SAP Cloud Platform Reviews

I'm doing some research because I would like to see how we can make Azure API and SAP CPI work in my current IT landscape. I lead teams who work on it. I am not very hands-on, but am responsible for the major decisions.

My organization typically uses SAP Cloud Platform to interface our core ERP, SAP ERP, with partner systems, billing systems, automation systems, finance systems, and so on. We've also been migrating interfaces with other technologies to SAP CPI.

We are on the SaaS version of Cloud Platform.

One of the most valuable features I have found is that the solution is secure. It is a service based in the cloud. In terms of services, we don't have to plan to the last detail. It is pretty scalable. In terms of the typical functions we do in SAP, it meets most of the use cases quite well.

Earlier, we had interfaces in flat files for other middleware, specifically a legacy middleware system. The point of failure was spread across multiple areas, and the interfaces failed more frequently than what we needed. The monitoring was also challenging and required a different skill set. We had five different middleware systems, so we had five different maintenance teams, so consolidation was challenging. However, once we moved most of that to CPI, the maintenance costs, in terms of the maintenance teams, came down. We have much more certainty now about the functioning of our databases, leading to a decrease in instances of failure.

What I would like to see improved is the learning curve. It is not easy to train someone on SAP CPI. Also, when it comes to different partner systems, especially front-end customer experience systems or mobile apps, CPI doesn't seem to be the best fit, especially in the context of customer experience systems, content management, and mobile apps.

I have been working with SAP Cloud Platform for three years now.

The solution has been safe and stable.

We have several thousand users on the platform.

We sometimes ask questions about queuing and a few other things. There are some smaller ITP protocols that CPI does not support. We have had interactions and discussions with them. In general, I am happy with them when it comes to them providing technical responses, but there is a reluctance to go out of their way to help. They just answer exactly what we ask, and they don't try to offer it even instead of that. So if you don't ask the right question, they'll probably not give you the answer at all.

Neutral

Some of the older tools are now reaching the end of their lifecycle and becoming obsolete. We also had challenges related to stability and maintenance.

The initial setup was straightforward. The only complexity we encountered was in migrating the existing systems. However, when it came to setting up the CPI itself, it was relatively straightforward.

It's not too difficult to maintain. We know what we're getting into from the maintenance perspective. Otherwise, it's not a big challenge.

Our internal IT shop implemented the solution.

SAP Cloud Platform is generally more expensive than the other options.

We're still looking at Azure API for the other half of our landscape. But for SAP-related work, it was obvious to go with CPI.

Each use case might be slightly different, so people need to do due diligence before deciding what is the best fit for them. While SAP CPI is really good, it may or may not be the best fit for someone else.

I rate SAP Cloud Platform an eight out of ten.

I use SAP Cloud Platform in my company as an integration tool primarily focused on SAP products.

SAP Cloud Platform is a new tool in the market, so it's still not mature enough as it still lacks a lot of features. SAP Cloud Platform primarily focuses on SAP integrations, so it might work better if you have SAP's Digital Core. Tools like Salesforce or ServiceNow, are better choices than SAP Cloud Platform.

The tool's UI is not very intuitive for cloud integration, so it needs research to understand its options and how it may work. SAP Cloud Platform is built on a framework named Apache Camel, and they have continued with that to date, which may make it seem not the easiest version of the tool. As a user or a developer, Apache Camel framework in SAP Cloud Platform may not seem like the easiest tool to build as the process may not seem to be very intuitive. The UI of the tool is not intuitive. Right now, if I compare SAP Cloud Platform with Dell Boomi, I would say that the latter provides a far more beautiful and intuitive view compared to the former.

I have been using SAP Cloud Platform since 2017. I have been a user of SAP Cloud Platform since the time SAP did not have the cloud version and relied on SAP Eclipse, an on-premise tool for ABAP development, which I found to be pathetic. I am a user of the product.

It is a stable solution, as I never encountered issues when using it.

It is not much of a scalable solution. One of the issues with the tool is that if its processes get stuck, you cannot cancel them from your end, so you have to seek help from SAP, which is a painful process as it takes hours before the stuck processes get canceled. The product is fine, but it is not the best.

My company provides the solution to one of the companies under the big four. A considerable number of people use the platform, and it is growing because the demand for cloud integration has increased as it's free with other SAP products, causing the demand for Dell Boomi to reduce. I don't have a straightforward number related to the number of the tool's users in my head, but I think that indicates the tool currently has more than 100 users.

