SAP HANA Enterprise Cloud Reviews

Our primary use case is the SAP infrastructure hosting. We use SAP and we host it in the HANA Enterprise Cloud infrastructure in the SAP data center. It is a service from SAP. They host their SAP service on a private cloud and provide quite technical solutions.

One of the features that I've found most useful is that it's very simple. They take care of the technical aspects of the data, installations, patches and all those things, and I don't need to set up my data center. Once my business grows sufficiently when I need I can move to my data center and I can keep it there and I don't need to have a very serious or very senior SAP administrator.

There is always room for improvement. SAP manages it much better than many SAP applications but then they do it more like on-premise management. They're trying to improve on that but then they're not fully a cloud tool.

Maybe it is also due to the nature of the application. To some extent it is also due to the nature of the application. It can't be exactly similar to other cloud structure providers but it can be improved.

I have been using SAP HANA Enterprise Cloud for three years.

In terms of scalability, it is pretty good, it can scale up easily.

In my experience, customer service is pretty good. It's very good. I could even upgrade the SAP system easily.

The initial setup, if you want something quick, is very, very good. If you want to have your SAP application quickly installed and ready for application implementation then this is very good.

You just integrate your data with your local LAN network and then plug it in, and after that you implement it. The implementation for it is just like any other SAP implementation except that the technical aspects are mostly taken care of by SAP - technical and implementations, patching and all those things.

SAP installs the system so you don't need to go and get your license, install and patching and all those things. It is very good from that perspective. You have to think of the responsibility role and the responsibility matrix and see if you want to negotiate for those additionally. It will be included in your contract.

It is also better to negotiate some services initially then you don't need to think about setup and things like that.

Security is also pretty good because if you look at most of the SAP systems you do have secure access to SAP with support. Even when you're not on the Cloud they still provide secure access to SAP.

I would advise anyone considering this solution that they should get it. It is very technical, it is very good. One, it is very good and second, they don't need to have a data center to quickly get off the ground since it's everything under one solution.

On a scale from one to ten, I would rate HANA Enterprise Cloud certainly an eight. 

To get it to a ten, they should probably offer more cloud services. Most of the cloud infrastructure providers we have make everything pretty transparent, you know what you're getting, you have all these metrics and measurements and everything in the dashboard. Here you have to go through the contracting negotiations and all those things. So mainly it is because of the specializing and connecting but overall customers need them for production then they simplify it.

Similar to Google and AWS platforms, SAP has its own cloud and we use it for deploying ERP systems on top of the cloud. Most of our clients need to move to the cloud with preconfigured items.  

Our specialization is the migration of the entire SAP ERP on-premise solutions to the Cloud. 

The solution does provide quite a lot of support, upgrades, automated batch updates, etc.

It's a more flexible platform for the customers who are looking for ready-made solutions and support. 

It is managed and supported by SAP. 

There's a minimum amount of downtime when using the solution. This platform is very effective. 

The most important aspect of the solution is the feed. If a company manages heavy enterprise applications and they need to generate a C level report, specifically for CEO or CFO level reporting and financial budget reports, it's very good. While on-prem takes a long time, this solution is ten times faster.

The customers get upgrades every quarter. There's often zero downtime for the customer because the upgrades will happen at night or over the weekends and will happen through the cloud.  

The customer has a lot of dependencies on SAP which means they don't have much flexibility to go and update the system when or if they need to. They will need to wait for the quarterly updates. It's possible to maybe raise a special request with SAP if it is absolutely necessary.

Occasionally, we're not able to provide the services our client wants. SAP should offer some flexibility in terms of configuration modifications. Some activities should be able to be performed by the service provider.

There's a concern about the localization of the data centers. For Dubai based customers, there's a lot of concern about the location of them. We need our own local data centers to manage all of the services. These platforms should be flexible enough based on the region. For example, in Europe, there's GDPR, but in the Middle East, this shouldn't apply.

SAP charges for third party integrations, and this shouldn't be the case. There should be simpler integrations with third-party platforms.

Our company has been using the solution for approximately five or six years. I've personally worked with SAP for 15 years now.

We haven't heard of any issues with stability. Our clients haven't complained about having any issues. It's good, as far as we can tell.

The scalability is a bit of an issue. It needs to be improved.

Right now, we have 1,000 users on the solution. It's used mostly for large-scale enterprises in the government sector and defense.

We've been 100% satisfied with technical support. They've been great. Our customers are extremely satisfied as well.

The initial setup is straightforward. It's not complex at all.

There is 100% dependency on the system integrators. There are a lot of interfaces that are run by the customers. The landscape can be complex and it is not a straightforward cloud migration model. If a client has a lot of interfaces and there are a lot of dependencies on the third-party systems within the landscape, system integrators will be required for sure. 

