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SAP Crystal Reports vs Sisense comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
SAP Crystal Reports delivers excellent ROI by enhancing ERP reporting and efficiency, with returns exceeding 1000% despite training costs.
Sentiment score
6.6
Sisense offers time-saving benefits with cost-effectiveness, but experiences vary based on existing analytics systems and initial investments.
 

Customer Service

Sentiment score
5.9
SAP Crystal Reports support is mixed, with larger clients prioritized, leaving smaller users often relying on online communities.
Sentiment score
7.9
Sisense excels in customer service with expert support, responsive assistance, and a strong commitment to client success.
I have not encountered any problems requiring assistance.
The support was very good.
 

Scalability Issues

Sentiment score
7.6
SAP Crystal Reports is scalable for medium to large businesses, but smaller companies may find it costly.
Sentiment score
7.3
Sisense is praised for scalability, though some users report performance issues with large data volumes; security concerns exist.
 

Stability Issues

Sentiment score
7.0
SAP Crystal Reports has become more stable since 2013, with most users experiencing improved reliability and performance.
Sentiment score
7.8
Sisense is stable and reliable, with minor slowdowns during data import, but users report no major stability issues.
 

Room For Improvement

SAP Crystal Reports needs enhanced visualization, integration, and debugging to address interface complexity, performance issues, and compatibility limitations.
Sisense users want enhanced large dataset handling, improved dashboards, better data connectivity, and reduced costs with more customization options.
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
I would like to see an improvement in the live data connection, specifically making the process faster.
 

Setup Cost

SAP Crystal Reports pricing varies, around $500 per license; discounts and free viewing options exist, training adds costs.
Sisense offers a subscription model with competitive pricing, ideal for mid-sized to large enterprises due to its robust features.
There was no significant difference in pricing between Sisense and ThoughtSpot.
 

Valuable Features

SAP Crystal Reports offers robust data visualization, extensive data connections, dynamic features, rapid development, and seamless Business Objects integration.
Sisense offers user-friendly deployment, rapid data integration, intuitive dashboards, and advanced analytics for enhanced data insights and visualization.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
It offers two ways to access data: by cubing the data or hitting it live.
 

Categories and Ranking

SAP Crystal Reports
Ranking in Reporting
7th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
No ranking in other categories
Sisense
Ranking in Reporting
14th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
41
Ranking in other categories
BI (Business Intelligence) Tools (19th), Cloud Analytics (6th), Data Visualization (15th), Embedded BI (9th)
 

Mindshare comparison

As of August 2025, in the Reporting category, the mindshare of SAP Crystal Reports is 2.7%, down from 3.2% compared to the previous year. The mindshare of Sisense is 2.3%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting
 

Featured Reviews

MUHAMMAD_IMRAN - PeerSpot reviewer
Crystal Reports enables comprehensive data visualization but requires consistent integration practices for optimal accuracy
SAP Crystal Reports provides a clear picture for customer and vendor orders, showing whether orders are pending and delivering receivable and payable statuses, which allows understanding different scenarios categorically for client needs, ultimately satisfying both customers and clients. The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel, which makes accessing and understanding data from the database easier. The ability to generate different formats facilitates better data analysis, although occasionally advanced features such as workbench center directly enhance the experience. The impact of SAP Crystal Reports' dynamic parameters significantly affects the customization and flexibility of reports, allowing adjustments to parameters based on client needs, such as date, users, and ledger views, ensuring data is correctly collected and formatted according to the client's requirements.
Wiboon Thabsuwan - PeerSpot reviewer
Helps businesses save time and offers good integration features
I would say that using Sisense on Linux's platform might not be advantageous for everyone. I am more familiar with Windows than Linux. With Windows, the system performs very fast. Even if your data size consists of like 10,00,00,000 loads or whatever, it works very fast. When using Sisense, it is better to have some people with a very good understanding of Linux. I need more technical people who understand about Linux OS. Only two people would be enough to operate the tool.
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
864,155 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
10%
Government
9%
Financial Services Firm
18%
Computer Software Company
11%
Government
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with SAP Crystal Reports?
Maybe some Power BI-related features could be added, like dashboards or direct editing in reports. We use query language to build reports; this area could be improved more.
What is your primary use case for SAP Crystal Reports?
We use SAP Crystal Reports for reporting. We use it for financial reports like statements of accounts, trial balances, and other management reports, salary slips, and many other purposes.
What do you like most about SAP Crystal Reports?
We use SAP Crystal Reports for operational reporting.
What needs improvement with Sisense?
I would like to see an improvement in the live data connection, specifically making the process faster. Additionally, incorporating more self-service capabilities would benefit the product.
What is your primary use case for Sisense?
I was looking into some of our business operations with tow truck companies. I focused on evaluating turnaround times for tow trucks to arrive on-site for accidents and how long it took them to cle...
What is your experience regarding pricing and costs for Sisense?
There was no significant difference in pricing between Sisense and ThoughtSpot. They were practically dead even from a pricing perspective.
 

Overview

 

Sample Customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo
Find out what your peers are saying about SAP Crystal Reports vs. Sisense and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.