solution to make sure the solution's setup
    is driven from the business approach and is process-driven before looking into the data governance. They need to start from the source profiling data for source mapping.

    I'd rate the solution at a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    DouglasSilva - PeerSpot reviewer
    SAP FI Solutions Architect at Numen IT
    Reseller
    Reliable with great features and good accounting capabilities
    Pros and Cons
    • "The solution is stable."
    • "The solution is expensive. That can be an issue for clients."

    What is our primary use case?

    The solution is used to solve many activities. We use it, for example, for backoffice, to solve the problem in control and governance. It gives us more "information control". That's the main mission of ERP software.

    How has it helped my organization?

    In this case, my organization is a consultancy. But I can speak for my customers, SAP is not only to basic business processes, it also paves the way for leveraging the company's digital transformation.

    What is most valuable?

    The accounting on SAP is great. Accounting is the main point for me. It's very strong and offers the most security. The technology is scalable and security is too. 

    The solution is stable.

    The features and capabilities in general are great.

    It scales very well.

    What needs improvement?

    The BTP, business transaction platform, could be better. There need to be improvements and more services like to AWS, GCP and Azure services.  

    The solution is expensive. That can be an issue for clients. 

    For how long have I used the solution?

    I've been using the solution for almost fifteen years at this point. 

    What do I think about the stability of the solution?

    The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. We have found it to be reliable. 

    What do I think about the scalability of the solution?

    Being a cloud solution, it can scale very well and quite easily.

    How are customer service and support?

    I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have any experience with them, I can't rate their services. 

    Which solution did I use previously and why did I switch?

    We are also using AWS and are AWS partners. We also use Oracle NetSuite.

    There's another solution similar to SAP called Odoo, which is an ERP cloud. They promote themselves to the middle market. For me, S4HANA, the capabilities are the best, however, the price is so difficult for clients in the middle market. There's also Business One and that is better than S4HANA if you are looking at just the price.

    How was the initial setup?

    It's moderately difficult to install the product. It's not simple or easy. It can be a bit complex. However, we use the best practices, and therefore it isn't too bad. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is quite expensive, and, for middle-market clients, it may be too expensive. There are other options that are a bit cheaper. 

    What other advice do I have?

    My company is an SAP partner. We are also resellers. 

    I would recommend SAP S4HANA to a middle-market or big company. It's the best option for organizations of that size.

    I'd rate the solution an eight out of ten, however, I am aware that it is a bit expensive for many clients.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Flag as inappropriate
    Territory Manager at a tech services company with 1,001-5,000 employees
    MSP
    Top 5Leaderboard
    It's massively scalable and capable of handling all aspects of business for a large enterprise
    Pros and Cons
    • "SAP is an extremely powerful ERP. In my past company, we used it on a massive large scale, and it was amazing."
    • "The only thing I would improve is the overall user experience, particularly the mobile app. S/4HANA is a powerful, scalable platform, but the user experience isn't positive. It's a bit complex. The look and feel aren't attractive, and the mobile experience isn't great."

    How has it helped my organization?

    S/4HANA is an ERP solution. It can be used across the complete ERP landscape, including HR, finance, supply chain, procurement, and logistics.

    What is most valuable?

    SAP is an extremely powerful ERP. In my past company, we used it on a massive large scale, and it was amazing. 

    What needs improvement?

    The only thing I would improve is the overall user experience, particularly the mobile app. S/4HANA is a powerful, scalable platform, but the user experience isn't positive. It's a bit complex. The look and feel aren't attractive, and the mobile experience isn't great.

    For how long have I used the solution?

    We have been using SAP S/4HANA for the past seven years.

    What do I think about the scalability of the solution?

    S/4HANA is massively scalable. My last company had half a million employees in 170 countries. My current employer has tens of thousands. 

    How are customer service and support?

    SAP support is average.

    How was the initial setup?

    I wasn't involved in installing S/4HANA, but my colleagues tell me it's easier to set up than Oracle. SAP's implementation is more flexible than Oracle's. 

    The deployment time varies from customer to customer. The minimum is around two months, but it depends. If you're on the cloud, it takes two months to do the customization. It involves data entry plus customization and configuration.

    A small cloud-based implementation might not take as long. It depends on the number of modules as well. Some customers want all the modules, but others only want one. It isn't easy to say a specific timeline, but it can be one month to a year. 

    What's my experience with pricing, setup cost, and licensing?

    I don't remember the specifics about the licensing, but it's scaled and modular. You pay for what you use. It's not a one-size-fits-all license. You have a license for every single module. It's similar to Oracle. 

    What other advice do I have?

    I rate S/4HANA eight out of 10. I recommend it. My advice is that you need to clearly define your requirements before purchasing SAP or any ERP software. You also must ensure that your implementation partner is qualified. SAP is a great product, but you need a good implementation partner to implement it correctly.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Infrastructure Manager at a tech services company with 51-200 employees
    Real User
    Top 10
    A good product with good stability and scalability
    Pros and Cons
    • "It is stable and scalable. In the S4HANA plain version, they have new dashboards and things like that."
    • "They can improve the interface. It has a client-server kind of interface, which is kind of old."

    What is our primary use case?

    We use it for our manufacturing and sales.

    What is most valuable?

    It is stable and scalable. In the S4HANA plain version, they have new dashboards and things like that.

    What needs improvement?

    They can improve the interface. It has a client-server kind of interface, which is kind of old.

    For how long have I used the solution?

    I have been using this solution for one year.

    What do I think about the stability of the solution?

    Its stability is really good.

    What do I think about the scalability of the solution?

    It is pretty good. It is scalable in the cloud and on-premise deployments. If I need more resources, I can add to it. We have around 2,000 users.

    How are customer service and technical support?

    Their technical support is very good. I would give them an eight out of ten. The response time is long. If I make a request, I have to wait for seven days before they start working on it. They can improve the response time.

    How was the initial setup?

    It is really hard. You need a team of specialists to implement this solution. I was told that deployment was going to take six months, but it took one year.

    What other advice do I have?

    Make sure that you realize the impact that it is going to have on the business. It is a really good product. When you have a private deployment and you want to make a change, it will take you one hour. When it is in the cloud and you want to make a change, it will take 15 days. If you are going for cloud deployment, make sure you take into account these timeframes.

    I would rate SAP S4HANA Cloud an eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
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    Updated: April 2022
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    Buyer's Guide
    Download our free SAP S4HANA Cloud Report and get advice and tips from experienced pros sharing their opinions.