Try our new research platform with insights from 80,000+ expert users

SAP Crystal Reports vs Sisense comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
Sentiment score
7.0
Results with Sisense vary; some see immediate benefits, while others struggle to measure improvements or efficiency gains.
Due to the data presented to stakeholders, they are able to make informed decisions that impact the day-to-day operations of the client, giving them more insights into what's happening within their organization.
I have seen a return on investment in that we can manage the Sisense environment with a very small number of users.
 

Customer Service

Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
Sentiment score
7.6
Sisense is praised for exceptional, responsive customer service and skilled technical support, focusing on client success and prompt assistance.
I have not encountered any problems requiring assistance.
The support was very good.
We typically get responses within 24 hours.
 

Scalability Issues

Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
Sentiment score
7.4
Sisense scales well for medium to large businesses, handling over 100 million data loads despite increased querying times.
It is scalable to a very large extent and we can integrate any third-party tools.
Sisense works really well for simple to medium use cases and scales well.
 

Stability Issues

Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
Sentiment score
7.8
Sisense is generally stable and reliable, with occasional data import and dashboard load issues mitigated by caching.
 

Room For Improvement

SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
Sisense users face dataset handling issues and seek improvements in speed, interface, integration, customization, and documentation.
Integration of a real-time preview and a live preview panel that updates instantly while designing the reports would make it much easier to use.
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
I would like to see an improvement in the live data connection, specifically making the process faster.
Sisense should provide more support for CI/CD, as we found the CI/CD approach quite limited.
I give Sisense a nine because the integration with some third-party tools is good.
 

Setup Cost

SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
Sisense offers competitive pricing with extensive features, ideal for mid-size and large organizations, but less affordable for smaller businesses.
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
They were practically dead even from a pricing perspective.
 

Valuable Features

SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
Sisense excels with multi-source integration, ease of use, fast deployment, data visualization, and robust real-time analytics support.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
It offers two ways to access data: by cubing the data or hitting it live.
Sisense has positively impacted my organization by drastically reducing the time taken to build the data cube, and we can see real-time analytics.
Sisense positively impacts our organization by speeding up the process of getting and presenting the data to customers or stakeholders.
 

Categories and Ranking

SAP Crystal Reports
Ranking in Reporting
10th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
Sisense
Ranking in Reporting
13th
Average Rating
8.8
Reviews Sentiment
6.2
Number of Reviews
43
Ranking in other categories
BI (Business Intelligence) Tools (18th), Cloud Analytics (5th), Data Visualization (13th), Embedded BI (7th)
 

Mindshare comparison

As of November 2025, in the Reporting category, the mindshare of SAP Crystal Reports is 2.5%, down from 2.8% compared to the previous year. The mindshare of Sisense is 2.1%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Market Share Distribution
ProductMarket Share (%)
SAP Crystal Reports2.5%
Sisense2.1%
Other95.4%
Reporting
 

Featured Reviews

Salman Mukhtar Baig - PeerSpot reviewer
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.
Vishal Halbe - PeerSpot reviewer
Has improved project turnaround time with customizable dashboards and faster data delivery to stakeholders
Sisense has some limitations, especially in rendering tables or graphs. For example, if you want to perform custom sorting or searching based on multiple columns, that becomes quite tricky. Providing more control over how the data is sorted or filtered would be quite useful. Additionally, it could provide more connectors to integrate with emerging different data sources to exponentially increase the amount of data it can handle. Sisense should provide more support for CI/CD, as we found the CI/CD approach quite limited, which is something that can be worked on. Some data scientists suggested more features can be offered by providing different models for data analytics. Sisense can improve by adding more features for handling complex schemas and making the pricing straightforward. The dashboarding features are good enough, but additional features could make it even more attractive. Also, CI/CD support or source control support would be really helpful.
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
873,808 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
10%
Government
10%
Manufacturing Company
9%
Financial Services Firm
16%
Computer Software Company
10%
Government
9%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise7
Large Enterprise11
 

Questions from the Community

What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What do you like most about SAP Crystal Reports?
We use SAP Crystal Reports for operational reporting.
What needs improvement with Sisense?
Sisense has some limitations, especially in rendering tables or graphs. For example, if you want to perform custom sorting or searching based on multiple columns, that becomes quite tricky. Providi...
What is your primary use case for Sisense?
Sisense was used for one of our clients to enable analytics and dashboards for their applications, which were supposed to get the data from different partners for that specific client. Sisense is w...
What is your experience regarding pricing and costs for Sisense?
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
 

Overview

 

Sample Customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo
Find out what your peers are saying about SAP Crystal Reports vs. Sisense and other solutions. Updated: November 2025.
873,808 professionals have used our research since 2012.