I have experience with the solution's technical support of SAP, and it takes a long time to get help from SAP. It is difficult to find answers in SAP for help as there is no online community as such, though I believe SAP has answers in KBAs, so you will have to dig into its massive knowledge base.

I rate the technical support a seven out of ten.

Neutral

The product's initial setup phase is slightly difficult, as it needs a lot of expertise for one to do it in a reasonable amount of time. With SAP Cloud Platform, you may have to install bridges, connectors, and so on, so it's not very easy, making its setup phase seem like it is of medium complexity.

My company chose SAP as it pushed us to select SAP Cloud Platform instead of Dell Boomi or any other tool, as Cloud Platform belongs to SAP. SAP Cloud Platform comes free with SuccessFactors, which is a primary reason why clients use it. SAP Cloud Platform does add a lot of complexity for the company's team owing to its capabilities.

I recommend the solution to those who plan to use it, but I would always say that the cost of building and maintaining integration in the solution will always be higher.

I rate the overall tool a seven out of ten.

We do public cloud and private cloud implementations of SAP. We also help with the BTP solutions for integrations with Non-SAP systems. I think it's becoming more popular because of RISE with SAP. Earlier, HANA Enterprise Cloud had a lot of limitations. But now, considering RISE with SAP, the solutions are much better. So, people use the solution for running their ERP.

Feature-wise, I like it since it allows you to integrate with multiple applications. There are available connectors that allow you to integrate. Then, there are a lot of data analytics use cases you can implement once you are on the cloud platform.

I think the public cloud has a lot of room for improvement. The private cloud is working well, but the public cloud has room for improvement. Speaking about the public cloud, it's a very rigid system. So, there is not a lot of customization possible in a public cloud environment.

I think the current version of the system is very strong. I think it has pretty much all the features which were needed. So it is, and it's a very new one. So we'll have to really see how customers are able to use the solution.

I work for a consulting company. Actually, we do SAP implementations. So, I work as an integrator for SAP products. I have been using SAP Cloud Platform for five years. My company has a partnership with SAP.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution an eight out of ten. I think the private cloud is scalable. The public cloud is not very scalable. The solution is suitable for small and medium companies.

Support depends on the vendor that you have chosen. There are a lot of vendors. So if the vendor is good, then support is also good. SAP's support is very good. I would rate its support a ten out of ten.

Positive

SAP does the initial setup. So when we start the implementation, they have already done the initial setup. So it's pretty simple. For a user, it is very simple.

On a scale of one to ten, where one is a high price, and ten is a low price, I rate the pricing a six or seven.

There are not many tools with which you can compare SAP Cloud Platform. There is Microsoft Dynamics 365, but it is for very small organizations. Also, Oracle has NetSuite. SAP has a good breadth of features. I mean, it can pretty much do anything and everything, and it provides coverage to all industries. So, it's phenomenal.

I would definitely recommend the solution to those planning to use it.

I rate the overall product a nine out of ten.

We are using the solution for our mobile services mainly, and we have a full SAP Integration Suite.

SAP Cloud Platform has got a lot of new developments and innovative capabilities. Earlier, we used to have development with limited tools on-premise. After SAP Cloud Platform, which is currently known as SAP Business Technology Platform, it has got a different indication. For example, the analytics are on the cloud and it has got development interfaces. It has got intelligent technologies in different areas. We use all these innovative capabilities which SAP provides, and we develop our system and our applications based on that.

Technical support is helpful. We are in contact with them often.

The solution is stable.

It’s easy to maintain, as everything is handled by SAP.

The scalability is good.

We’re happy with all of the features on offer.

The current pricing model is credit-based. We would like to have more information about the usage of the existing applications. That could improve.

Recently, SAP has introduced login, more of a free trial where you can trial and error, so you can try something without paying any subscriptions, so that's good. So similar, more applications can be hosted on free trial so that people can try them first, and then if they like it, then they can go for it.

I’ve been using the solution for three years.

The performance is pretty good and it's also stable. We don't have any downtime.

It's completely managed by SAP, so you don't have to worry about the scalability part. You can just deploy your subaccounts and SAP would be managing the infrastructure and all the storage, networking, and everything. We will be able to just deploy applications and manage without having to worry about sizing.

Currently, we have around 30 users using it for development integration and different purposes. They are actually working on it. On the other side, the user point of it is around a thousand plus users on the application side.

