SAP HANA Enterprise Cloud Reviews

My company's customers use SAP HANA Enterprise Cloud to support their enterprise resource planning product.

SAP HANA Enterprise Cloud comes under the new offerings from SAP, and it is quite a fast product for the processes and the companies. In general, SAP HANA Enterprise Cloud is a good solution that helps make all the processes in smaller and bigger companies transparent.

The price of SAP is an area of concern where improvements are required since it is an area that my company's customers usually discuss. The price of the product depends on what the customer needs from it, especially if you want to talk about customization. In general, the private cloud offers much more than the public cloud, which I believe is a strategy of SAP.

I can't say what can be better in the solution, as everything ultimately depends on the needs of the customer who uses it.

SAP is always trying to make things better to provide users with better integration capabilities. Big companies don't just use products from SAP. Big companies always have third-party systems that may need to be integrated into SAP, especially if there is a need to migrate data in processes. I think the SAP HANA Enterprise Cloud development is not yet completed.

Though SAP HANA Enterprise Cloud is a good product, it is hard to get connected with the right person who can help deal with the issues in the product. The stability of the product is an area of concern where improvements are required.

I have been using SAP HANA Enterprise Cloud for five years. I work as a system integrator of the solution. My company has been focusing on products from SAP since 1995. My company has a partnership with SAP.

Stability-wise, I rate the solution a six or seven out of ten.

Scalability-wise, I rate the solution a seven out of ten.

I work in a small company where two or three people use SAP HANA Enterprise Cloud. Right now, my company has undertaken the implementation of the product, which is a big project in which the customer needs the public cloud services offered by SAP.

The support you receive from the technical team of SAP depends on the type of problem and whether it is a high-priority or low-priority issue. If it is a high-priority issue, then SAP helps with its technically skilled support team. If a ticket is raised on a low-priority basis, then it becomes difficult to get help from SAP's technical support team.

My company's technical team has five engineers to take care of the product. It's important to note that with the new developments made by SAP, technical consultants need to know something about the products and the other way around.

My company has not had any problems with the product's initial setup phase.

The time needed to complete the deployment face of the product depends on the structure of the IT department of our company's customers. Sometimes, the product deployment can be done quickly, while at times, the processes of my company's customers may cause the deployment process to take more time. When my company gets involved with the deployment phase of the product for our customers, it takes a few days, after which the deployment process may get extended depending on what should be integrated along with certain other factors, like Microsoft Active Directory Certification. My company has to always look at how we can deal with certain specific needs of a customer.

The solution is deployed on the cloud and on-premises.

I recommend the solution to those who plan to use it. If SAP is well-implemented and the processes in an IT environment are well-prepared and customized to handle the product, then it can be one of the best products in an infrastructure.

I rate the overall product a nine out of ten.

The goal is to transition to the cloud due to cost considerations. The idea is to centralize operations and infrastructure to streamline development, quality, and production environments, leveraging the cloud in countries where the configurations are similar. The transition to the cloud will significantly reduce hardware maintenance costs. As part of this initiative, we've established a global partnership with Accenture to optimize maintenance costs and cut them in half when we shift to cloud environments. It's important to emphasize that coordination with each country is vital to ensure a smooth transition, as transitioning independently in different environments can lead to complications. In this context, our technology division is collaborating with a third-party provider to implement Microsoft solutions effectively.

While working with HANA and other applications, the key focus lies in robust processing and seamless integration between phases. This is crucial for generating comprehensive models, especially when dealing with various data sources and needing data updates. Ensuring data integrity across finance, supply chain, and other critical areas is paramount for real-time decision-making. Access to accurate and up-to-date information is essential for data protection. While the digital solution primarily serves basic maintenance, the ability to handle these core aspects efficiently is invaluable for your needs.

It’s a common challenge with applications like Microsoft and SAP that they tend to rely on engineers rather than human resources personnel for knowledge and implementation. This can be a drain on resources and expertise, leading to inefficiencies. It's clear that there is a need to prioritize user-friendliness, making it easier for non-technical users to operate the systems effectively. Training and education for users are crucial to ensure that the tools are accessible to everyone and can be utilized for different processes. By improving user training, SAP can encourage broader user adoption and enhance the tool's overall usability. This, in turn, can lead to increased productivity and more diversified reporting capabilities.

