There are areas of improvement because managing the environment is quite complex. There have been issues with operational monitoring, infrastructure management, and overall holistic control of operations. Additionally, the change request process is time-consuming, which is a significant disadvantage in an environment with numerous business processes, extensive landscape projects, and multiple enterprise operations. Lengthy change requests hinder business agility. Furthermore, scalability is a concern since it operates on Amodo, which is not designed for micro-scale operations. This makes scaling the environment challenging and sometimes leads to difficulties in managing rollouts and system server resource usage. Another drawback is the availability of the right resources for the job. Sometimes, when an issue arises, the necessary expertise and resources are not immediately accessible, resulting in prolonged resolution times. In some instances, inexperienced individuals are assigned tasks, which can be problematic as they may not fully comprehend the requirements. It is crucial to have experienced professionals who understand the intricacies and complexities of the system. They need to align themselves with the business goals because downtime can be categorized into technical downtime and system functionality downtime. Functionality downtime refers to instances where the system's performance is insufficient to meet the business's expectations, resulting in reduced efficiency in business transactions.