Slowly, there are more and more products being introduced in the SAP Business Technology Platform, that's the Cloud Platform. We have a lot of systems running on-premise as well, and here is where you have the possibility to increase usage. Sometimes your on-premise systems will come to the end of life. You don't have to upgrade those systems which are running on-premise. Instead, you can migrate your application to the SAP Cloud Platform and start using the solutions which are provided by SAP. From that point of view, you don't have to do any system administration. You don't have to do any hardware maintenance. It will be completely managed basically. From our side, slowly the usage would be increased, for sure.

We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers and SAP to promote the product, as and when needed. For example, currently, we have a lot of applications are running on the SAP data center. It's called Neo data center and SAP is slowly reducing the usage of the SAP data center SAP is encouraging to move to the multi-cloud. It's called Cloud Foundry, the Cloud Foundry open-source platform where you can do the developments in all the different hyperscalers. SAP is helping us to do the migration from the Neo platform, that is the SAP data center, to the Cloud Foundry data center.

We had all the systems running on-premise. However, when the SAP Cloud Platform was introduced, then we started using the native solutions and native applications provided by SAP. You have the possibility to connect the backend systems which are running on-premise using SAP cloud connector. This is the kind of usage, that we started with when using the SAP Cloud Platform for the first time and we have been pretty happy.

The initial setup is pretty straightforward and SAP has got a lot of YouTube videos where they explain how to configure different applications or subaccounts and how to integrate with the backend systems. With a lot of SAP-provided YouTube videos, it’s easy.

We have slowly started deployment. W haven't gone for a big bang approach. Also, we have started using the Business Technology Platform, the SAP cloud applications. We have developed some small applications. Once we are quite familiar with it, then we will migrate the SAP applications from the cloud. We’re going nice and slow.

There is no maintenance needed on our side. It's completely managed by SAP and the deployment of the applications is pretty fast. You have a different environment where you do the development and your production, so you will use the subaccount server. You can do the developments in the development subaccount, then you can transport them to the production subaccount. It's super easy.

We have a service provider. We use a third-party service and we have a native team who is supporting this application. We have an in-house team as well. At the same time, we have gotten pretty good help from SAP’s side.

I don't have the details about pricing. It's been managed by a different contract team. We have only the user-based information, and the technical information. The cost part is managed by a different team.

It's a subscription. You just subscribe to whatever services you want and you get certain credits upfront. For example, when you get a first-time account, and if you choose the SAP Cloud Platform, then SAP would be providing certain credits. That credit would be reduced based on your usage. At the end of the month, you will come to know how much credit is left for you, then you can just increase or start using

We did not look at other options. Currently, we have a lot of dependency on the SAP product as we have 25 different SAP products running.

SAP Cloud Platform is an online platform, so it's getting updated all the time. There is no particular version. We have a multi-cloud provider. In the SAP Cloud Platform, you can choose different hyperscalers according to your requirements. We have a few subaccounts running in SAP data centers and a few subaccounts running in Azure.

SAP has got a new program called RISE with SAP. For the RISE with SAP program, it's everything in a single contract with SAP. You don't have to have a different contract for different products. SAP would be hosting the infrastructure and you have the possibility to choose the hyperscalers. You can choose which hyperscaler you want to run your systems and the RISE with SAP program includes SAPs Cloud Platform. With that program, SAP is encouraging new greenfield implementations and for us, more customers. Also, they have plans for integrating with bigger customers as well. They have different options for this RISE with the SAP program. So that would be really nice if any new organization needs pitching into or trying to get in with the SAP Cloud Platform. RISE with SAP is the first thing that they have to go with. SAP will come and they'll cover all the information, whatever is needed.

I’d rate the solution nine out of ten.

We create applications for other companies to power HR experiences. Mostly somewhat complicated web applications, so that's where we use the SAP Cloud Platform. The web applications may have standard backend launches and use front-end technologies such as React or even the conventional SAP WiFi, so we use the SAP Cloud Platform for those cases.

Though I'm not a massive fan of the SAP Cloud Platform, it has good features, such as its integration with other SAP solutions. When integrating with SAP or even the SAP sister company SuccessFactors and other companies SAP has acquired, you also enjoy data features in the SAP Cloud Platform, such as role-based permissions and other characteristics you can import from SAP.