It's crucial to maintain smooth operations, especially in cases where there's urgency, like when specific software or processes are at risk. Tech support plays a pivotal role in ensuring that critical processes in areas like finance or production aren't disrupted. Addressing issues through a ticket system can be a game-changer, allowing for timely intervention and resolution. The key is striking a balance between emergency cases and routine support to reduce the urgency and maintain a high level of daily support throughout the week. Having centralized support from SAP is valuable, especially in situations where there are challenges with data ledgers. When you have the right experts on hand, it can resolve issues without a hitch. However, the absence of such expertise can lead to difficulties. It emphasizes the importance of having access to the right people to tackle specific issues effectively.

Neutral

SAP may not be the most cost-effective option, but it does offer a comprehensive set of tools and features. When you have the right information, structure, and dashboard in place, it can provide excellent value. Additionally, competition with Oracle might be a factor to consider.

Overall I would rate it eight out of ten. 

The solution offers a flexible subscription model. Customers can easily customize and activate the essential services as per their requirements.

They should include more SaaS-based features in the solution. Also, it needs improvement in terms of stability and performance.

I have been using the solution for seven years.

I rate the solution's stability a six or seven. It could be better.

The solution is scalable. I rate its scalability an eight out of ten. We have 500 solution users as our customers.

The solution's technical support team should have essential skill sets to deal with issues. Also, they should improve the communication between their on-premise and on-cloud teams to provide comprehensive customer support.

Neutral

The solution's initial setup process is straightforward. Based on the specific project requirements, it takes two or three days to complete. I rate the process an eight or nine.

The solution's cost is reasonable. It depends on the scope of the project. Apart from the standard licenses, there are additional costs for hiring external resources to manage it when a project requires specific skill sets. I rate its pricing a seven.

If you are looking for cloud strategy solutions, SAP HANA is the best tool. It has a longer life cycle and provides a lot of accessibility options. I rate it an eight out of ten.

SAP's Enterprise Cloud platform is basically used for deploying the SAP ERP systems on top of the cloud. Most of the customers we have want to move onto a cloud with pre-configured setups. Our specialization is the migration of entire SAP ERP on-premise solutions to the cloud. 

The solution does provide quite a lot of support, upgrades, automated batch updates, etc. 

It's a flexible platform for customers who are looking for ready-made solutions and support.

The solution is managed and supported by SAP. 

The most important aspect of the solution for our client is the feed. If you manage the heavy enterprise applications and need to generate a report, a C level report, for CEO or CFO level members of the organization, it's ten times faster than the on-premises option.

There's minimum downtime during migrations. This platform is very effective.

Only every quarter will customers need to get system upgrades or patches. This happens mostly at night or on weekends, lessening downtime even further. The updates of the system will happen through the cloud. It is a very good feature for the customer. 

There are a lot of dependencies on SAP. A customer doesn't have much flexibility to go and update the systems as they wish. SAP dictates this. If a customer needs an update immediately, they won't get it; they'll have to wait for the quarterly update.

Sometimes we are not able to provide the other services that a customer wants. SAP needs to offer some kind of flexibility in terms of configurations and modifications from the customer standpoint. Some kinds of activities that SAP monopolizes we should be able to perform, for the customer as a service provider.

There's a concern about the localization of the data centers. For a Dubai-base customer, there are a lot of concerns. We need our own local data centers to manage all of the services. Instead, there are various data centers all over the world. The lack of localization is a concern.

Our data centers are in Europe and come under GDPR regulations, and this doesn't apply to the Middle East yet. It causes a lot of confusion.

The solution charges money when companies integrate other solutions. There should be a simpler, cheaper way to integrate.

I've been using the solution for five or six years.

Clients don't seem to have issues with stability. We have not heard of any stability problems. 

The scalability of the solution isn't ideal. It's something that could be improved upon.

Right now, we have more than 1000 users on the product.

The solution is perfect for big enterprises such as the Government Sector, as well as defense. It is highly used by these customers.

The support that is provided is excellent. We have no complaints as to the level of support we've been given.

The initial setup is straightforward. We didn't find any complexities in the process.

