We performed a comparison between SAP Crystal Reports and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is an user-friendly solution."
"SAP Crystal Reports offers a plethora of features, many of which were available much earlier than in the Crystal Reports we previously used. We extensively use its capabilities for generating general reports, working with Kaspersky data, and even incorporating images into our reports. The range of functions available in SAP Crystal Reports is diverse, and we leverage them across various systems for our needs."
"The most valuable feature of the solution is that it is a fantastic way of generating reports."
"The initial setup of the solution is pretty easy."
"The most valuable feature is that from a user's point of view, it is easy to use and requires just a simple click to generate a report."
"We use SAP Crystal Reports for operational reporting."
"I find Crystal Reports very easy to use, even for a non-technical person."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The stability has been very good."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"It is a scalable solution."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"It's a very stable tool, very powerful."
"A real improvement would be a simpler system that allows users to play with the visualization without needing specialized skills and code."
"If at all possible, a little bit of improvement on the analytical side is needed."
"SAP Crystal Reports has some compatibility issues with third-party products."
"There could be improvements made to the analytics capabilities."
"The financing part needs improvement."
"It has significantly enhanced security features, especially when compared to the standard security features of the earlier PeerSpot version I purchased. I've observed improvements in security, and overall, it's quite commendable. Regarding potential enhancements for the next release of this solution, I haven't closely examined SAP Crystal Reports 53. I've only encountered it briefly, perhaps once or twice. However, I anticipate that it likely offers advanced features distinct from its predecessor. I believe there may be notable improvements and additions in the latest version, and I look forward to exploring them further."
"SAP Crystal Reports should provide better support for dynamic connectors."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The dashboard could be better."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The solution itself wasn't easy to set up."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"The price of the solution should be reduced."
"The support team is time-consuming, and they don't find the answer to our problem."
"The solution could integrate better with QR codes from some websites such as Facebook."
SAP Crystal Reports is ranked 9th in Reporting with 48 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. SAP Crystal Reports is rated 8.4, while Zendesk is rated 8.2. The top reviewer of SAP Crystal Reports writes "Helps analyze your data by creating richly formatted, pixel-perfect, and multiple reports from virtually any data source, delivered in over a dozen formats". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". SAP Crystal Reports is most compared with Microsoft Power BI, TIBCO Jaspersoft, Microsoft SQL Server Reporting Services, IBM Cognos and Tableau, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our SAP Crystal Reports vs. Zendesk report.
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