From what I understand, the SAP Cloud Platform is for implementation on AWS or Azure, and it's not meant to be a full-fledged cloud solution, so while using the platform, an area for improvement is that it has fewer offerings and is less flexible when compared to AWS. AWS has a lot more flexibility than the SAP Cloud Platform.

I've also used Azure in college and AWS in between, and I prefer AWS over the SAP Cloud Platform. The only reason I would ever stick with the SAP Cloud Platform is to create applications integrated with SAP or with other companies within SAP, such as SuccessFactors.

When you go into the SAP Cloud Platform web page, it's a bit bland and has relatively limited offerings. For example, there doesn't seem to be in-house MongoDB support, but I realize there's in-house support for the PostgreSQL database, so there are fewer offerings in the SAP Cloud Platform. Yes, you can always go for a database on the actual MongoDB server rather than depending on the offerings of the SAP Cloud Platform. However, it's still better to support MongoDB from the platform, so payment is consolidated, rather than going to a different location to make a payment.

Another room for improvement in the SAP Cloud Platform is the need to create an SAP subaccount if you need to use the platform unless you have an SSO login by Google or if you're using a different identity provider such as Microsoft or Google. Instead of requiring dependency on SAP, it would be good if users could use the SAP Cloud Platform even without a subaccount on SAP. For example, when hosting an application on AWS or Azure, you don't have to create an account in Amazon or Microsoft. You can still do it using Google. You can use almost anything, so I'd like SAP to improve by removing the dependency, particularly the requirement to create an SAP account to use the SAP Cloud Platform.

In the next release of the SAP Cloud Platform, it would be exciting to see more in-house support for many new features, similar to what AWS or Azure offers. It could be different types of systems instances, though that could already be there, so I'm unsure about that. Including MongoDB support on the platform similar to what's offered on AWS would be great because I use MongoDB a lot, and I've even used it for personal tasks, so I'm a bit biased. For example, in AWS, you can have a MongoDB system with 750GB and limits and calls per month. It would be nice if MongoDB support is available in the SAP Cloud Platform.

I've been employed in the company for fifteen months. I was a freshman out of college and employed here, so I've used the SAP Cloud Platform since joining the company.

The SAP Cloud Platform is stable, and I haven't had many issues with it. My use case for the platform has been mostly limited, though. Hence, I'm unsure if that stability I'm experiencing applies to every single scenario, but whatever I've used the SAP Cloud Platform for so far seems pretty stable.

I've never contacted the technical support for the SAP Cloud Platform, as I only have limited experience with it.

As many of our applications require SAP data and integration, we went for the SAP Cloud Platform, though we also have a separate AWS solution.

I don't have information on how straightforward or complex the SAP Cloud Platform setup is because the technical staff did it for the company. I'm a developer who builds and deploys applications, and I also manage the SAP Cloud Platform a bit, but I'm not involved in setting it up.

Cost-wise, I'm unsure of how expensive the SAP Cloud Platform is.

I'm a site developer, so I'm not technical enough to know which version of the SAP Cloud Platform I'm using.

SAP Cloud Platform is deployed on a public cloud, not on-premises. It's on AWS, with BTP.

In the company, the number of people who have access to and use the SAP Cloud Platform is close to ten. Not everyone has access to it. Only a small group of people has access to the SAP Cloud Platform.

The only advice I would give anyone planning to use the SAP Cloud Platform is more of a personal opinion on how I've used the software. I'd advise you only to use it if you have dependencies associated with SAP. Otherwise, please go for a more generic cloud provider such as AWS or Azure. I prefer Azure over AWS because of the more straightforward and more organized UI and console compared to AWS. Azure is more user-friendly than AWS.

My rating for the SAP Cloud Platform is seven out of ten because it's mostly stable, though I have no information on its licensing costs. After all, that's handled by someone else, so I'm unsure if the platform has any hidden charges. Its integration with SAP solutions is impressive, so if you have applications that utilize SAP data, the SAP Cloud Platform is pretty good. I'm taking away three points from the perfect score of ten because the platform still lacks many features and is very basic compared to the offerings from competitors such as AWS and Azure.

My company has a partnership with SAP.

Our clients use the product for dashboards and reports.

The product captures data in real time. It enables real-time communication. We need not use the ETL process. The data is put up in report formats, and dashboards are created based on the reports. It covers all the areas of sales, finance, and manufacturing for reporting purposes.