It's a bit expensive compared to lead other platforms because the support is directly from SAP.

The solution offers yearly contracts as well as three and five-year contracts that are a little bit less expensive. Technical support is included in the pricing.

There are, however, integrations and third-party tools that need to be taken into the cloud and the solution charges extra for those.

We're providing services on this solution.

If a company is looking for the latest innovations, products from SAP are what they will want. There are also seamless integrations. It is a really good product. 

I'd rate the solution nine out of ten.

SAP's Enterprise Cloud platform is basically used for deploying the SAP ERP systems on top of the cloud. Most of the customers we have want to move onto a cloud with pre-configured setups. Our specialization is the migration of entire SAP ERP on-premise solutions to the cloud. 

The solution does provide quite a lot of support, upgrades, automated batch updates, etc. 

It's a flexible platform for customers who are looking for ready-made solutions and support.

The solution is managed and supported by SAP. 

The most important aspect of the solution for our client is the feed. If you manage the heavy enterprise applications and need to generate a report, a C level report, for CEO or CFO level members of the organization, it's ten times faster than the on-premises option.

There's minimum downtime during migrations. This platform is very effective.

Only every quarter will customers need to get system upgrades or patches. This happens mostly at night or on weekends, lessening downtime even further. The updates of the system will happen through the cloud. It is a very good feature for the customer. 

There are a lot of dependencies on SAP. A customer doesn't have much flexibility to go and update the systems as they wish. SAP dictates this. If a customer needs an update immediately, they won't get it; they'll have to wait for the quarterly update.

Sometimes we are not able to provide the other services that a customer wants. SAP needs to offer some kind of flexibility in terms of configurations and modifications from the customer standpoint. Some kinds of activities that SAP monopolizes we should be able to perform, for the customer as a service provider.

There's a concern about the localization of the data centers. For a Dubai-base customer, there are a lot of concerns. We need our own local data centers to manage all of the services. Instead, there are various data centers all over the world. The lack of localization is a concern.

Our data centers are in Europe and come under GDPR regulations, and this doesn't apply to the Middle East yet. It causes a lot of confusion.

The solution charges money when companies integrate other solutions. There should be a simpler, cheaper way to integrate.

I've been using the solution for five or six years.

Clients don't seem to have issues with stability. We have not heard of any stability problems. 

The scalability of the solution isn't ideal. It's something that could be improved upon.

Right now, we have more than 1000 users on the product.

The solution is perfect for big enterprises such as the Government Sector, as well as defense. It is highly used by these customers.

The support that is provided is excellent. We have no complaints as to the level of support we've been given.

The initial setup is straightforward. We didn't find any complexities in the process.

There is 100% dependency on system integrators. If the landscape is complex and it is not as straightforward as a cloud migration model, and there are a lot of interfaces and a lot of dependencies on third-party systems within the landscape, system integrators are necessary. 

There are licensing fees, but no ancillary costs on top of that. Users won't have to pay extra, for example, for support. They have contracts for three and five years. 

They do, however, charge extra for integrations.

If a customer is looking for the latest innovations or products from SAP this solution is perfect for them. It also offers seamless integrations with other players. 

There are companies that you can use to layer on top of it. You can take the AWS platform and then put SAP on top of that. Or you can take Google cloud, or Azure, etc. 

It's a bit expensive compared to lead other platforms because the support is directly from SAP. However, it's quite good support.

I'd rate the solution nine out of ten.

We have several uses for the databases. We are using SAP Hanna and building more or less on top of databases using SAP Hanna Studio.

What I like the most is that we can convert databases into a proper multi-dimensional model, then we can project with the integration with Power BI.

Based on our customer's feedback, we have to see how we can get more from it.

The initial setup should be simplified.

The stability needs to be improved to be able to handle large amounts of data.

I have not yet found full documentation available for implementing the server, the database configurations, and integrating it with Power BI. There is no proper documentation available. It would be useful if there was proper documentation from the vendor.

I have been using SAP Hanna Enterprise Cloud for five or six months.

We had some issues with hanging if we were using a large amount of data.

I think that it is scalable, but we are still going through the projections. Based on business approval, we need to see how much data we are going to handle or if they have large databases, then we can scale.

The POC has been consumed by 12 members, they are IT admins and three to four business users.

We have not contacted the technical support because we have our support team within our company.

Previously we were using Azure Cloud.

The initial setup was not straightforward. The configuration was a bit complex which required the help of our admin team.

The implementation was done with the help from our admin team.

We have not yet explored all features and would have to check with the admin team for the additional requirements to further explore what additional features we may need for business cases.

I would rate this solution a seven out of ten.