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SAP Crystal Reports vs Zoho Analytics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
SAP Crystal Reports delivers excellent ROI by enhancing ERP reporting and efficiency, with returns exceeding 1000% despite training costs.
Sentiment score
6.3
Zoho Analytics saves time, improves decision-making, and reduces costs for $50 monthly, enhancing focus on data analysis.
 

Customer Service

Sentiment score
5.9
SAP Crystal Reports support is mixed, with larger clients prioritized, leaving smaller users often relying on online communities.
Sentiment score
6.2
Zoho Analytics support is praised for responsiveness but criticized for documentation mismatches, call delays, and occasional slow resolutions.
I have not encountered any problems requiring assistance.
With a single click, live support is available, and for major issues, they conduct a live session to resolve the problem.
 

Scalability Issues

Sentiment score
7.6
SAP Crystal Reports is scalable for medium to large businesses, but smaller companies may find it costly.
Sentiment score
6.5
Zoho Analytics is scalable and efficient, accommodating diverse users and data needs, comparable to Qlik Sense in capabilities.
 

Stability Issues

Sentiment score
7.0
SAP Crystal Reports has become more stable since 2013, with most users experiencing improved reliability and performance.
Sentiment score
7.5
Users find Zoho Analytics mostly stable with minimal downtime, appreciating its responsiveness, though some suggest performance improvements.
Zoho Analytics is very stable.
 

Room For Improvement

SAP Crystal Reports needs enhanced visualization, integration, and debugging to address interface complexity, performance issues, and compatibility limitations.
Zoho Analytics needs improved graphics, data connectivity, user interface navigation, and more intuitive options for users seeking better functionality.
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
Providing specific fields based on which to calculate predictions would be helpful.
 

Setup Cost

SAP Crystal Reports pricing varies, around $500 per license; discounts and free viewing options exist, training adds costs.
Zoho Analytics offers reasonable pricing starting at a few dollars, with better value for enterprises using Zoho One.
 

Valuable Features

SAP Crystal Reports offers robust data visualization, extensive data connections, dynamic features, rapid development, and seamless Business Objects integration.
Zoho Analytics is a powerful tool with extensive features for intuitive visualization, collaboration, and automated reporting, enhancing data-driven insights.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
I can track the progress and activities of my salespersons, as well as see advanced reporting based on line charts, graph charts, and pie charts.
 

Categories and Ranking

SAP Crystal Reports
Ranking in Reporting
7th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
No ranking in other categories
Zoho Analytics
Ranking in Reporting
18th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
25
Ranking in other categories
BI (Business Intelligence) Tools (24th), Data Visualization (16th), Embedded BI (9th)
 

Mindshare comparison

As of August 2025, in the Reporting category, the mindshare of SAP Crystal Reports is 2.7%, down from 3.2% compared to the previous year. The mindshare of Zoho Analytics is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting
 

Featured Reviews

MUHAMMAD_IMRAN - PeerSpot reviewer
Crystal Reports enables comprehensive data visualization but requires consistent integration practices for optimal accuracy
SAP Crystal Reports provides a clear picture for customer and vendor orders, showing whether orders are pending and delivering receivable and payable statuses, which allows understanding different scenarios categorically for client needs, ultimately satisfying both customers and clients. The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel, which makes accessing and understanding data from the database easier. The ability to generate different formats facilitates better data analysis, although occasionally advanced features such as workbench center directly enhance the experience. The impact of SAP Crystal Reports' dynamic parameters significantly affects the customization and flexibility of reports, allowing adjustments to parameters based on client needs, such as date, users, and ledger views, ensuring data is correctly collected and formatted according to the client's requirements.
Muljo Witono - PeerSpot reviewer
Helps to analyze past performance and conduct company performance reviews
Integration with other platforms in Zoho Analytics works fairly well. We've successfully integrated it with other databases. However, the issue lies in the frequency of updates, which happens only every four hours. I rate the overall solution an eight out of ten. I would recommend Zoho Analytics to others. Compared to Microsoft Power BI, it's easier to work with databases for analytics.
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
865,484 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
10%
Government
9%
Computer Software Company
14%
Non Profit
9%
Manufacturing Company
9%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with SAP Crystal Reports?
I believe SAP Crystal Reports could be improved or enhanced because one of the problems I am facing with it is that sometimes it hangs and uses too much memory, which is frustrating. If it is close...
What is your primary use case for SAP Crystal Reports?
My usual use cases for SAP Crystal Reports involve designing reports based on the requirements of the clients and management, such as profit and loss, graphs, multiple reports, sub reports, and das...
What do you like most about SAP Crystal Reports?
We use SAP Crystal Reports for operational reporting.
What do you like most about Zoho Analytics?
Zoho Analytics's most valuable feature is the ability to provide excellent analytics through a single platform.
What is your experience regarding pricing and costs for Zoho Analytics?
I rate the tool's pricing seven out of ten. The licensing costs are yearly.
What needs improvement with Zoho Analytics?
The improvement needed is regarding the number of API calls. Currently, Zoho Analytics only allows us to update data hourly. It would be much better to have updates more frequently every half an hour.
 

Also Known As

No data available
Zoho Reports
 

Overview

 

Sample Customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Suzuki, American Pacific Mortgage, KPMG, Air Canada, University of Michigan, BricozOr, WorldWide Express, The University of Melbourne, Novartis, SAIC
Find out what your peers are saying about SAP Crystal Reports vs. Zoho Analytics and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.