

SAP Crystal Reports and Sisense are two competitive reporting tools in the domain of data visualization and reporting. Sisense seems to have the upper hand due to its ease of use and ability to handle modern visualizations effectively.
Features: SAP Crystal Reports allows customizable report layouts, extensive data source options, and powerful formula capabilities, enabling integration with various enterprise products. Sisense excels at combining multiple data sources for quick deployment and offers advanced visualization tools, which are beneficial for rapidly evolving environments.
Room for Improvement: SAP Crystal Reports needs improvement in ease of use, particularly for beginners, and its visualization features could be modernized for better integration with newer technologies. Sisense would benefit from more advanced data handling features like 'nerd mode' for technical users and better integration with statistical tools such as R and SAS.
Ease of Deployment and Customer Service: SAP Crystal Reports primarily operates on-premises, whereas Sisense provides flexibility with public and private cloud options. Customer service ratings are modest for SAP Crystal Reports, relying on community support, while Sisense is noted for prompt and effective customer service, enhancing user satisfaction.
Pricing and ROI: SAP Crystal Reports is known for a high price but offers value in detailed reporting features. Sisense, although expensive, provides a scalable pricing model with strong ROI through its comprehensive features and user-focused design.
Due to the data presented to stakeholders, they are able to make informed decisions that impact the day-to-day operations of the client, giving them more insights into what's happening within their organization.
I have seen a return on investment in that we can manage the Sisense environment with a very small number of users.
I have not encountered any problems requiring assistance.
The support was very good.
We typically get responses within 24 hours.
It is scalable to a very large extent and we can integrate any third-party tools.
Sisense works really well for simple to medium use cases and scales well.
Integration of a real-time preview and a live preview panel that updates instantly while designing the reports would make it much easier to use.
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
I would like to see an improvement in the live data connection, specifically making the process faster.
Sisense should provide more support for CI/CD, as we found the CI/CD approach quite limited.
I give Sisense a nine because the integration with some third-party tools is good.
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
They were practically dead even from a pricing perspective.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
It offers two ways to access data: by cubing the data or hitting it live.
Sisense has positively impacted my organization by drastically reducing the time taken to build the data cube, and we can see real-time analytics.
Sisense positively impacts our organization by speeding up the process of getting and presenting the data to customers or stakeholders.


| Product | Market Share (%) | 
|---|---|
| SAP Crystal Reports | 2.8% | 
| Sisense | 2.3% | 
| Other | 94.9% | 


| Company Size | Count | 
|---|---|
| Small Business | 17 | 
| Midsize Enterprise | 15 | 
| Large Enterprise | 22 | 
| Company Size | Count | 
|---|---|
| Small Business | 28 | 
| Midsize Enterprise | 7 | 
| Large Enterprise | 11 | 










Turn information from almost any data source into a sophisticated, interactive report with SAP Crystal Reports. This powerful, user-friendly application for small businesses and departments can help you deliver key insights to the right decision maker, at the right time, in the right format.
Click here for a free trial
Sisense is an end-to-end business analytics software that enables users to easily prepare and analyze large, complex datasets. Sisense’s Single-Stack BI software includes data preparation, data management, analysis, visualization and reporting capabilities.
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