SAP HANA Enterprise Cloud Reviews

SAP HANA Enterprise Cloud's pricing is generally considered high compared to competitors, with a significant focus on licensing fees, which vary based on the contract's length and scope. Support is included, but costs increase with integration and third-party tools. Discounts are available when purchasing in bulk or negotiating at year-end. Contracts are often for three to five years, positioning the solution as suitable for larger enterprises due to its comprehensive features and direct support from SAP.

• "The price is on little bit higher. For SAP HANA Enterprise Cloud, we see roughly five crores per annum."
• "I rate the product's price a five out of ten."
• "SAP may not be the most cost-effective option, but it does offer a comprehensive set of tools and features. When you have the right information, structure, and dashboard in place, it can provide excellent value. Additionally, competition with Oracle might be a factor to consider."

SAP HANA Enterprise Cloud serves multiple purposes including infrastructure hosting, ERP deployment, data analytics, and digital transformation. Users primarily transition to this cloud platform for cost-effective management of ERP systems and seamless integration into existing IT infrastructures. It supports sectors like manufacturing, finance, and logistics with real-time data dashboards, streamlining operations and reducing maintenance expenses. This platform is favored for providing a scalable and efficient environment for diverse enterprise needs.

Customer service and support for SAP HANA Enterprise Cloud are generally considered effective, with some praising swift response times and problem resolution. Users find the support helpful, but there is room for improvement, especially with faster response times and communication between on-premise and on-cloud teams. Some companies employ third-party services or have internal teams to handle issues. SAP's experts are essential for addressing high-priority issues, though support costs can be high.

Most users describe SAP HANA Enterprise Cloud's initial setup as straightforward and quick, especially when executed by knowledgeable personnel. However, some encounter complexities, particularly in connectivity with other systems and adapting to evolving platforms. Complexity also arises during patch upgrades or when managing extensive system landscapes. Deployment duration varies, often taking a few days; though larger projects may extend this timeframe. The setup phase benefits from SAP's emphasis on simplicity with ready-made configurations.

SAP HANA Enterprise Cloud shows strong scalability attributes, appealing to large enterprises like government and defense sectors. It offers easy scaling for cloud infrastructures but faces challenges with on-premise systems. Some users find it rapid and capable, while others note issues with bottlenecks and complexity. Ratings vary, often between seven to nine out of ten, indicating reliability and proven use across various industries with room for further improvement in some aspects.

Many report SAP HANA Enterprise Cloud as stable, with good compression and no major problems. Stability ratings vary, ranging mostly from six to nine out of ten. However, some experience slowdowns during updates and lack visibility into the system. With sufficient processes, personnel, and methodologies, a higher stability is achieved. Most express satisfaction with performance, while a few suggest improvements. Users often find it reliable, fast, and robust in the ERP system market.