There is 100% dependency on system integrators. If the landscape is complex and it is not as straightforward as a cloud migration model, and there are a lot of interfaces and a lot of dependencies on third-party systems within the landscape, system integrators are necessary. 

There are licensing fees, but no ancillary costs on top of that. Users won't have to pay extra, for example, for support. They have contracts for three and five years. 

They do, however, charge extra for integrations.

If a customer is looking for the latest innovations or products from SAP this solution is perfect for them. It also offers seamless integrations with other players. 

There are companies that you can use to layer on top of it. You can take the AWS platform and then put SAP on top of that. Or you can take Google cloud, or Azure, etc. 

It's a bit expensive compared to lead other platforms because the support is directly from SAP. However, it's quite good support.

I'd rate the solution nine out of ten.

I used SAP HANA Enterprise Cloud for my studies and in my internship.

To be honest, I prefer working with the cloud. I hardly find anything wrong with the tools deployed on the cloud. Maybe SAP HANA Enterprise Cloud is faster, but I find normal cloud services easier to work with as it is much clearer. I prefer to use normal cloud services.

Customization is an area of concern in SAP HANA Enterprise Cloud, where improvements are required. SAP HANA Enterprise Cloud needs to be made a little bit more user-friendly.

Maybe integrations with some AI tools should be made possible in the future. It would be great if users could use some AI tools in SAP HANA Enterprise Cloud.

From an improvement perspective, the product's prices can be improved.

With the tool, you see that it has some compatibility problems, which I experienced when trying to use it with a database on a Linux OS. The aforementioned area can be considered for improvement.

I have been using SAP HANA Enterprise Cloud for two years.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution if you have a good cloud infrastructure. Scalability-wise, I rate the solution a nine out of ten.

Thousands of people use SAP HANA Enterprise Cloud in the company where I work presently.

I never tried to contact SAP's technical team directly because we haven't had the chance to do it in my company. In my company, we face simple problems, which I can easily navigate through SAP's online portal, which has notes about everything, and everything is pretty clear. My organization has another company that seeks help from SAP's technical team.

I rate SAP's technical team an eight out of ten.

Positive

The solution is deployed on the private cloud services offered by Microsoft Azure.

Considering my company's environment, we have opted for a subscription-based licensing model, making monthly payments for our virtual machine and yearly payments towards the product's licensing costs.

The product is a little bit on the expensive side.

I rate the product's price a five out of ten.

I use FinOps from Microsoft Azure for some financial analysis in my company.

A technical team consisting of eight members is required to take care of the maintenance part of the solution.

I know and have a test certificate in SAP Integrated Business Planning Software for Supply Chain.

I recommend the solution to other users since I believe that not only me but also many other companies will soon begin to see a future for the products offered by SAP.

I rate the overall tool an eight out of ten.

Similar to Google and AWS platforms, SAP has its own cloud and we use it for deploying ERP systems on top of the cloud. Most of our clients need to move to the cloud with preconfigured items.  

Our specialization is the migration of the entire SAP ERP on-premise solutions to the Cloud. 

The solution does provide quite a lot of support, upgrades, automated batch updates, etc.

It's a more flexible platform for the customers who are looking for ready-made solutions and support. 

It is managed and supported by SAP. 

There's a minimum amount of downtime when using the solution. This platform is very effective. 

The most important aspect of the solution is the feed. If a company manages heavy enterprise applications and they need to generate a C level report, specifically for CEO or CFO level reporting and financial budget reports, it's very good. While on-prem takes a long time, this solution is ten times faster.

The customers get upgrades every quarter. There's often zero downtime for the customer because the upgrades will happen at night or over the weekends and will happen through the cloud.  

The customer has a lot of dependencies on SAP which means they don't have much flexibility to go and update the system when or if they need to. They will need to wait for the quarterly updates. It's possible to maybe raise a special request with SAP if it is absolutely necessary.

Occasionally, we're not able to provide the services our client wants. SAP should offer some flexibility in terms of configuration modifications. Some activities should be able to be performed by the service provider.

There's a concern about the localization of the data centers. For Dubai based customers, there's a lot of concern about the location of them. We need our own local data centers to manage all of the services. These platforms should be flexible enough based on the region. For example, in Europe, there's GDPR, but in the Middle East, this shouldn't apply.

