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SAP Crystal Reports pros and cons

Vendor: SAP
4.1 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

SAP Crystal Reports is easy to use, requiring only a simple click to generate reports.
SAP Crystal Reports offers a vast array of features available earlier than in previous versions.
SAP Crystal Reports enhances reporting by impacting flexibility and customization with dynamic parameters.
SAP Crystal Reports saves significant time by automating routine tasks, reducing manual effort.
SAP Crystal Reports provides a diverse range of functions utilized across various systems and needs.

CONS

Improvements could be made to analytics capabilities.
SAP Crystal Reports faces compatibility issues with third-party products.
The financing aspect of SAP Crystal Reports needs enhancement.
Better support for dynamic connectors is necessary for SAP Crystal Reports.
SAP Crystal Reports lacks customer support.
 

SAP Crystal Reports Pros review quotes

Patryk Golabek - PeerSpot reviewer
Sep 21, 2020
The most valuable feature is that from a user's point of view, it is easy to use and requires just a simple click to generate a report.
MVD Prasad - PeerSpot reviewer
Jan 9, 2024
SAP Crystal Reports offers a plethora of features, many of which were available much earlier than in the Crystal Reports we previously used. We extensively use its capabilities for generating general reports, working with Kaspersky data, and even incorporating images into our reports. The range of functions available in SAP Crystal Reports is diverse, and we leverage them across various systems for our needs.
reviewer2256327 - PeerSpot reviewer
Aug 11, 2023
The most valuable feature of the solution is that it is a fantastic way of generating reports.
Learn what your peers think about SAP Crystal Reports. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
reviewer1397571 - PeerSpot reviewer
Aug 16, 2020
I find Crystal Reports very easy to use, even for a non-technical person.
CI
Aug 20, 2025
Using SAP Crystal Reports had a strong impact on our organization; it saves significant time by automating routine reporting tasks and reduced manual effort in preparing customer letters and reports.
Alain Vanhaeght - PeerSpot reviewer
Feb 13, 2024
We use SAP Crystal Reports for operational reporting.
MUHAMMAD_IMRAN - PeerSpot reviewer
Jul 17, 2025
The impact of SAP Crystal Reports' dynamic parameters significantly affects the customization and flexibility of reports, allowing adjustments to parameters based on client needs, such as date, users, and ledger views, ensuring data is correctly collected and formatted according to the client's requirements.
GhulamMustafa - PeerSpot reviewer
Jun 20, 2024
The overall environment is the best. Data management, graphs, and layout – everything is the best, in my opinion.
MohammadShafiullah - PeerSpot reviewer
Jul 7, 2023
The initial setup of the solution is pretty easy.
NR
Nov 3, 2023
It is an user-friendly solution.
 

SAP Crystal Reports Cons review quotes

Patryk Golabek - PeerSpot reviewer
Sep 21, 2020
A real improvement would be a simpler system that allows users to play with the visualization without needing specialized skills and code.
MVD Prasad - PeerSpot reviewer
Jan 9, 2024
It has significantly enhanced security features, especially when compared to the standard security features of the earlier PeerSpot version I purchased. I've observed improvements in security, and overall, it's quite commendable. Regarding potential enhancements for the next release of this solution, I haven't closely examined SAP Crystal Reports 53. I've only encountered it briefly, perhaps once or twice. However, I anticipate that it likely offers advanced features distinct from its predecessor. I believe there may be notable improvements and additions in the latest version, and I look forward to exploring them further.
reviewer2256327 - PeerSpot reviewer
Aug 11, 2023
SAP Crystal Reports has some compatibility issues with third-party products.
Learn what your peers think about SAP Crystal Reports. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
reviewer1397571 - PeerSpot reviewer
Aug 16, 2020
There could be improvements made to the analytics capabilities.
CI
Aug 20, 2025
Customer support for SAP Crystal Reports is nonexistent.
Alain Vanhaeght - PeerSpot reviewer
Feb 13, 2024
SAP Crystal Reports should provide better support for dynamic connectors.
MUHAMMAD_IMRAN - PeerSpot reviewer
Jul 17, 2025
I rate SAP Crystal Reports a seven out of ten because while reports sometimes lack clarity due to varying data scenarios affecting comprehension, the backend learning experience with data is ongoing and highlights existing challenges.
GhulamMustafa - PeerSpot reviewer
Jun 20, 2024
Maybe some Power BI-related features could be added, like dashboards or direct editing in reports.
MohammadShafiullah - PeerSpot reviewer
Jul 7, 2023
If at all possible, a little bit of improvement on the analytical side is needed.
NR
Nov 3, 2023
The financing part needs improvement.