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Sana Commerce pros and cons

4.1 out of 5
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Sana Commerce Pros review quotes

MB
Sep 14, 2021
I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy.
AV
Sep 29, 2021
This product is highly customizable. We use the standard system but we have extended it quite a bit.
MD
Nov 1, 2021
The big benefit with Sana is our ability to interface with Microsoft Dynamics.
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MM
Sep 30, 2021
The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time.
PP
Nov 4, 2021
We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.
 

Sana Commerce Cons review quotes

MB
Sep 14, 2021
There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area.
AV
Sep 29, 2021
One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations.
MD
Nov 1, 2021
We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well.
Learn what your peers think about Sana Commerce. Get advice and tips from experienced pros sharing their opinions. Updated: June 2024.
789,728 professionals have used our research since 2012.
MM
Sep 30, 2021
The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best.
PP
Nov 4, 2021
I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work.