SAP charges for third party integrations, and this shouldn't be the case. There should be simpler integrations with third-party platforms.

Our company has been using the solution for approximately five or six years. I've personally worked with SAP for 15 years now.

We haven't heard of any issues with stability. Our clients haven't complained about having any issues. It's good, as far as we can tell.

The scalability is a bit of an issue. It needs to be improved.

Right now, we have 1,000 users on the solution. It's used mostly for large-scale enterprises in the government sector and defense.

We've been 100% satisfied with technical support. They've been great. Our customers are extremely satisfied as well.

The initial setup is straightforward. It's not complex at all.

There is 100% dependency on the system integrators. There are a lot of interfaces that are run by the customers. The landscape can be complex and it is not a straightforward cloud migration model. If a client has a lot of interfaces and there are a lot of dependencies on the third-party systems within the landscape, system integrators will be required for sure. 

It's a bit expensive compared to lead other platforms because the support is directly from SAP.

The solution offers yearly contracts as well as three and five-year contracts that are a little bit less expensive. Technical support is included in the pricing.

There are, however, integrations and third-party tools that need to be taken into the cloud and the solution charges extra for those.

We're providing services on this solution.

If a company is looking for the latest innovations, products from SAP are what they will want. There are also seamless integrations. It is a really good product. 

I'd rate the solution nine out of ten.

There are around 100 users of this solution in my company. We use SAP HANA every minute of every day. 

Fiori is the most valuable feature, as well as the integration between S/4 and another solution as an extension. It's useful to have our business suite integrated all in one entity.

The only thing that could be improved is the cost.

In the next release, I would like to see all integrated solutions embedded in S/4 like SuccessFactors.

It's stable.

The solution is scalable.

The solution could be less expensive.

I would rate this solution a 9 out of 10.

I would recommend it because it's less risk, and you can avoid the headache of other IT solutions. 

Our primary use case is the SAP infrastructure hosting. We use SAP and we host it in the HANA Enterprise Cloud infrastructure in the SAP data center. It is a service from SAP. They host their SAP service on a private cloud and provide quite technical solutions.

One of the features that I've found most useful is that it's very simple. They take care of the technical aspects of the data, installations, patches and all those things, and I don't need to set up my data center. Once my business grows sufficiently when I need I can move to my data center and I can keep it there and I don't need to have a very serious or very senior SAP administrator.

There is always room for improvement. SAP manages it much better than many SAP applications but then they do it more like on-premise management. They're trying to improve on that but then they're not fully a cloud tool.

Maybe it is also due to the nature of the application. To some extent it is also due to the nature of the application. It can't be exactly similar to other cloud structure providers but it can be improved.

I have been using SAP HANA Enterprise Cloud for three years.

In terms of scalability, it is pretty good, it can scale up easily.

In my experience, customer service is pretty good. It's very good. I could even upgrade the SAP system easily.

The initial setup, if you want something quick, is very, very good. If you want to have your SAP application quickly installed and ready for application implementation then this is very good.

You just integrate your data with your local LAN network and then plug it in, and after that you implement it. The implementation for it is just like any other SAP implementation except that the technical aspects are mostly taken care of by SAP - technical and implementations, patching and all those things.

SAP installs the system so you don't need to go and get your license, install and patching and all those things. It is very good from that perspective. You have to think of the responsibility role and the responsibility matrix and see if you want to negotiate for those additionally. It will be included in your contract.

It is also better to negotiate some services initially then you don't need to think about setup and things like that.

Security is also pretty good because if you look at most of the SAP systems you do have secure access to SAP with support. Even when you're not on the Cloud they still provide secure access to SAP.

I would advise anyone considering this solution that they should get it. It is very technical, it is very good. One, it is very good and second, they don't need to have a data center to quickly get off the ground since it's everything under one solution.

On a scale from one to ten, I would rate HANA Enterprise Cloud certainly an eight. 

To get it to a ten, they should probably offer more cloud services. Most of the cloud infrastructure providers we have make everything pretty transparent, you know what you're getting, you have all these metrics and measurements and everything in the dashboard. Here you have to go through the contracting negotiations and all those things. So mainly it is because of the specializing and connecting but overall customers need them for production then they simplify it.