Planning features are limited to the finance module. Planning features for other modules must be improved. We have to purchase separate components to cover the production, procurement, and pay cycles. Ideally, everything should come into one bucket. We should not have to buy two products to plan for production and finance.

I have been using the solution for three years.

I rate the tool’s stability an eight out of ten.

The tool is scalable. If we want to add some more dashboards or anything, we have to coordinate with the consultant, and they will enable it. We must contact the consultant if we use all the core modules and want to introduce client maintenance with additional features. The consultant will bring all the information into the system and make it ready for the business. I rate the scalability an eight out of ten.

SAP’s support is good.

The initial setup was not tough, but it was not easy. We should have a qualified resource to get it done. The person should have knowledge of finance and S/4HANA to collect data from different sources and make it easily available for dashboards.

One consultant is enough to deploy the solution. They would need input from people from finance and other departments. If there is any change in the dashboard, the consultant must handle it. If we are just running simple reports daily, the maintenance is easy. The ease of maintenance depends on the business requirements.

The ROI is good. Once the dashboards are ready, they give the owners and CXOs a decision-making edge. We can also do what-if analysis.

The solution is worth the money. I rate the pricing a three or four out of ten. It is subscription-based.

The product is perfect for budgeting and financial reporting. However, it needs to be improved to plan for manufacturing and production. Overall, I rate the solution an eight out of ten.

SAP is our ERP system. It handles data relations with sales, finance, and procurement. We also use SAP Analytics Cloud for some analytics purposes.

It's a complex platform, but it has provided valuable support for our operations. However, sometimes it can be difficult to find specific information about the tools and solutions it offers.

We primarily utilize SAP's ERP capabilities.

There is an issue with knowledge transfer. I feel that SAP provides the tools, but after that, you are left on your own. It would be better if they provided more support throughout the usage of their solutions.

We would like to have the ability to export data from the ERP and utilize it in Power BI, for example. It would be helpful to have a connector or a tool that could improve that process.

We have been using it for two years. 

I would also rate the stability a seven.

I would rate the scalability a seven.

The support specialists are often located in different time zones, like India, so it can be challenging to connect with them due to the time differences.

Neutral

It was difficult to set up.

We have some companies using it on-premises, while others are on the cloud. For example, we have SAP Analytics Cloud in the cloud, but the ERP system is on-premises.

We are a large company and currently use SAP extensively. We are currently in the process of comparing all the platforms to understand the features and benefits.

It's expensive compared to the other platforms.

We would suggest considering SAP Analysis Cloud as a potential choice. It offers a better user experience compared to other visualization tools, in my opinion.

Overall, I would rate the solution a seven out of ten.

My customers use the SAP Cloud Platform. I write about SAP and certifications. 

SAP Cloud Platform is primarily used for the scalability and security of applications.

I found flexibility most valuable in the SAP Cloud Platform because you can run applications flexibly on SAP or Microsoft Azure. I also like the scalability of the SAP Cloud Platform and that it's comparable to Microsoft Azure.

The pricing for the SAP Cloud Platform has room for improvement because it's higher than the pricing for other applications.

I found AWS more scalable than the SAP Cloud Platform.

I want to see better pricing from the SAP Cloud Platform in the future. I also want more security and scalability from it.

My familiarity with the SAP Cloud Platform spans five to six months.

SAP Cloud Platform is not so stable, so it's a six out of ten.

SAP Cloud Platform is a scalable solution. I'm rating its scalability as seven out of ten.

My customer needed help from the SAP Cloud Platform technical support team, and the team responded quickly and was helpful.

Setting up the SAP Cloud Platform was straightforward. The process only took three to four hours, so it wasn't long.

My customers implemented the SAP Cloud Platform and didn't need consultants or implementers.

SAP Cloud Platform costs $2 to $5 per hour, while I found other platforms way more affordable. You have to pay per use, though that's fine because that means the cost is flexible.

I evaluated AWS, but I found the SAP Cloud Platform easier to integrate and implement, while AWS was more scalable, flexible, and affordable.

I recommend the SAP Cloud Platform for medium-sized businesses.

In my customer's business, forty to fifty people use the solution.

Two administrators handle the maintenance of the SAP Cloud Platform.

My advice for people planning to use the SAP Cloud Platform for the first time is to go for it, as it's a simple tool. SAP is good for first-timers.

My rating for the SAP Cloud Platform is seven out of ten.